StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
My order was delivered within a week from when I placed the order and my son absolutely loved the sneakers.
Fair processing and shipping fees. Very quick delivery from US to AU.
The whole process is really easy. I just enter my bid and wait and see if a seller will accept it. Then the payment is automatic. I really like that StockX brokers the deal and guarantees my purchase is authentic. I am okay with waiting a few extra days to receive it.
My son is so excited about his new rare Air Jordans. They arrived very quickly just as described. Very happy with this purchase!
Fast shipping! Great product! This came in perfect shipping condition and was exactly as described. I will be using this site in the future!
My daughter loved the sneakers. They looked just the picture in your site.
Everything was great! Ordering worked perfectly and I received my order in a timely manner.
Great product and price, shipping was quicker than expected. Awesome service
I am very satisfied with the sneakers. They arrived quicker than I originally expected and everything was exactly as advertised.
Fast and easy purchase came within 5 days of the seller accepting the bid. Thanks, and will be using StockX again!
10/10 souliers en bon état le colis est arrivé plus tôt que prévue
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry to hear that you may not have understood how the platform worked with your first purchase and we are terribly sorry for any inconvenience! We can see that your order has been completed. If you are not satisfied with your purchase you are able to list your item back on the StockX site and potentially turn a profit! Please reach out to StockX.com/contact for any support in the future. We are happy to help!