Straight Talk Wireless

What's all the whining about? I've used straight talk on three different phones now and have had zero problems and very normal cell service. I've traveled over most of the US and like all cell service there are holes in the coverage map. It's Verizon's network anyhow.

Can't say the same for the "home phone" plan, but I'd dump the "land line" if my wife didn't want to keep it.

I called 6 different times to fix the same problem. Every call lasted an hour with them getting no where and saying they would call back which they didn't. So ending result the 2 line card I purchased only paid for one phone line, that's 35$ down the drain. As well as 40 to purchase different service for my phone before it got deactivated! Never get any kind of 2 or more line service plan card from them!

I swear there are a lot of babies and new generational complainers on here.

You can't beat their plan compared to anywhere else. Yes, service is not great. But I don't want to pay $180 a month for one phone due to convenience when I can pay $180 for two phones for 3 months instead.

I had issues with having to buy a new plan when I already had active service and then my service was interrupted before it was up for renewal. I guess I'm part to blame, but they really need to streamline things. You have to jump through to many hoops to correct issues. You have to give an authentication code before they can do anything. Total pain in the rear. Especially if your phone is broken. You will be on the hook for a new plan even if you have minutes remaining.

After speaking with three different reps and spending 2.5 hours on the phone I was finally able to get assistance from Straight Talk "high tech" to install the 15 digit codes onto the cell phones of each of member of my family. Seems you must link all of your phones together for this to work. However, nowhere on the phone card does it state this nor provide directions on how to accomplish this task. The first 2 lower level representatives actually hung up on me after spending an hour each sending verification codes multiple times, asking for the IMEI number to be provided multiple times, and just seeming entirely frustrated that they could not get the codes to work for them. They do not seem to have the background knowledge to assist customers with this new product. Being a Straightalk customer for many years, I appreciate the discounted rate provided by the cards, but I am appalled at the lack of help from customer service for such a simple task.

Im leaving a 3 star review because the service USED to be good and the customer service is polite. However, within the last 2 months my signal/reception has drastically went down hill... Also the phone tree when trying to call and reach a rep is absolutely horrific. It cannot hear anything correctly and you have to keep repeating yourself and after 5 minutes of navigating through the phone tree will you be transferred to hold for a customer service rep to come on the line to help. Again the reps are polite but sometimes the troubleshooting doesnt help at all... they say my sims card needs to be replaced with one of theirs but the sims card i have IS theirs! Anywho, pricing is unbeatable so i will hold on a little longer before considering changing if the reception does not improve

Straight talk has horrible service and support. They customer service is not good at all. They really need to be shut down. They the only company that does not help their customers out at all. Someone need to shut this company down like they did all the good breakfast shoney's. Because this is the number one horrible disaster phone company.

Get somebody else to do it. T-Mobile is better. AT&T is better and Verizon is better. I had a phone with all 3 at the same time. I ported my phone to one account from all 3 at the same time and no issues. Boost is even better. Just no Straight.

I've had Straighttalk for over a decade. Never a dropped call. Excellent service, unlimited data. Now that Verizon has bought the company, it's a struggle most days to get a signal. This is not coincidence. ST accessed the nearest available towers; primarily AT&T and Verizon, as well as some smaller carriers. The point is, if coverage from an AT&T tower was limited during peak traffic times, your signal would be picked up by another available tower. Now, all we've got is Verizon; and my connection has never been crappier. Because when all you have are the towers of one greedy corporation, you not only lose the luxury of access, you are low priority to a carrier with customer contracts. So much for competition in the open market.

I've talked to 13 customer service people and I still don't have service. They call back when they are supposed to and unable to resolve issues. No data and I can't text pictures to anyone! Do not waste you time with this company!

Last Sunday I spoke with a straight talk customer service agent to set up service and port my existing number from another provider to Straight talk. Today is Wednesday and I have zero phone service and no other telephone options to speak with them directly. I payed for a service pin which was used Sunday during what I thought was the activation process.I just spent a hour texting customer service because I was able to find a wifi signal. Still my phone could not be activated and the only thing the agent could tell me was I need to speak to corporate. I was absolutely ripped off by this Walmart supported phone provider.I am on the road in Colorado and now have no way to communicate with my aging parents or my potential new employer who thinks I fell off the edge of the earth. This has been a hustle of deception and lies right out of the gate. Do yourself a favor and do not even consider Straight talk to provide you with any service.

Unreasonable and unfair! They do not care about theirs customers. I bought 4 phones for my kids and then went to cricket cause it's the same service I use. After purchasing 4 sim cards and services for $300, straight talk blocks cricket from switching our phones over to cricket. Claiming we have to be with them a year before switching and if not it will cost over $130 for each phone. I never signed no contract with them! We bought it from Walmart and was only buying prepaid mins. I explained to them cricket refuses to give our money back, not even credit. They didn't care! How we're we suppose to know! Now we're stuck with 4 worthless phones and 4 worthless sim cards. NEVER buy a phone with straight talk unless you want to be stuck with them a whole year! There won't be NO WARNING

If anything goes wrong or you need to make any significant changes to your plan, you can expect the worst customer service of your life. I was required to engage in a 45 minute call to customer service just to de-activate the auto-refill feature! I can not access my account information online to make any changes, and when I request a chat with customer support, there are 93 people ahead of me in the cue! It is certainly worth paying another $10-$20 per month with another carrier to avoid Straighttalk.

Any one would be a bit testy. But when the supervisor said "This is your 1st warning" I flat out lost it. At 71, I refuse to deal with pompous fools. Especially ones who have a limited command of the English language and even poorer customer service skills. Bottom line? They could care less.

I'm done with Straight Talk. I'm sick of getting transferred, put on hold can't understand the foreigners talking. I'm so done! I never got my issue solved. I have $55 in reserve, but I'll take the loss. I just can't put myself thru any more frustration. With
A rooster crowing in the background while talking with customer service to another one apparently watching TV instead of helping me, I give up. I hung up, almost threw my phone. Please avoid this company! They rate last place among other carriers. I've been with them 3 years, its gotten really bad the past year. Its like a relationship, you hang around, hoping things will change and get better, but it don't. Hope your having a better day than me. For ST, you suck!

Straight Talk has the worst customer service I have ever dealt with. Spoken with them multiple times and they are absolutely unable or unwilling to help problems that should be very simple to correct.

Seems like most the complaints on here are people who have issues with billing and dont understand their data plans.

I personally love my straight talk service. They use popular wireless company's towers so you get the same reliability as others who are locked into contracts paying higher bills. I pay 45 (about 49 with taxes) a month for unlimited text and talk, and 25 gigs of data which is very hard to use up unless you are streaming all day long without wifi. I hardly ever get dropped calls or have any issues at all.

I placed an order online for a new device. I am 100 percent sure the address was correct. When my device did not come on time, checked the email my street name was not on there. Either way I called about 8 times and they kept hanging up in my face. They refused to put a supervisor on the line. I have worked in Customer Service for amor 15 years now. The service they provide us terrible. No one knows anything and they just keep responding with the same script no matter what your ask. Never got my phone and they said it works take 6 months for a refund. Yeah right I'm still calling y'all admit my money