Overview
StudentUniverse has a rating of 4 stars from 5,432 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.
Instant Feedback
THANK YOU FOR ALL YOUR WORK STUDENT UNIVERSE! IT WAS A FLAWLESS TRIP FROM los angeles to Nice, France — Thank you guys. Great platform. Wish it searched a bit faster but it's ok i need to learn to have patience!
I should be able to have multiple tabs open to check and compare different flights and prices without it automatically refreshing on me
For my very first international experience, Student Universe made my travel planning easy because at first I didn't know how to book a flight because I had never flown before, but after having the best travel and study abroad experience in Buenos Aires, Argentina, I'd definitely book another flight using Student Universe. I was so grateful to have gotten a birthday discount on the purchase of my flight the day I booked it, which was on my birthday.
I had booked a Basic Economy flight on American Airlines a few days before the Coronavirus pandemic struck the US. A couple of days before flying, things got very chaotic and flight policies were changing by the day. I tried to contact American Airlines directly but they were completely unreachable. I then tried to contact StudentUniverse and although I wasn't able to reach them by phone, I left a message on Facebook Messenger that I wanted to cancel the flight.
Eventually, 5 days *after* the day of my flight (by which point I had almost given up hopes of receiving even a partial refund), Studentuniverse contacted me on Facebook to let me know that I have a travel credit for the entire amount available with them (that I can book any time before Dec 31 2020). I am really impressed with the dedication of the Studentuniverse team since they have been able to resolve customers' problems even during these difficult times!
The tickets were at a decent price. My issue was the website as the site had small tendencies of crashing. Which would have made purchasing tickets a little difficult.
Very bad I didn't have my ticket and it's bad you guys need to men up frm this why Simone will spend their time and effort at the end they get up with mess
Was suspicious of the low price, but I got the actual confirmation from the airline. Worked out well!
I tried to book with a group of 3 but it led to bookings not being confirmed. I had to book 10 min later. The customer help associate was not very helpful.
The process of picking a flight was fairly simple. The only thing I needed to check up on was my seat selection for my flights and I had to go to a different site for that.
Booked a flight for my grandson to study abroad I accidentally booked October instead of December they charge $275 to Change the flight and international charge of $150 and when I wanted to cancel it they said it was non-refundable worst company ever stay away you end up paying double what you would do the airlines this company needs to be investigated!
Hi there! Sorry you feel this way! Unfortunately, most of our flights are non-refundable and subject to chance and cancellation fees. This is standard across the travel industry. Many of our flights are free to cancel within 24 hours of booking, however after that period they will be subject to fees. If there's anything else we can do for you, please feel free to DM us!
Stupid System, Stupid Customer Care People and stupid company. Don't know the value of a customer. They rob customers money for the mistakes which the company makes. When I post this review Someone from the company will respond saying they are sorry but who needs your sorry. Will your sorry give my money back. If I get a chance to close this business I would. Got into depression and now STUDENTUNIVERSE HAVE SHATTERED MY VACATION.
Hi there, We are sorry to hear that you've had a negative experience, but we'd love to be able to fix it for you if possible! We can look into your situation to see what went wrong and if there are any refund opportunities for you if you send us your email and/or StudentUniverse invoice number. Feel free to DM us that information so we can look into this for you and see if we can make it right!
The flight ticket money was deducted more than the actual amount stated in the flight receipt. I have sent mail to make complaint but am yet to get a feed back.
Thank you
I totally recommend student universe as I got the best Deal in comparison to other portal. Though it's always better to check exact luggage details with the airline directly to avoid any confusion.
Going to study abroad next semester. Heard about this as a way to travel cheaply and am very glad we could get such a good deal. I really look forward to studying abroad!
Hi Connor, thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
Pretty good overall, wish there was more options on trip cancelation/protection on date changes built in.
They cancelled my Alaskan airlines and put me on American airlines and had to pay for a checked bag... When I got that written Alaskan ticket... It was just so a mess up
Very convenient to use. I was able to get a good deal also with my booking as a student. Will surely avail of their service next time. It was smooth and very easy.
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- Montvale, NJ, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words! We've been working hard and are so glad we were able to help you! :)