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StudentUniverse

Overview

StudentUniverse has a rating of 4 stars from 5,432 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.

service
109
value
106
shipping
59
returns
75
quality
93
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7,001 reviews
How would you rate StudentUniverse?
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Thailand
1 review
0 helpful votes
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Call centre assistance
November 24, 2023

I had problems with payment but the staff at the call centre were very helpful and provided much assistance in aiding me to sort out the issues I was having.

Date of experience: November 24, 2023
Massachusetts
1 review
0 helpful votes
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Great prices for students
July 20, 2023

It was super easy to find a good flight, and gives all the details and baggage requirements and you can find everything quickly. It's also much cheaper than anywhere else.

Date of experience: July 20, 2023
Washington
2 reviews
0 helpful votes
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Amazing
May 8, 2023

I was needing to book a last minute flight from chic to london and thought it'd cost me a fortune. SU saved me about 60%. I'll definitely be checking back

Date of experience: May 8, 2023
Taylor T. StudentUniverse Rep
over a year old

YAY! We are so happy for you that you saved 60%! Don't forget to subscribe to our emails; we give our promo codes and hot deals all the time!

Maine
1 review
3 helpful votes
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NOT SAFE.
July 22, 2016

I will never book with Student Universe again. I booked a trip to Istanbul way back before any terror attacks began. As soon as they started, I called to cancel. I was told there was nothing that they could do, as Turkish airlines claims there is no threat traveling to Istanbul. Then the airport I am supposed to fly to was attacked. Again, I was told that there was nothing that they could do. I quote the state government website, "In light of the July 15 coup attempt and the resulting potential for interruptions to travel and daily life, we suggest U.S. citizens reconsider travel to Turkey at this time. This replaces the Travel Warning dated July 16,2016." Despite this and Turkey's declared three-month state of emergency, Student Universe refuses to give me a refund. I am a solo female traveler. This company targets students such as myself. Clearly they focus on students not to help broaden cultural perspectives, but rather to steal their money and take advantage of their courage to attempt to explore the world safely. I am extremely disappointed in this company and will continue to spread the word about this unfortunate inability to keep their customers safe.

Date of experience: July 22, 2016
Taylor T. StudentUniverse Rep
over a year old

Marilyn, we appreciate you taking the time to share your concerns. Our ability to refund passengers is based on the waivers issued by the airline when incidents occur. In this case, Turkish Airlines issued a waiver for cancellation/refund but was limited to tickets departing Jul16-July20, after which normal ticket restrictions would apply. The FAA travel ban for US citizens was also lifted shortly after it was issued as well, thus airlines such as Turkish Air are not liable for any cancellation/change fees for transactions outside the window covered by their waivers. If you could private message us your reservation code, we can further investigate any other options that might be available in this case.

New York
1 review
0 helpful votes
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Great
August 31, 2024

Easy process, best prices for flight i needed. Alleviated a lot of stress

Date of experience: August 21, 2024
Nevada
1 review
0 helpful votes
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Greta experience!
April 22, 2024

Very easy to book! I even had to change the airport I flew out of and it was a quick 15 min phone call to get it sorted. The agent was extremely kind and helpful.

Date of experience: April 12, 2024
Colorado
1 review
0 helpful votes
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Great site, opens doors
June 27, 2024
Updated review

The site is easy to manage and navigate, and it really is the best option out there for reasonable flights.

Date of experience: June 17, 2024

The extra pricing for specific seats meant I spent...
August 14, 2023
Previous review

The extra pricing for specific seats meant I spent more than I thought I would. I did not appreciate the price increasing by almost $100 due to hidden extra payments.

Date of experience: August 14, 2023
Washington
1 review
0 helpful votes
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Good
June 27, 2024

The site is very useful for students. I have booked tickets for very reasonable price where I got round trip

Date of experience: June 17, 2024
Pakistan
1 review
0 helpful votes
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Amazing experience
October 12, 2022

Amazing experience with Student Universe.
I visited many websites, it was pretty easy to use, response was great aswell. Coo-operative staff and excellent response.

Date of experience: October 12, 2022
Alabama
1 review
0 helpful votes
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Very easy to use!
April 19, 2024

StudentUniverse was an easy and efficient way to book my trip! Zero troubles with the website and would recommend to any other students needing to book flights.

Date of experience: April 9, 2024
Alabama
1 review
0 helpful votes
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Great
July 28, 2024

Wonderful great price and easy and fast booking. Compared all the competitors.

Date of experience: July 18, 2024
Australia
1 review
0 helpful votes
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Stay away!
September 15, 2022

-Booked tickets no worries.
-Then covid hits and couldn't fly out, was told by them they keep the credit for future travel and that I had 12 months to rebook. I ASKED for a confirmation email which I never recieved.
- called them later on before the end date and once again they confirmed credit is there not worry, again I Asked for confirmation email which never recieved.
-called them a month later only for them to tell me the credit is lost now. What a piece of $#*!s!

I didn't learn the first time so I went with them again, Booked new tickets but they made a typo in the name, called to correct it and said no worries that would be 30 bucks, a day later I get an email that they now want to make a new booking and for me to pay the difference of 300 dollars as the airfare is more expensive now. What a load of $#*!.
STAY AWAY PEOPLE!

Date of experience: September 14, 2022
Taylor T. StudentUniverse Rep
over a year old

Hi, could you please send an email to customerfirst@studentuniverse.com with your reservation code and login email address? We will have our supervisor review your case. As for the typo in name, we are truly sorry about that, but usually it is the passenger who inputs the name in the info and we will not change your profile name unless the user requests it.

New Jersey
1 review
0 helpful votes
Follow Myles G.
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I've heard and read a ton of horror stories about student universe which initially had me quite nervous, but my study abroad program offered me a flight voucher that could only be used through them so I had no choice. After booking my flight through studentuniverse, I received 2 confirmation emails but I didn't hear anything after that. The one thing I would suggest is making sure your ticket is validated with the airline via your respective airline website. For me, I flew united, so i was able to check through the website & app on my phone. Once you see "place confirmed" or something of the sort, you're officially in the clear. But overall, I had no problems. After your ticket is confirmed, everything else can be done via your airline (changing seats, requesting a meal, viewing capacity, paying for baggage/additional baggage & etc). Flights both to & from Paris went smoothly. Thanks studentuniverse and CEA-CAPA for providing that flight voucher. Saved nearly $1,000+ on a roundtrip non-stop flight ticket.

Date of experience: May 31, 2023
Taylor T. StudentUniverse Rep
over a year old

Hi Myles, thanks for the review. Sorry that you heard many unpleasant stories, but 4.6/5 (6,057 reviews) says it all. Different airlines publish different types of fares; for instance, basic econ class does not allow change/cancellation. Other types may allow change/cancel for a fee. Therefore, we suggest our customers double check the information we present in order to select the type desired. Besides exclusive student prices, we give away promo codes to help save more, so don't forget to subscribe to our emails or refer us to your friends to get more codes!

Bangladesh
1 review
0 helpful votes
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Impressive
October 1, 2018

It is really nice for less earning people or a student. I am very much satiesfied of your service. Please let me know about all trips of student universe. Thank you..

Date of experience: September 30, 2018
New York
1 review
0 helpful votes
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Just a little laggy, overall great
March 11, 2023
Updated review

Took me three attempts to buy tickets, but after that the process was good. I just don't know what it means when the website said "The airline couldn't confirm the flight."

Date of experience: March 11, 2023

Kinda laggy
March 10, 2023
Previous review

Kinda laggy

Date of experience: March 10, 2023
Kenya
1 review
0 helpful votes
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Nice
July 29, 2024

I got a really good deal through student universe. Would recommend

Date of experience: July 19, 2024
Massachusetts
1 review
0 helpful votes
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Good
November 18, 2024

Good good good good good good good good good good good good good good

Date of experience: November 8, 2024
Texas
1 review
0 helpful votes
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$50 tickets
December 7, 2023

I'm not sure of the total was supposed to be but it wasn't $50, ended up being closer to $150. Not really mad about it though as it's still cheaper than regular last minute flights.

Date of experience: December 7, 2023
Maine
1 review
0 helpful votes
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Pretty good
April 23, 2024

Every time I refreshed the website flights would disappear it would never have the same flights which made it difficult if I was looking for something specific

StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 13, 2024
Taylor T. StudentUniverse Rep
over a year old

Hi Carly, sorry you felt that way. Some deals do get sold out immediately. Our fare update comes from the airline itself that is why our system checks for the current ticket price when you hit "select". Please note that prices are dynamic and may fluctuate in accordance with airline inventory. Purchasing flights online are on a first-come-first-serve basis. We cannot guarantee the fares and seats unless they are charged and ticketed.

Utah
1 review
1 helpful vote
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Amazing Service
October 13, 2022

Found out recently about Student Universe and I just realized how much I missed out on using your service for the first year of my studies. I am impressed!

Date of experience: October 13, 2022