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StockXReviews 2,459

2.9
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StockX Reviews Summary

The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
414
value
325
shipping
318
returns
262
quality
326
This company does not typically respond to reviews
California
1 review
0 helpful votes
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Shoes
January 16, 2022

Came very quick and was perfect loved the texture and color to

Date of experience: January 16, 2022
California
0 reviews
0 helpful votes
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Perfect! I am recommending to everyone I know, best service, price, and availability!

Date of experience: January 16, 2022
California
1 review
0 helpful votes
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5 stars
January 16, 2022

Frequent buyer. Great quality, fast shipping, and great customer service. Never had any issues.

Date of experience: January 16, 2022
Texas
0 reviews
0 helpful votes
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Great shoes
January 16, 2022

Box was in perfect condition shows even better. Great to add to my Jordan 1 collection

Date of experience: January 16, 2022
Canada
1 review
0 helpful votes
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Fast service!
January 16, 2022

Received my box of cards with no issue. Very fast service

Date of experience: January 16, 2022
New York
1 review
0 helpful votes
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Enjoy purchasing shoes
January 16, 2022

Great experience and hope to continue to work with u

Date of experience: January 16, 2022
Israel
1 review
0 helpful votes
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My order was with me within 3 days!
January 16, 2022

My order was with me within 3 days!
I recommended to my friends and I will definitely order again and

Date of experience: January 16, 2022
Canada
1 review
0 helpful votes
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Perfect item
January 16, 2022

Item came perfect and shipping was fast! Thank you!

Date of experience: January 16, 2022
Ohio
1 review
0 helpful votes
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Exactly what I wanted!
January 16, 2022

Turn around time was good, shoes are awesome! Definitely will continue to look for some good deals.

Date of experience: January 16, 2022
Spain
1 review
0 helpful votes
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Caja abollada
February 15, 2022

La caja de las zapatillas vino abollada por las esquinas

Date of experience: January 16, 2022
District of Columbia
1 review
0 helpful votes
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Shoes
January 16, 2022

This experience with my shoes being shipped from stockx was very good as the shoes came in a lot faster than expected or scheduled

Date of experience: January 16, 2022
New Jersey
1 review
0 helpful votes
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Great experience
January 16, 2022

Great price and processing time! Throughly appreciate shopping with stockx

Date of experience: January 16, 2022
Canada
1 review
0 helpful votes
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Good
January 16, 2022

Good service, fast delivery, this is mu second purchase in Stockx and i live it this is a good spot to buy shoes and other articles that you want

Date of experience: January 16, 2022
Greece
1 review
0 helpful votes
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Finally got some good quality shoes (you get what you pay for)

Date of experience: January 16, 2022
Israel
1 review
0 helpful votes
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Great service and delivery
January 16, 2022

Easy to experience with perfect packaging
The shoes came exactly as they should

Date of experience: January 16, 2022
Mississippi
1 review
0 helpful votes
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Horrible business
February 15, 2022

I ordered a ps5 for $758.02 which was never delivered to me. Do not make big purchases on stock x. It was stolen somebody signed for it and it never made it to my door. How do I know they even sent it. Terrible business they are not legit. The ps5 sells are scams I wanna spare you the heartache.

StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 16, 2022
Stock X. StockX Rep
over a year old

Hello Christopher, we are sorry that you were unable to receive your recent purchase from StockX. After further reviewing your account and the order, we were unable to see any communication to us in regards to not receiving the item when it was delivered on 01/15/2022. We do request for all users to reach out directly to StockX within 3 business days of delivery and not receiving items so we can provide a faster resolution as stated in the terms and conditions via chat or email. Please note we are available live chat Monday - Friday 9 a.m. - 9 p.m. ET, Saturday - Sunday 10 a.m. - 6 p.m. ET. And email 24 hours a day. https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back
Due to being a third-party company and being in the middle between sellers and buyers, there are certain protocols that we have to follow. In addition, we do not deliver our own packages. We do outsource carriers such as DHL, UPS, & TForce to do so. With that, there are things that are currently in place by not only us but by the carriers as well in order to make a claim on items marked delivered but not received, damaged items, or empty packages. We offer the policy on this directly on the website under the FAQs to help answer any questions and how to proceed. https://stockx.com/help/articles/What-happens-if-my-item-gets-lost-or-damaged-while-buying-or-selling-on-StockX. As we did not receive any communication regarding this issue, we are unable to provide further assistance. We would advise reaching out to your neighbors to see if the item was accidentally delivered to their home by mistake. We appreciate your patience and understanding in this matter and we do apologize for any inconvenience caused.

Illinois
1 review
0 helpful votes
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3 day return policy horrible?

$153 earpods don't work. I called 5 days after the package was delivered.

Date of experience: January 14, 2022
Stock X. StockX Rep
over a year old

Hey Patrick, please refer to the manufacturer directly for product related questions, including functionality. StockX is a marketplace platform connecting buyers and sellers and is not responsible for product specific warranties from the manufacturer. We authenticate the item to make sure it is brand new, unopened. For additional information, please see our FAQ https://stockx.com/help/articles/Electronics.
Additionally, StockX is a two-sided marketplace and we do not house an inventory. For this reason we do not allow returns and we cannot offer exchanges. We appreciate your patience and understanding. More information on this policy can be found at StockX FAQ https://stockx.com/help/articles/Are-returns-or-exchanges-allowed.

California
1 review
0 helpful votes
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Worst website ever
February 12, 2022

I ordered shoes 2 weeks before Christmas. They never showed up. No communication from Stockx! Xmas ruined.

Date of experience: January 13, 2022
Pennsylvania
1 review
1 helpful vote
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Beware! StockX does not stand behind the products it verifies! I purchased a $1,300 bag from the site as a holiday gift. The bag was clearly used. Company guarantees items are new and "perfect". Still has the StockX tag on it, and the company refuses to accept return. I havent used it. They sent me a return label when I complained (as soon as I received it) but then denied return and wouldnt explain why.

Date of experience: January 13, 2022
Arizona
1 review
0 helpful votes
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Such a disappointment
February 11, 2022

They have a system to increase the prices, they charge you, then refund you, then double the price of the product.
I guess they now how to take advantage of their buyers.

StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 12, 2022

From the business

Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.

We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.

Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.


stockx.com
Detroit, MI
+490