StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Great! Customer service was excellent! I accidentally placed a duplicate order & they helped me out right away. The shoes arrived sooner than expected, and fit perfectly!
Pretty much every time I place an order I get my order within a reasonable time frame. Keep up the good work and you'll continue to have a loyal customer.
Usually stock x takes a week or so to deliver packages with verifying and everything but this particular purchase, it came in the matter of 5 days.
I love Stock X and wish more retail companies operated the way they seem to. I have ordered from them at least 15-20 times over the past 2 years and I have never had an unsatisfactory experience with them. From the checkout process all the way through delivery, it was exceptional. This time was no different. Very satisfied customer!
It was great, the arrived a day early, no damage to the box, they were authentic and weren't too too overpriced.
So many compliments! I love how they're comfy & match with almost all my street clothes.
Shoes arrived in perfect condition and on time. Box had small dent but nothing to be worried about. Also included protective covering to keep package sage.
Ordering was easy and the process and time of delivery was on time.
Excellent Service great quality product excellent delivery service it was the best service was great from start to finish
Efficient and professional. My son loves the shoes. Thanks
Box came damaged, not sure if it came like that but was unhappy with it. It was folded and smashed.
The shoes look just like the pictures and came super fast
Put a bid in, a week or two later someone accept it, and it was at my door less than a week later.
Awesome and very easy. Process was efficient and glad u verification on product before delivery
From the app to ordering, everything was easy and fast. This was my first time buying and it won't be my last.
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members