I have called straight talk 15 times to get my phone fixed in 15 times they told me it is fixed only so that I can't make a call within an hour later I can't video I can't text 611 for help and all they say is oh well you have to take your sim card out to use it who has the time to take a SIM card out just to use the damn phone
Tip for consumers: They have no interest in getting you a new phone they just hang up on you