From the moment of my first contact, all the way through a last-minute name change, StudentUniverse made the booking and payment of 51 tickets for my high school choir a painless process. My representative, Michael Robinson, was with me every step of the way. He took the time to answer every question and made sure I totally understood every aspect of our ticket procedure. I would absolutely use them again, especially if I was able to have the same representative. My only suggestion would be to have a way that we could pick our seats. I had many students who had never flown before, so it would have been great to let them pick their seat mates. I don't know if this is something the StudentUniverse has any control over or not. It certainly did not affect my overall rating, because *everything* else was perfect!