StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I ordered my sneakers and thought it was going to take a few weeks to get them. They actually came within a week of getting the email about the order being shipped to stock x for verification. Very pleased and happy I was able to get a pair of sneakers I really wanted.
Great service. It's worth paying extra for peace of mind that your getting genuine products
I haven't received my shoes, Kyrie 6's, or my money back.
Wore the shoes one time and half the Jordan logo on the tongue fell off on each shoe. Stretch marks on the outside/inside of each shoe also appeared after no less than 30 min of wearing. Quite honestly I'm assuming these are some sort of fake Jordans. Will be returning.
The shipping didn't take that long. Stockx had the best price for the shoes I was buying.
I always know the goods I get from stockx are 100% authentic and verified and that's a big reason I fk w/ them.
Great and fast service. 100% would recommend it and will use Stockx for future purchases.
Ordered these only to have the initial order cancelled due to the seller not being able to ship soon enough to meet expectations (I reached out to StockX and received that explanation). I did get another pair quickly after that (the one that resulted in this survey). Overall despite my original frustration with having and order cancelled and waiting a few more days for the process to play out, I still have only positive things to say about StockX.
Long long long long long long long long long long long long time
Very good experience for my first purchase on stockX was abit iffy at first but everything is legit.
We always receive our shoes in a timely manner. Products are authentic and are still in the box.
No problems at all. Great service. Would definitely purchase through stockx again.
I only order off of stockx. I dont know why yall be tryna play like they kicks is fake. I order all my kicks from there and they all legit okurttttttttttttt.
Sometime it took so long to deliver my order more than 10 days
Order received quickly and was exactly what my son wanted.
I received my sneakers fast. The sneakers were also authentic. Thank you
I am thankful for StockX being fast at shipping and answering any questions fast as possible. Amazing service!
My order came within days of ordering, my baby looks fabulous in his new retro green Jordan's!
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
HI Terence, We'll look into this issue for you. We just sent you a private message so that we can locate your inquiry with support ASAP. Thank you for your patience, we appreciate it!