Straight Talk Wireless

Ordered a phone in October. It was defective. I sent to back and never received the replacement or a refund.

First of all they steal from customers by saying they can not return money and they they hang up. They employees not speaking Englesh and not allowed to help juts to create the illusions they will do and most rude ever. This company and service will disappear soon. I went with the police to Walmart to get my money back because they said it's company policies to not give you money back. $#*! on sale and then you realized you got scammed at Walmart. The most $#*!ty company that need to disappear.

The worst customer service on the planet. Customer service reps speak English but frequently not well enough that they follow a conversation. Cannot solve problems and do not escalate to someone who can. Additionally straight talk prices have become average at best. Avoid this terrible company.

STRAIGHT TALK WORST PHONE AND SERVICE I'VE EXPERIENCED BAD RECEPTION ALWAYS SLOW INTERNET TERRIBLE CUSTOMER SUPPORT PLEASE NEVER UPDATE THEY WILL SEND NOTICES ALOT TO UPDATE OR UPGRADE THE SERVICE BECOMES WORSE AND SLOWER FOR ME IT HAS BEEN A NIGHTMARE AND A COMPLETE WASTE OF MONEY I BELIEVE THE COMPANY DOES IT INTENTIONALLY SHAMEFUL ANOTHER WALMART FAILURE THIS SITE IS MAKING ME CHÒOSE A RATING MY RATING WOULD BE NEGATIVE 10

I bought a iPhone 15 for my wife for her birthday but the phone was reported stolen for some reason even though I have the paperwork to prove I paid for it then they said the turn around would be 72 hours to get that fixed so she has to go without a phone for that long unacceptable I'm going to try and get a full refund for the phone shouldn't have a bought it to begin with

Straight talk has the worst customer service of any company I've ever used. I was told twice that I had to buy a new SIM card. Even though the card I had was brand new. Then they cut the service two days before it expired and refused to give me any information as to why. And after that I was told I'd need a new SIM card before I could refill. Spend your money elsewhere. Straight talk has zero ethics.

First of all, I can't even tell you how many times I've called and no one can seem to verify me and ever help me. I switched my phone number over to a new phone number as you can do with your same phone and over thirty times tried and every security question I give is wrong. I now consistently lose the ability to text people or call people which means zero service and no one can help me because I'm unverified. My husband bought me a new phone because I can't use this one and I'm not receiving any support and realized I have autopay. I cannot shut it off though because I cannot add my "active" phone to a straight talk website without errors no matter what I try. They will not shut it off without the same three security questions such as what's your dad's middle name and it's wrong. I messaged someone via chat who assured me auto refill is off and guess what it is not. Now I have to change my entire debit card because everyone that works literally has a brain the size of a worm.

I've talked to 13 customer service people and I still don't have service. They call back when they are supposed to and unable to resolve issues. No data and I can't text pictures to anyone! Do not waste you time with this company!

Never try to use your reward points
They will disconnect your service
And you will lose credit for service you have already paid
Had automatic payment for 3 years
Have always paid my bill went to use my reward points to get a free month
And they took my points and shut off my phone
And I lost 2 weeks of phone time I had already paid for

My auto-refill should have been 265.00 but I was charged 807.77. It took 3 long phone calls and 4 days before anyone could tell me what happened. I still have not seen and refund on my credit card. This is simply highway robbery. There was no apology or compensation for the finance charge I will have to pay on my credit card. This is a terrible company to deal with, we will change to something else as soon as our time is up.

First day I bought it they couldn't connect me and up sold me on a new plan,

Then they couldn't connect me to my plan after I bought over $100 worth of product.

REFUSED TO GIVE ME A REFUND.

Had to call later in the night, somehow got connected.

Wanted to use my hotspot (speeds slower than $#*!ing Christmas by the way) the hotspot was so slow I called customer support and the robot gave me attitude and $#*!ed up my data connection for an hour along with agents giving me attitude as well.

Now I'm being told my hotspot I NEVER GOT TO USE is somehow out? SPEED TESTED THE HOTSPOT AND ONLY GOT 0.11 to 2mbps max download speed on FULL BARS.

Do not buy from straight talk and do not buy from Verizon unless you are okay with being scammed YOU HAVE BEEN WARNED.

I purchased a brand new straight talk cell phone from Walmart. Activated the phone. It's never worked. I have called straight talk numerous times. Still have not fixed the problem. Then I was told I had to get another cell phone with another number, so the corporate office technician could fix my new cell phone. Within three days, I called them over ten times. I bought another new cell from straight talk. I just had it activated. Had same problems. I called in. Thank God they fixed the issue. But the first new cell. My work phone, still doesn't work. Customer service, stated it was not activated correctly. I used the customer service activation. So now. I have to wait 24 hours. For then to reactivate my brand new sim. In my brand new phone. Another day without work. Then if that doesn't work. They want me to wait another 5 days so they can mail me a new sim. Instead of just going to Walmart and buying one.

I called and refilled my service on March 7. They charge me twice because they "automatically puts you back on AutoPay". WRONG! You do not have the right to do that. So, I paid for 2 months, which puts my service through May 2. Okay, I can live with that. Then, they charged me again on April 5, AFTER I told them DO NOT PUT ME ON AUTOPAY. I again removed myself from AutoPay, however, now they will not honor the additional month. I am currently disputing it with my bank as I have paid for 3 months now and only have 2 months of service. DO NOT purchase a card over the phone. Buy one at Walmart and do it yourself. They are thieves! I am seriously considering going back to AT&T, and that is a whole other headache in itself. I just want a simple phone and should not have these issues.

Customer service sucks they hang up on ya time after time. If you have a problem you'll get to talk to no supervisor because they say there's not one tomorrow when I call corporate and we'll get to the end of this everybody. I'll talk to my hope is fired if they can understand English.

There should be a zero stars setting in my opinion. The only reason I gave a star is there is no way to write a review with no stars.
I rarely write reviews but this is one case where I think people need to be informed. If you only want to talk on the phone or text then you are probably fine using straight talk service. I have used the service for over a year and here is what I have found. Each month, usually a week or so before time to renew my plan, the hotspot stops working and will not turn on. Here is where the fun begins. I text help to ******* and get a list of how much data there is left. Plenty of data left so I call customer dis-service. By this time I have put off calling and have already paid for the next month of service so I can keep receiving calls and texts messages. Still no hotspot so I know that it is not because of data usage. I never stream or watch vids on my phone so my data use is low. I pay for the $55 plan also. No reason why it stops working, right? Wrong! Every month the same thing. After spending hours on the line with non-english speaking reps and getting hung up on over and over, still cannot get it to work.
I happened to get some help after half a day on the phone by a supervisor who simply pressed a button or two and presto! It works. So I have lost a week of service at the front of the month and a week of service at the end of the month and only get 2 weeks worth of service for my $55 payment. No refunds are ever offered and no plan extension dates are given.
This month, I had the same problem, called, got hung up on more than 4 times over a three day period on the phone with customer support and still no fix. The highest customer service person said the only thing that we can do is factory reset the phone and loose all data, photos, etc. that are not backed up. I have had enough!
In summary, if you need a hotspot even for minimal use for more than 2 weeks, don't try this crap of a service. If the plan was $20 a month, I could see trying to make it work but AT&T has plans for less and I expect their plans will work. I will be switching! By the way, it does not matter if you use auto enroll or not cause I tried that too. Same results.

I called 6 different times to fix the same problem. Every call lasted an hour with them getting no where and saying they would call back which they didn't. So ending result the 2 line card I purchased only paid for one phone line, that's 35$ down the drain. As well as 40 to purchase different service for my phone before it got deactivated! Never get any kind of 2 or more line service plan card from them!

I've spent numerous dollars with straight talk. Only to be disrespected to the point of no return with customer service/support. I've literally spent the last 4 days (all day) trying to get my phone activated & have spoke with at least 15-20 different ppl! (Unless they're giving fake names) only to be hung up on mid conversation. Or during being transferred to a higher up supposedly "management" so they say. It honestly feels like a joke is being played & they are all in on it together. It got to the point of me giving a different first name, because as soon as I say my name or number they hang the phone up. Or don't take my call seriously. Kept walking me through the same steps for 4 freaking days! And my phone is still not activated. It's time for a new service. With a base who cares and value their customers.

They lie ive been waiting 3 days for my order even tho I paid for next day shipping everything I call they lie to me and tell me my order has been shipped and refuse to give me a refund

I bought the router and service card after checking my aria was covered. I called Straighttalk to get activated. I got the ultimate senior supervisor named Sammy. He told me that even though there's coverage, they have no "slot" for me and to call back in a few days. And no, He's the most senior person there and can't transfer me. Goodbye.
I call back and get absolute manager Godwin on the line. Who incidentally can't transfer me to anyone else either, as he is the ultimate supervisor. Godwin tells me a different story until it becomes cleat that he can't spell my street name as dictated but even after my non-existent address was made existant Godwin still had no clue. Goodbye.
I spoke to two more absolute supervisors before I packed it up and returned the router to Walmart. Unfortunately, you'll be out the $45 for the scratch card, and that's the scam. Fortunately the lady at Walmart got that credited after a call to higher, but usually, that's not done. That was done today, October 28,2023 at about 1330 at the Joe B. Jacksom Walmart in Murfreesboro Tn.
I'll never deal with Straighttalk again.

THIER WEB SITES WORK FOR SALES OK, BUT TO GET SIM CARDS SORTED OUT CORRECTLY THEY THROW EVERY ODD BALL QUESTION AT YOU POSSIBLE, AND WITH A POOR PHONE CONNECT., AND BAD LATINO ACCENTS. THEY OFTEN HANG UP ON YOU, ASK FOR PASSWORDS ON HOME PHONE CARDS, OF WHICH THERE ARE NONE. ITS INPOSSIBLE TO LOG IN. I HAD A WALMART LADY TRY TO HELP BY CALLING THEM, SHE COULDNT BELIEVE THIER MESS OF STUPID QUESTIONS, AND STILL NOTHING DONE. OUR FCC MUST ENJOYING A BIG BRIBE FROM THEM.

This company should not be in business. There should be a class action lawsuit against them. I won't spend more time on here. Zero accountability. Zero customer service. They couldn't provide me with service and wouldn't refund my money.

I Bought the 2nd line plan as my wife and i have been using StraightTalk for well over 5 years. In Sept 2023 I purchased the two line option. I was unable to load the plan on the 2nd line. I called the help line three times. Three times they said they would fix the problem, they didnt. I wrote a letter to the address provided by straight talk. As of three months later, my request has not been honored and the money I spent for the 2nd line has thus far been for naught. Based on my experience I recommend staying away from the more complicated transactions with Straight Talk.

I have called straight talk 15 times to get my phone fixed in 15 times they told me it is fixed only so that I can't make a call within an hour later I can't video I can't text 611 for help and all they say is oh well you have to take your sim card out to use it who has the time to take a SIM card out just to use the damn phone