StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Zero problems with the order. It was fast and efficient. Authentic product as well
I'm not sure they are real no Authenticator tag they are missing the sticker inside marking the size
The product delivered was expedited, and much appreciated. The material was good as advertised with long lasting appeal and custom made.
Authentication can be verified via their website. They have a video with the correct "authentication" tag, as well as a picture. E.g. Jordan 1 CHI colorway.
I regularly use StockX for buying/selling. Speedy authentication and delivery
My order came in a timely manner and is exactly as described.
Item was as described. Lightning fast shipping! Look forward to more purchases.
Received shoes in a timely manner. This was the fastest delivery out of all the times i have ordered with StockX
Arrived very quickly
But when I searched US sizes apparently 10.5 us is 10uk
But trainers turned up as uk 9.5
Luckily they fit
Excellent experience for product and delivery. Seamless process.
Received way faster than expected! East process and my son is happy
The order was seamless from start to finish. Came in a decent time as well.
I know the shoes have to get examined and shipped out twice but it was surprisingly quick for the fact of that
Everything went as expected like every time I've dealt with them.
Came in perfect condition and quicker than expected
Perfect condition and the fastest turn around time with stock x ever! I'm extremely happy with my purchase! I pulled 4 burrow rookie cards out of the box!
Came before the expected delivery time which was great. Excellent service
I am very pleased with the condition the item was received in. Excellent service, I would greatly recommend using this service again!
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members