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StockXReviews 2,459

2.9
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StockX Reviews Summary

The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
414
value
325
shipping
318
returns
262
quality
326
This company does not typically respond to reviews
Texas
1 review
0 helpful votes
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Eric Emmanuel shorts
April 19, 2021

The shorts were perfect and the time it took to receive was fair and had no problems.

Date of experience: April 19, 2021
Florida
1 review
0 helpful votes
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Great service
April 19, 2021

Everyhting was in mint condition and shipping time was reasonable as well. Will be buying from stockx again

Date of experience: April 19, 2021
New York
1 review
0 helpful votes
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Good
April 19, 2021

I'm very satisfied with my experience with StockX. I Will be ordering more items in the near future. Thank you!

Date of experience: April 19, 2021
Ohio
1 review
0 helpful votes
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I'm in love
April 19, 2021

They came faster than expected! I'm very happy with stockx.

Date of experience: April 19, 2021
Indiana
1 review
0 helpful votes
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Purchased Jordan 11
April 19, 2021

Fast, Easy, Payment options. Received order in excellent condition.

Date of experience: April 19, 2021
GB
1 review
0 helpful votes
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Nice acg nasu gore tex perfect shoe
April 19, 2021

New to service and highly impressed would definitely return. I don't have 50 words so this is just to fill space: a a a a a a a a a a

Date of experience: April 19, 2021
Texas
1 review
0 helpful votes
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Great!
April 19, 2021

Great, shoes came new and everything. StockX is the best app i have used so far & the best experience too.

Date of experience: April 19, 2021
Ohio
1 review
0 helpful votes
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Customer
April 19, 2021

I got my shoes. Verified legit. Got exactly the product I would want. It also was delivered in a timely manner. Happy customer here!

Date of experience: April 19, 2021
Belgium
1 review
0 helpful votes
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Review
April 19, 2021

Fast delivery and great products. The site has a really good working.

Date of experience: April 19, 2021
Michigan
1 review
0 helpful votes
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Review
April 19, 2021

Took a lil longer than expected. Would like to be nnotified when similiar items come to market.

Date of experience: April 19, 2021
Florida
1 review
0 helpful votes
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Customer service
May 18, 2021

How does a company get away with not having a real customer service. Got you waiting over a week on a email to get processed just leaving you in the dark. Double verification? How did 2 humans verify a size 11 box with a size 8 shoe inside

Date of experience: April 18, 2021
Stock X. StockX Rep
over a year old

Hey Shane, We'll look into this issue for you. We just sent you a private message so that we can locate your inquiry with support ASAP. Thank you for your patience, we appreciate it!

Florida
1 review
0 helpful votes
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Supreme fanny
April 17, 2021

It was exactly as described will buy from again. Great seller and great transaction with StockX

Date of experience: April 17, 2021
New York
1 review
0 helpful votes
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Good
April 17, 2021

Good shoe. Shipped pretty fast. I was surprised by that

Date of experience: April 17, 2021
Michigan
1 review
0 helpful votes
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Horrible It's been almost 2weeks and I have not heard anything from stock x I ordered a shoe they dry me out the wrong shoe after they said they authenticated I have sent over 100 email and still no reply after I done spent almost 5,000 with them I just want my money back

Date of experience: April 17, 2021
Stock X. StockX Rep
over a year old

Hey Greg, We are very sorry about this. We have sent you a private message regarding your package. We appreciate your patience!

Utah
1 review
0 helpful votes
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Pp
April 17, 2021

Poopoopoopoopoopoopoopoopoopoopoopoopoopoopoopoopoopoopoopoop

Date of experience: April 17, 2021
Hawaii
1 review
1 helpful vote
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Double standard
May 17, 2021

Bought shoes, stockX deemed New. Never worn, tried on, or even removed from box. Sold same shoes, stockX deemed "damaged". Exact SAME shoe. Double standard.

Insult to injury: all relegate info in first email. All. Yet, 4 back and forth emails asking questions that had already been addressed, dragged over the course of more than a week.

Date of experience: April 17, 2021
Stock X. StockX Rep
over a year old

Hi, We just sent you a private message for your order details and email address so that we can locate your inquiry. We appreciate your patience!

Illinois
1 review
0 helpful votes
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I love it
April 17, 2021

Very fast verification. I will buy in the future. I had no issue.

Date of experience: April 17, 2021
GB
1 review
0 helpful votes
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Awful
May 17, 2021

My shoe popped on the third day of having them
I'm thinking they were already like that but just covering up because I only wore them going to the shop

StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 17, 2021
Stock X. StockX Rep
over a year old

Hey Jay, We'll look into this issue for you. We just sent you a private message so that we can locate your inquiry with support ASAP. Thank you for your patience, we appreciate it!

Netherlands
1 review
0 helpful votes
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Smooth, efficient operation
April 17, 2021

Surprisingly smooth and efficient operation. Have bought four pairs of shoes from Stockx, and mostly they have arrived within days. Nothing more to add really, so far so good...

Date of experience: April 17, 2021
California
1 review
0 helpful votes
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Great shoes
April 17, 2021

As described, great condition, nice rare golf shoes

Date of experience: April 17, 2021

From the business

Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.

We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.

Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.


stockx.com
Detroit, MI
+490