StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
It was good. I really like it. I don't know what else to say. I'm tired. Please don't make me do this
The shoes were in great condition. There was what seems to be a circle drawn with a marker on the left shoe beside the check but it was cleaned well enough that it's not visible from a distance. Box was torn, but I did not plan to resale. All together great.
Great site quick delivery, will be using StockX again in the future for all my trainers
It was delivered on time and came as described in the mail Thank You!
Order arrived as described very quickly and in great condition.
Delivery was faster than I honestly expected. The shoes look better in person.
Absolutely don't buy anything from this fraud. They have a "no refund", "no cancellation", "no return" policy. I bought a cloth with the wrong sizing. Their customer support basically told me to go away and read their BS policy or they'll ban me from buying anything again.
Fake at worst, faulty at best $175 Aud (delivered) Nike Lebron 18 Dunkman.
Middle air bubble in the tounge of both shoes disintegrated on first wear leaving a hole in tounge of both shoes.
Normal = faulty product, return for full refund.
StockX = send multiple emails and photos, wait a week, get told, because the stockx quality tag has been removed and shoes have worn the authenticators final judgment (which is completely outside of local consumer law) is that no return or refund is possible and you can have a $20 discount voucher towards a future purchase.
Why would you think I would EVER make another purchase through StockX.
Be warned people... from my experience they're theives!
Hey Ben, we apologize for any inconvenience you've experienced with us. As communicated in our terms: "If there is a problem with an item you received, you must contact us in writing within 3 days after receiving the item with a detailed description of the problem. StockX verification tags or stickers that are attached to items must not be removed, or the items will not be eligible for return or exchange under any circumstance (including damage in transit)."
We apologize but we're unable to move forward with a resolution as the tag has been removed and the item is already worn.
If there is anything else we can look into, please contact us at http://help.stockx.com. Thanks for your patience!
For whatever you buy a shoe for Sports or not. Everyone knows the natural wear and tear of a shoe in your particular sport or field. I got a pair of Stadium Kobe for $500 & in 6 weeks the rubber was detaching from the sole. (No outside play at all) My kid has basketball shoes that last 8 months to a year. Stock X has put the perfect system in place to Assume no liability or give any real customer service. I WILL NEVER BUY FROM THEM AGAIN. ONLY PURCHASE WHERE THEY HAVE WARRANTYS FOR THE PRODUCTS THEY SELL. STOCK X is a RIP OFF!
Hey Steven, We'll look into this issue for you. We just sent you a private message so that we can locate your inquiry with support ASAP. Thank you for your patience, we appreciate it!
Absolute worst customer service I've ever dealt with. They sent my shoes to the wrong address and refuse to refund me for the purchase. They won't even respond now. No one should trust this company. Even trying to get a hold of anyone is a nightmare and they clearly don't want to deal with customers.
We would like to apologize for the inconvenience you have experienced with StockX. Please contact us at StockX.com/contact for further assistance. We take customer satisfaction seriously and are glad to hear from you.
Their haulers steal your goods and replace them with stuffs of the same weight, no inquiries, robots on phone that hanged you after 45 minutes waiting, no response on mails... AVOID IT!
Hey Francois, We are sorry to hear your delivery process didn't go as smoothly as anticipated. Please know we are here and always ready to help.
We do advise if you ever have an issue with a delivery that you reach out within 3 days of receiving the item. Please note we do require that buyers reach out within 3 days of their item being delivered so we can move forward with a Claim investigation. We understand you stated you have reached out many times. However, we are unable to locate any correspondence from you. Can you provide a screenshot of when you initially reached out?
If you are able to provide us any evidence to show us you have reached out within 3 days of when your item was marked as delivered we can potentially proceed forward with opening an investigation or possibly a claim for you.
Please reach out to our support team via stockx.com/contact with the following information and they will be more than happy to assist you.
Thank you!
Overall the shipping and communication experience was great, I just wish I had received more reminders/notifications about my bid prior to it executing/finalizing. The condition of the item was exactly as described and were very happy with the item. I'll just have to set reminders for myself next time :).
All great, product great and very fast shipping. Exactly what I expected
So far ie had a good experience with my order and I hope it remains like that.
Very nice. Thanks again for quality sneakers. Always find what I'm looking for at a price point I can swing.
Thanks
No problem. It was smooth delivery. So fast than my image. I'll use X in all category. Thank u from Japan
Quick easy Process. Good to know they are authentic. Lots of scams out there.
The shoes came in a timely manner and i didn't have any difficulty purchasing them.
Everything was solid, order arrived quickly too, I'm happy with the purchase!
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Devin, we are sorry to hear this.
StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and all purchases come from different sellers located globally.
Due to the anonymous nature of our live market, we are unable to offer refunds, exchanges, or swaps of any kind - including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item.
Due to being a live global anonymous marketplace, we do not guarantee the delivery of any item until after and only if the item passes verification.
We apologize for any inconvenience this may cause you and that this purchase didn't go as planned.
If you have any further questions please contact us at stockx.com/contact. Thank you!