- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Booked a round trip flight from Denver to London through Student Universe. I saw the flight on the United website and the only discount was $20. Big whoop! But, my college age daughter, told me that professors wanted flights booked through this company. I made the mistake of going through Student Universe. Then, covid hit and flight was cancelled. Now, I have to deal with Student Universe instead of United Airlines directly. I just tried to re-book 3 small domestic flights with the credit. Searching Google flights, i see that these 3 flights only cost $161 total. The Student Universe rep quoted me $299.80 for all 3 flights. Basically, double the price of what I could pay right now. She said that because the London to Denver flight was deeply discounted, we have to pay more now on these domestic flights. I said - the London to Denver flight was only a $20 discount. THEN, I asked what would happen if my daughter got sick and couldn't make one of the upcoming domestic flights? She said that all 3 domestic flights would be cancelled and we would lose the $299.80 credit. SCAM! Worst yet, I HAVE to book all this through Student Universe - a middle man who is obviously just taking a big cut and taking advantage of the pandemic and selling students and parents a bill of goods. Do NOT book anything with this company. They should be ashamed of themselves and their business practices and if you are reading this review, Student Universe... do NOT try to blame this on airline policy or deeply discounted tickets. You are lying. That original ticket was NOT deeply discounted. LIARS!
Tamie M.'s review of StudentUniverse earned 5 Very Helpful votes
Tamie hasn’t received any thanks yous.
Tamie doesn’t have any fans yet.
Tamie isn’t following anybody yet.
Empty.
Cant press certain buttons to buy baggage protection, also I bought a more expensive ticket so I...
Hi there, we're sorry you feel this way! Unfortunately, however frustrating it may feel to you (and to us too, sometimes), we are indeed bound to airline policies and terms when it comes to using credit and credit policies. However, it sounds like there's a few things going on here—usually credit is only available to be able to be used on a single flight itinerary. So if the three domestic flights you are booking are all connected on the same itinerary, and your daughter can't make one of them, the entire remainder of the itinerary at that time will be cancelled. This is standard in the travel industry—if you skip the first flight, the remainder of the itinerary is cancelled. Also, flights can be discounted on the backend as well, so there may well have been more discounting than appeared. With that, credit can only be used for flights that are the same class/ticket type as your original ticket type, which may be why you can see a cheaper flight on Google Flights than you're eligible for with your credit. We know that these credit policies can be confusing and frustrating, but unfortunately, airline credit policies are not as straightforward as just having a gift card or something similar. If you'd like us to look into this further for you or would like further clarification, you can reach out directly via PM with your reservation code and we'd be happy to speak directly to your specific situation.