StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Do not purchase from this company-customer service is awful b/c you can only speak via email and live chat. Their return policy is terrible-I wish we had read reviews before buying from them-they do not take returns. We purchased a pair of purple NB sneakers for our son for Christmas. When it arrived, they are blue. Clearly blue. The tag and box say blue. Our order form that we filled out shows purple. Sent the pictures back to them and explained the issue, they will not take them back for the sneakers we ordered. So now we sit with $250 sneakers and the back and forth emails with their customer service dept for the last 4 weeks. Never will buy from this horrible company again, hoping this review helps someone so they do not deal with what we have dealt with over the last 4 weeks.
I have some issues trying to resell some of the stocks I bought from StockX … ie I buy them… and try to sell them back again later. But some of these order were rejected. Condition of the product is the same so I'm somewhat puzzled!
Bought size W7.5 could have gone for an 8 the only thing I don't like there is no returns for another size
Very good I am very happy with the product I received
Received quickly to the UK from Australia. Great shoes, great price
I love when you spot fakes and all is returned but that should lock me into another sale immediately for less Delays and ease of use from seller to purchaser
The team kept me informed about the status of the items I bought
The ordering and payment process was quick and easy. The tracking information was valuable and I received the item a day early. The fridge was a Christmas gift for my son. The fridge works great with no issues.
Shoes came very quickly, great company. Was very pleased bg the condition of the shoes.
The services are excellent, but already some orders face some delays, but the best thing that keeps me, keep ordering is the accuracy of product inspection, and I hope they will continue.
Shoes arrived within shipping window, no damage to box or any other concerns. Only wishes the shoes were laced. Hate doing that part.
It was easy to find what I needed, make an offer and buy! I received the product in the right amount of time and it was great quality!
Does what it says on the tin, Recieved high quality sneakers, job done, great price great service.
Nothing else to add really...product was authentic and delivered promptly
I bought a few things off stock x for my sons christmas didnt think it was gonna turn up in time but it did and son was happy with his items
Received shoes from South Korea. Delivery to Europe was fine through DHL. Shoes were new and in original box, no default
Overall great experience. Very happy with my many orders.
No issues nor complaints here, fast service will continue using stockx
About the Business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better. We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories. Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything else we can look into, please contact us at stockx.com/contact.