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Clarence M.

Melbourne, Australia

Contributor Level

Total Points
160

2 Reviews by Clarence

  • BecexTech.com

6/24/22
Verified purchase

Purchased and paid for a tablet for delivery at Parcel Locker. Company mails back telling it is unable to fulfill as ordered. Request reversal and refund. Company dragging its feet for four days and now asking me to pay a "admin" fee of $30 due to their inability to execute. Note hardware has never left their depot. This is egregious Chutzpah from a business which has lost me forever as a customer.

Tip for consumers:
You will end up paying even if they are unable to fulfill !

Products used:
Company unable to deliver.

Service
Value
Shipping
Returns
  • StudentUniverse

7/6/21

Flight was cancelled by the airline and changed to an earlier flight. 3x email to the agency (as they had requested) asking to confirm. Agency failed to cancel and airline deemed a no show resulting in loss of entire passage. Impossible to call agency due to interminable phone loops. NEVER AGAIN WILL I BOOK A FLIGHT THROUGH STUDENT UNIVERSE!

Tip for consumers:
CUSTOMER BEWARE!!

Products used:
None

Service
Value
Returns
Quality
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Rachel B. – StudentUniverse Rep

Hi there, we're sorry this happened and would like to make it right! We also saw your review on other platforms and reached out to you via Trustpilot. Please reach back out with details on what happened and your reservation number so we can make this right for you.

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