Overview
StudentUniverse has a rating of 4 stars from 5,435 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.
Instant Feedback
I am very satisfied and found a great price on my flight. I am looking forward to this upcoming experience and I have had a great experience booking flights through this site.
Booked a round trip flight from Denver to London through Student Universe. I saw the flight on the United website and the only discount was $20. Big whoop! But, my college age daughter, told me that professors wanted flights booked through this company. I made the mistake of going through Student Universe. Then, covid hit and flight was cancelled. Now, I have to deal with Student Universe instead of United Airlines directly. I just tried to re-book 3 small domestic flights with the credit. Searching Google flights, i see that these 3 flights only cost $161 total. The Student Universe rep quoted me $299.80 for all 3 flights. Basically, double the price of what I could pay right now. She said that because the London to Denver flight was deeply discounted, we have to pay more now on these domestic flights. I said - the London to Denver flight was only a $20 discount. THEN, I asked what would happen if my daughter got sick and couldn't make one of the upcoming domestic flights? She said that all 3 domestic flights would be cancelled and we would lose the $299.80 credit. SCAM! Worst yet, I HAVE to book all this through Student Universe - a middle man who is obviously just taking a big cut and taking advantage of the pandemic and selling students and parents a bill of goods. Do NOT book anything with this company. They should be ashamed of themselves and their business practices and if you are reading this review, Student Universe... do NOT try to blame this on airline policy or deeply discounted tickets. You are lying. That original ticket was NOT deeply discounted. LIARS!
The site advertised an additional fee to get a checked bag included and choose my seat. It didn't say all seats would cost extra and the checked bag wouldn't be detailed on the invoice.
I purchased a ticket, got a confirmation email; after hours I got an email from them requesting MY PERSONAL INFORMATION:
"The cardholder's phone number and email so we can contact them
Color pictures (not scanned) of the front & back portion of the card used in the purchase, with the first 12 digits of the credit card number and the security code covered.
A photo of a valid ID showing the card holder's signature.
Valid ID of passenger/s. Once we've confirmed the card information, your reservation will be ticketed at the current rate available. Unfortunately, if we do not receive this information in time, we will have to cancel the flight and refund any charges made."
YOU TELL ME THIS AIN'T SCAM!
Hi, sorry you felt that way. We were alerted by the system so we would request more info from the customer. As from time to time, we might receive real scams from people using stolen credit cards to make purchases. We prefer to verify such info in order to better protect our customers.
I got a good deal, but I couldn't check out with PayPal, I always use PayPal when I'm buying something expensive, so I can divide the cost, but the website forced me to use my credit card so now I have to pay $500 in one go
Hi, sorry that we do not support paypal at the moment. We do accept major credit/debit cards such as mastercard and visa, in many cases, amex and discover as well.
I had to make booking changes and I wasn't able to do it through the airline. The staff here was very helpful in making this stressful situation much easier and they were able to solve my problem.
It would be good if cancellation/changes can be done on the website itself
Very easy to use, with very good deals that you can't find anywhere else. However, would be nice to be able to pay in other currencies!
The experience was very good and the staff was very nice, the plane ride was smooth and the food was good. The polite was very nice and got us there safely.
We are so happy that you had a wonderful experience with us!
Seems to be moving along very well; Seems to be moving along very well; Seems to be moving along very well; Seems to be moving along very well; Seems to be moving along very well; Seems to be moving along very well; Seems to be moving along very well;
Easy to book, easy to use. Seamless experience for the user.
I am a student who is living and studying abroad for a year and I was not entirely sure when I needed to come back home when I was buying my ticket. So before getting my return ticket I called the customer service to ask about the price of changing the date of my return flight. I was told that it cost £15 (plus any difference in flight price) to change the flight which sounded very cheap so I was delighted. Unfortunately, this turned out to be untrue, and the actual price was an additional £150. The customer service was totally useless and blatantly lied to me. DO NOT USE THIS SERVICE. Just buy your tickets with the actual airlines it's much simpler and you are then definitely getting what you pay for. There was also a problem with the baggage allowance as I was told repeatedly that my ticket was an Economy ticket and according to the Lufthansa website (the airline the ticket was with) I was then entitled to two free bags. However, my ticket was not an Economy ticket, it was a Basic Economy ticket which only had one bag. I only found this out when checking in online. I then had to pay an extra £55 to Lufthansa to get my bags on the plane. Please do yourself a favor and stay away from Student Universe, they are terrible.
Hi, you can refer to our change/cancellation policy when you select a flight on our app or website, and if you could provide your reservation code, we might be able to review the recording if you had one with our customer service. If what you've stated is true, we will cover your loss. We also display baggage allowance before/after you book the flight. Same, if we could locate your booking, we would be able to review the recordings. Please free to leave your reservation code here or email customerfirst@studentuniverse.com.
Good experience to be honest. Liked the process in taking forward till the payment.Very very advantageous to the students. Would also like to know when will I recieve my ticket.
Good price and flights compared to other websites. Student universe just needs to have a better overview of the rules and cancelation fees. And should allow students to change dates
Unbeatable flight fares. Excellent customer service. Thank you for supporting students. I wish so my folks could also take advantage of this great website!
Student Universe not only has super competitive pricing, but their customer service is incredible and they were able to quickly solve all my issues. I would definitely use them again!
Easy and friendly website. Just really don't like all the add-on sales.
They were prompt in getting me a ticket and resolving my issues
I loved the experience of booking with it. It's quite helpful.
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- Montvale, NJ, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there, we're sorry you feel this way! Unfortunately, however frustrating it may feel to you (and to us too, sometimes), we are indeed bound to airline policies and terms when it comes to using credit and credit policies. However, it sounds like there's a few things going on here—usually credit is only available to be able to be used on a single flight itinerary. So if the three domestic flights you are booking are all connected on the same itinerary, and your daughter can't make one of them, the entire remainder of the itinerary at that time will be cancelled. This is standard in the travel industry—if you skip the first flight, the remainder of the itinerary is cancelled. Also, flights can be discounted on the backend as well, so there may well have been more discounting than appeared. With that, credit can only be used for flights that are the same class/ticket type as your original ticket type, which may be why you can see a cheaper flight on Google Flights than you're eligible for with your credit. We know that these credit policies can be confusing and frustrating, but unfortunately, airline credit policies are not as straightforward as just having a gift card or something similar. If you'd like us to look into this further for you or would like further clarification, you can reach out directly via PM with your reservation code and we'd be happy to speak directly to your specific situation.