It's easy to get through and you are not placed on hold long but the techs you talk to are not all that great. Make sure your phone is charged first because you will be on the phone a long time with them. If one can't solve your problem keep calling back until you get a hold on one that can help you. Sometimes a Google search might solve your problem better than they can. Stay calm when talking to them or things will not go well for you. I see a lot of ppl posting here that seem to have gone off on them and it made matters worse.