The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Perfect! I am recommending to everyone I know, best service, price, and availability!
Box was in perfect condition shows even better. Great to add to my Jordan 1 collection
Received my box of cards with no issue. Very fast service
Great experience and hope to continue to work with u
My order was with me within 3 days!
I recommended to my friends and I will definitely order again and
Item came perfect and shipping was fast! Thank you!
Turn around time was good, shoes are awesome! Definitely will continue to look for some good deals.
La caja de las zapatillas vino abollada por las esquinas
This experience with my shoes being shipped from stockx was very good as the shoes came in a lot faster than expected or scheduled
Great price and processing time! Throughly appreciate shopping with stockx
Good service, fast delivery, this is mu second purchase in Stockx and i live it this is a good spot to buy shoes and other articles that you want
Finally got some good quality shoes (you get what you pay for)
Easy to experience with perfect packaging
The shoes came exactly as they should
I ordered a ps5 for $758.02 which was never delivered to me. Do not make big purchases on stock x. It was stolen somebody signed for it and it never made it to my door. How do I know they even sent it. Terrible business they are not legit. The ps5 sells are scams I wanna spare you the heartache.
3 day return policy horrible?
$153 earpods don't work. I called 5 days after the package was delivered.
Hey Patrick, please refer to the manufacturer directly for product related questions, including functionality. StockX is a marketplace platform connecting buyers and sellers and is not responsible for product specific warranties from the manufacturer. We authenticate the item to make sure it is brand new, unopened. For additional information, please see our FAQ https://stockx.com/help/articles/Electronics.
Additionally, StockX is a two-sided marketplace and we do not house an inventory. For this reason we do not allow returns and we cannot offer exchanges. We appreciate your patience and understanding. More information on this policy can be found at StockX FAQ https://stockx.com/help/articles/Are-returns-or-exchanges-allowed.
I ordered shoes 2 weeks before Christmas. They never showed up. No communication from Stockx! Xmas ruined.
Beware! StockX does not stand behind the products it verifies! I purchased a $1,300 bag from the site as a holiday gift. The bag was clearly used. Company guarantees items are new and "perfect". Still has the StockX tag on it, and the company refuses to accept return. I havent used it. They sent me a return label when I complained (as soon as I received it) but then denied return and wouldnt explain why.
They have a system to increase the prices, they charge you, then refund you, then double the price of the product.
I guess they now how to take advantage of their buyers.
Answer: It's a scam, received fake shoes from them and they won't refund me.
Answer: Hi Norma, StockX currently does not offer phone support but we would be happy to help you via chat or email! Please contact us at stockx.com/contact with screenshots of the charges and we can get to the bottom of this for you.
Answer: Hi D. H, StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers. Due to the anonymous nature of our live market, we are unable to offer refunds, exchanges, or swaps of any kind - including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item. However, in the event that a seller does not ship on time or fails verification we will always try to like the buyer to a new seller at no additional cost. If we are unable to do a full refund is processed. In the event that the buyer wishes to not be linked or if the seller is passed their ship-by date, they can request to cancel. We apologize for any inconvenience this may cause you and that this purchase didn't go as planned. If you have any further questions please contact us at stockx.com/contact. Thank you!
Answer: Hi Alexa, StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers. We give an estimate of 7-12 business days for all deliveries, however, this is subject to delays. We do not guarantee shipping information for any item until after and only if the item passes verification. While we work very hard to stay within our estimated timeframes, we can not guarantee a delivery date. In addition, we do not deliver our own packages, so we do not have any control over carrier delays and/or how fast an item passes through customs ( if needed). If you have any further questions please reach out to our support team via stockx.com/contact or via our live chat function. Link: https://stockx.com/help/home?contactsupport=true Best, StockX
Answer: Hi Patricia, you can check the status of your order by login into your StockX account! We do send email notifications as well when the seller ships when the item arrives, when it completes verification, and when it shipped out. You can also contact support via stockx.com/contact or via our live chat function as well.
Answer: Hi Patricia, you can check the status of your order by login into your StockX account! We do send email notifications as well when the seller ships when the item arrives, when it completes verification and when it shipped out. You can also contact support via stockx.com/contact or via our live chat function as well.
Answer: A: Hey Lienardo! That's a great question! StockX defines "Deadstock" as authentic, new, and unused. We do allow the original box to be slightly damaged, such as minor dents and rips. We do not allow boxes with major rips or tears. However, just like all products on our site, our dedicated verification team will thoroughly inspect each item to make sure it is authentic and meets the condition requirements. Please note our verification team does not break the factory seal during this process. If you have specific questions you would like answered, please reach out over this link, https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back - or contact us using the live chat feature on the StockX homepage. Thanks!
Answer: Hey Angela! That's a great question! StockX defines "Deadstock" as authentic, new, and unused. We do allow the original box to be slightly damaged, such as minor dents and rips. We do not allow boxes with major rips or tears. However, just like all products on our site, our dedicated verification team will thoroughly inspect each item to make sure it is authentic and meets the condition requirements. Please note our verification team does not break the factory seal during this process. If you have specific questions you would like answered, please reach out over this link, https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back - or contact us using the live chat feature on the StockX homepage. Thanks!
Answer: Hey Remell! That is an excellent question. We have had thousands of successful PS5 sales from Buyers and Sellers worldwide! PS5 orders, like all StockX purchases, typically take 7-12 business days to be fulfilled. We also have electronics-specific guidelines for all items sold on StockX, you can read more on our FAQ here to give you the confidence to make your purchase. https://stockx.com/help/articles/Electronics If you have specific questions you would like answered, please reach out over this link, https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back - or contact us using the live chat feature on the StockX homepage. Thanks!
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
Hello Christopher, we are sorry that you were unable to receive your recent purchase from StockX. After further reviewing your account and the order, we were unable to see any communication to us in regards to not receiving the item when it was delivered on 01/15/2022. We do request for all users to reach out directly to StockX within 3 business days of delivery and not receiving items so we can provide a faster resolution as stated in the terms and conditions via chat or email. Please note we are available live chat Monday - Friday 9 a.m. - 9 p.m. ET, Saturday - Sunday 10 a.m. - 6 p.m. ET. And email 24 hours a day. https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back
Due to being a third-party company and being in the middle between sellers and buyers, there are certain protocols that we have to follow. In addition, we do not deliver our own packages. We do outsource carriers such as DHL, UPS, & TForce to do so. With that, there are things that are currently in place by not only us but by the carriers as well in order to make a claim on items marked delivered but not received, damaged items, or empty packages. We offer the policy on this directly on the website under the FAQs to help answer any questions and how to proceed. https://stockx.com/help/articles/What-happens-if-my-item-gets-lost-or-damaged-while-buying-or-selling-on-StockX. As we did not receive any communication regarding this issue, we are unable to provide further assistance. We would advise reaching out to your neighbors to see if the item was accidentally delivered to their home by mistake. We appreciate your patience and understanding in this matter and we do apologize for any inconvenience caused.