StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
My shoes were delivered quickly and in perfect new shape.
Very prompt service, great products, and somewhat fair priced products.
The delivery was fast and i love the shoes! They're black and white and they're in great condition and i cannot wait to wear them for school this year
Everything was great, fast delivery, authentic product.
Shoes were perfect. I feel awesome that you checked authenticity. Thank you. You are a trusted friend!
Ordering was a piece of cake. Shipping was fast. Best experience I've had with online shopping will definitely be ordering from here again
Shoes came and appear to be legit! Daughter loves them!
Package was delivered to the wrong house that I was able track down after 3 hours on the internet just to receive the wrong shoes.
Love the shoes. No complaints at all. Quick delivery delivery
The shoes we found on StockX were exactly what we were looking for. The transaction was easy and the delivery came a day early. This is our second purchase from StockX and I would recommend them for their attention to detail, communication and quality control.
Everything went well. Delivery and authentication was timely.
Arrived quickly. The sneakers Fit great and look as described. Thank you
Very easy to buy and it was all done very quick and the box and shoes came in amazing shape
Easy to find what I wanted but hard to negotiate on a price since you can't chat with the seller and vice versa. Site is easy to use. Shipping to and from the authentication center was a reasonable time. As long as the item is guaranteed authentic Im happy with my purchase.
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are disheartened to learn of your experience with your first purchase. We were happy to locate your email and purchase number and will be reaching out to you to the email associated with your StockX account in the next 24 hours. We would be happy to review any images you can share of the item that was received. We look forward to assisting you further!