Straight Talk WirelessReviews 463

I've talked to 13 customer service people and I still don't have service. They call back when they are supposed to and unable to resolve issues. No data and I can't text pictures to anyone! Do not waste you time with this company!

They lie ive been waiting 3 days for my order even tho I paid for next day shipping everything I call they lie to me and tell me my order has been shipped and refuse to give me a refund

First of all they steal from customers by saying they can not return money and they they hang up. They employees not speaking Englesh and not allowed to help juts to create the illusions they will do and most rude ever. This company and service will disappear soon. I went with the police to Walmart to get my money back because they said it's company policies to not give you money back. $#*! on sale and then you realized you got scammed at Walmart. The most $#*!ty company that need to disappear.

I've had Straight Talk for several years with no issues until last week. I bought a new unlocked phone and a new sim card. I called Straight Talk to activate the phone, transfer my number, and my active minutes. The initial call went great everything was transferred. The first time I attempted to make a phone call it said I did not have any active minutes. I called customer service after being on the phone for 30 minutes I was transferred to a "higher up" who I was on the phone with for over an hour. He stated they were updating the system and he would call me back in 30 minutes. An hour later no return call, my new phone and previous phone are not working. I call again and explain what happened. She proceeded to tell me the problem was my sim card was old. I explained that I just bought it and it was activated the same day. She then said I did not have an active number or account. I told her I did and gave all of the information to prove I did. She kept saying my credentials were not correct and she could not help me. I asked if I could be transferred to someone else and said she no. I called back a 3rd time and got the problem fixed within 5 minutes after being on the phone for a total of 2 or so hours. The next day my data would not work and my voicemail was glitching. I called to speak to customer service I was put on hold and after 15 minutes was hung up on. I called back again and they again transferred me to a "higher up" who hung up on me again. Finally the third try I got ahold of someone who told me he could not fix the issue and nothing was wrong with my service. It's over a week later my service still isn't working correctly and no help or advice from Straight Talk.

Ordered a phone in October. It was defective. I sent to back and never received the replacement or a refund.

I have been in tears at least 4 times now talking with the customer service here. They ripped me off for $126.40. They ask for my info. And transfer me several times and then just hang up on me.

I have called straight talk 15 times to get my phone fixed in 15 times they told me it is fixed only so that I can't make a call within an hour later I can't video I can't text 611 for help and all they say is oh well you have to take your sim card out to use it who has the time to take a SIM card out just to use the damn phone

Garbage company and disgusting ethics. Uses indians instead of americans for support these stupid indians dont even know what theyre speaking, Literally every month you have to get support to help you fix your $#*! and pray it works. AFTER MORE THEN 10 TIMES TRYNA ACTIVATE MY PHONE I HAD TO TALK TO THEIR GARBAGE SUPPORT ONCE AGAIN. THHEY SAY OHH ITS RENEEWED. WELL WORK COMES MONDAY THAT I NEED DATA FOR AND TODAYS SUNDAY ABD SUPRISE SUPRISE NO DATA AT ALL. BEYOND PISSED WITH THEIR GARBAGE SEERVICE. WOW NOW I HAVE TO ONCE AGAIN TALK TO THEM AGAIN ON MY ONE DAY OFF WOW THANKS. WILL NEVER EVER USE THEIR GARBAGE AGAIN

I Bought the 2nd line plan as my wife and i have been using StraightTalk for well over 5 years. In Sept 2023 I purchased the two line option. I was unable to load the plan on the 2nd line. I called the help line three times. Three times they said they would fix the problem, they didnt. I wrote a letter to the address provided by straight talk. As of three months later, my request has not been honored and the money I spent for the 2nd line has thus far been for naught. Based on my experience I recommend staying away from the more complicated transactions with Straight Talk.

This company should not be in business. There should be a class action lawsuit against them. I won't spend more time on here. Zero accountability. Zero customer service. They couldn't provide me with service and wouldn't refund my money.

Calls dropped on a regular basis. Embarrassing on business calls. No credit given if you upgrade your plan. Even if you have 3 weeks left on it. Phone app to pay is a joke. Would rate zero if it were an option.

First of all, I can't even tell you how many times I've called and no one can seem to verify me and ever help me. I switched my phone number over to a new phone number as you can do with your same phone and over thirty times tried and every security question I give is wrong. I now consistently lose the ability to text people or call people which means zero service and no one can help me because I'm unverified. My husband bought me a new phone because I can't use this one and I'm not receiving any support and realized I have autopay. I cannot shut it off though because I cannot add my "active" phone to a straight talk website without errors no matter what I try. They will not shut it off without the same three security questions such as what's your dad's middle name and it's wrong. I messaged someone via chat who assured me auto refill is off and guess what it is not. Now I have to change my entire debit card because everyone that works literally has a brain the size of a worm.

Don't do business with this company they locked my grandsons phone after we transferred all the info after being told to left him without a phone we where told they were not allowed to do it

Never try to use your reward points
They will disconnect your service
And you will lose credit for service you have already paid
Had automatic payment for 3 years
Have always paid my bill went to use my reward points to get a free month
And they took my points and shut off my phone
And I lost 2 weeks of phone time I had already paid for

Straight talk has the worst customer service of any company I've ever used. I was told twice that I had to buy a new SIM card. Even though the card I had was brand new. Then they cut the service two days before it expired and refused to give me any information as to why. And after that I was told I'd need a new SIM card before I could refill. Spend your money elsewhere. Straight talk has zero ethics.

I bought a new SIM card for a straight talk phone that I already owned and when i tried to activate it I was on the phone with 3 different people that barely spoke English only to be told she was ending the call. Its the worst customer service I have ever had to deal with. Only reason I gave them 1 star is because i couldn't post the review without it.

There should be a zero stars setting in my opinion. The only reason I gave a star is there is no way to write a review with no stars.
I rarely write reviews but this is one case where I think people need to be informed. If you only want to talk on the phone or text then you are probably fine using straight talk service. I have used the service for over a year and here is what I have found. Each month, usually a week or so before time to renew my plan, the hotspot stops working and will not turn on. Here is where the fun begins. I text help to ******* and get a list of how much data there is left. Plenty of data left so I call customer dis-service. By this time I have put off calling and have already paid for the next month of service so I can keep receiving calls and texts messages. Still no hotspot so I know that it is not because of data usage. I never stream or watch vids on my phone so my data use is low. I pay for the $55 plan also. No reason why it stops working, right? Wrong! Every month the same thing. After spending hours on the line with non-english speaking reps and getting hung up on over and over, still cannot get it to work.
I happened to get some help after half a day on the phone by a supervisor who simply pressed a button or two and presto! It works. So I have lost a week of service at the front of the month and a week of service at the end of the month and only get 2 weeks worth of service for my $55 payment. No refunds are ever offered and no plan extension dates are given.
This month, I had the same problem, called, got hung up on more than 4 times over a three day period on the phone with customer support and still no fix. The highest customer service person said the only thing that we can do is factory reset the phone and loose all data, photos, etc. that are not backed up. I have had enough!
In summary, if you need a hotspot even for minimal use for more than 2 weeks, don't try this crap of a service. If the plan was $20 a month, I could see trying to make it work but AT&T has plans for less and I expect their plans will work. I will be switching! By the way, it does not matter if you use auto enroll or not cause I tried that too. Same results.

I bought a straight talk phone and I've been with them for 2 years. I called to unlock my phone and they told me it would be in excess of $300 to unlock. I sent the new phone back and got my money back and switched to another provider. Crooked company. Stay away!

I've spent numerous dollars with straight talk. Only to be disrespected to the point of no return with customer service/support. I've literally spent the last 4 days (all day) trying to get my phone activated & have spoke with at least 15-20 different ppl! (Unless they're giving fake names) only to be hung up on mid conversation. Or during being transferred to a higher up supposedly "management" so they say. It honestly feels like a joke is being played & they are all in on it together. It got to the point of me giving a different first name, because as soon as I say my name or number they hang the phone up. Or don't take my call seriously. Kept walking me through the same steps for 4 freaking days! And my phone is still not activated. It's time for a new service. With a base who cares and value their customers.

THIER WEB SITES WORK FOR SALES OK, BUT TO GET SIM CARDS SORTED OUT CORRECTLY THEY THROW EVERY ODD BALL QUESTION AT YOU POSSIBLE, AND WITH A POOR PHONE CONNECT., AND BAD LATINO ACCENTS. THEY OFTEN HANG UP ON YOU, ASK FOR PASSWORDS ON HOME PHONE CARDS, OF WHICH THERE ARE NONE. ITS INPOSSIBLE TO LOG IN. I HAD A WALMART LADY TRY TO HELP BY CALLING THEM, SHE COULDNT BELIEVE THIER MESS OF STUPID QUESTIONS, AND STILL NOTHING DONE. OUR FCC MUST ENJOYING A BIG BRIBE FROM THEM.