Overview
StudentUniverse has a rating of 4 stars from 5,432 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.
Instant Feedback
The rates compared to other site were cheaper and easily accessible
Great prices and easy to book! Much better deals than other sites!
The site was easy to navigate, had excellent value and provided prompt email response
The buying experience was smooth, easy and simple to manage.
Found a special flight I was looking for and it was less then anywhere else! I was so happy. It made it possible for me to make my trip happen.
Looked for my flight found it easily, although they charge fees for seats and meals so that u should do from the airline direct
Student Universe did not refund my minor daughter's plane tickets to Europe even in the wake of the coronavirus.
Ww will not be using this site again.
It was easy booking, but it didn't tell me that the price rose until a lot later in the booking process
I have only booked with Student Universe once before and it was still the same amazing experience as the previous booking.
There appears to be a discrepancy between the confirmed price and the price that was initially agreed upon.
Flight was cancelled by the airline and changed to an earlier flight. 3x email to the agency (as they had requested) asking to confirm. Agency failed to cancel and airline deemed a no show resulting in loss of entire passage. Impossible to call agency due to interminable phone loops. NEVER AGAIN WILL I BOOK A FLIGHT THROUGH STUDENT UNIVERSE!
Hi there, we're sorry this happened and would like to make it right! We also saw your review on other platforms and reached out to you via Trustpilot. Please reach back out with details on what happened and your reservation number so we can make this right for you.
I made two reservations but only got the email confirmation for 1. I do have both of the tickets on the app though.
It was easy and efficient, just how I like it couldn't have asked for a better and more convenient service, you should definitely try it out if you have the chance
I used this to fly to see my mom after my friend recommended it. I found a cheap flight, but I would have liked to see who the airline was. They keep that part hidden until you register with them.
This website advertises getting discounted fares for students but i've found this is a LIE. While searching for flights on their website an offer from them popped up to get a flight at a discounted prices but it gave me like 5 minutes to put all my information in and hit book before the "special offer" expired. Booked thinking this was actually a good deal since they're supposed to be discounted and then found a ticket directly with the Airline for significantly cheaper. Tried to cancel later and was told that I could not get a refund to my original payment but I could get a credit with the airline, but when I rebooked it would have to be through them and I'd be charged an additional $50 rebooking fee by Student Universe - oh and they finally told me about this rebooking fee after my 3+ time confirming there'd be no fees. I wish I had booked through United, they're much more helpful and have cheaper fares. Never using student universe again. Do yourself a favor and AVOID student universe at all costs. You won't regret booking elsewhere.
Hi, sorry this happened. Please contact us via customerfirst@studentuniverse.com and we will have our supervisor review your case. Thanks.
My initial attempt to purchase a ticket was unpleasant since a seemingly perfect ticket doubled in price in the cart after I had gone through the process of detailing my flight :/
When i was about to pay, the page would reload and when i was going to pick the same time, the price would have increased or it said my flight was not confirmed.
- Visit Website
- Montvale, NJ, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there, we apologize for your frustration, we know this situation is taxing to try to reschedule already-existed travel plans. As an online travel agency and not the airline itself, we're bound to the airline's policies and decisions with regards to the coronavirus and otherwise. We're happy to help you as much as we can, but without knowing your situation more, we're not able to make any promises about refunds or airline policies. Please feel free to reach out to us directly if we can look into anything further for you, and we're sorry that this situation is affecting your daughter's plans!