Melissa C.

First of all, I can't even tell you how many times I've called and no one can seem to verify me and ever help me. I switched my phone number over to a new phone number as you can do with your same phone and over thirty times tried and every security question I give is wrong. I now consistently lose the ability to text people or call people which means zero service and no one can help me because I'm unverified. My husband bought me a new phone because I can't use this one and I'm not receiving any support and realized I have autopay. I cannot shut it off though because I cannot add my "active" phone to a straight talk website without errors no matter what I try. They will not shut it off without the same three security questions such as what's your dad's middle name and it's wrong. I messaged someone via chat who assured me auto refill is off and guess what it is not. Now I have to change my entire debit card because everyone that works literally has a brain the size of a worm.