StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I ordered for my goddaughter and she was very happy!
Waiting for an order that went through about 30 days ago longest its ever taken kind of disappointed.
Items were always delivered as displayed in a Timely manner
Shoes were delivered as expected, without any issues
Do not buy from this company. The consumer is not respected! The company allowed my minor daughter to charge $1,267.18 on my credit card (playing with the bid option) for a pair of shoes that cost $273 on the buy now option. The company restricted the account and discontinued communication stating they have a no return, refund, or exchange policy. I have reported them to the Federal Trade Commission.
So far my experience has been good with StockX. Everything I have received from them has been authentic, and I have received in a timely fashion.
They wont let me cancel an order someone else placed using my account
Word of advice: if you have any issues with stockx, dont waste any time just report your card stolen to your bank!
Hey Michael, We are so sorry to hear you are dealing with a fraudulent transaction on your account! We want to assure you we take account information and security seriously as it is one of our top priorities! We promise we won't hold you accountable for any purchase we deem as fraud. We always recommend reaching out to us directly at stockx.com/contact so we can investigate this fraudulent purchase further.
Best,
StockX
My 12 year old purchased Nike zoomx vaporfly next% 2 siren red smoke gray shoes from StockX around Christmas. He wore them one time and the sole is separating from the shoe. We both tried to figure out how to request a refund and contact StockX because the shoes were damaged after one wear. The website says that you cannot request a refund if the shoes are not returned within three days. He did not even open them up for Christmas until more than three days. There is no way to communicate with StockX. My son wrote a letter because the address was the only listed contact information. We are both very frustrated that there is no way to communicate with StockX and that there is no way to obtain a refund given that the shoes are defective and damaged. Over $100 is a lot for a kid to lose, especially given that he did not receive the product that we paid for. I would never buy some thing from StockX again!
Hi Tonya, we are sorry to hear this. StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers.
Our team can always be contacted via live chat or at stockx.com/contact.
We are unable to locate your account for our purchase with the provided information, so please contact our team directly. Thank you
I paid $235 for a pair of Nikes. They were two different sizes but had the same size tag. I sent in all kinds if pictures and they wouldnt take them back. They basically said it was my problem.
Hi Marionette, We're sorry to hear that you believed the item that you received isn't authentic. Prior to shipping items to you we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult. After reviewing your case, we see that our team is currently in contact with you and has provided a detail description of the results you received. Please continue to follow up with them regarding your concerns.
Nike dunks ordered and "verified". Arrived with a major flaw that should not have been released from Nike (so possibly fake and quality of stitching was not great). StockX answer was that I could sell them and yes I would have to pay their commission again. Do NOT waste your time or money. Look anywhere except stockX.
Hi Tod, we are sorry to hear this.
We do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes.
Due to these facts, some items will pass verification despite having minor defects.
However, we are certainly happy to take another look at any item within the 3-day timeframe. Please reach out to our support team, stockx.com/contact, with the following information and they will be more than happy to assist you.
- 360 photos of the item with the QR tag still attached ( top, bottom, sides, front, back, etc)
- photo of the QR code itself
- photos of your concern
Thank you!
My 15yo son accidentally ordered a women's 11.5 instead of a men's and 2 hrs later realized it and stocks refused to allow us to modify the order. Now I'm stuck with 175.00 pair of worthless shoes
Hi Barbara, we are sorry to hear this. StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers.
Due to the anonymous nature of our live market, we are unable to offer refunds, exchanges, or swaps of any kind - including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item.
All sneakers listed on the site are in US Men unless stated otherwise, such as (W) (PS) (GS) (TD). This information is listed on our site as well.
Link: https://stockx.com/help/articles/I-dont-know-how-an-item-fits-Can-you-make-a-size-recommendation
If you have any further questions please contact us at stockx.com/contact. Thank you!
They intentionally confuse customers with duplicate listings of the same item, have no return policy, and practice unethical bidding that pumps up pricing... the list goes on and on
Hi Ryan, StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers.
When making a purchase or listing an item for sale it is always best to search the item by the style code and reference the photos. Searching an item by the style code will ensure that you are purchasing and/or listing the correct item, as brands such as Jordan do have multiple releases of the same product.
Due to the anonymous nature of our live market, we are unable to offer refunds, exchanges, or swaps of any kind - including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item.
In addition, we do not control the prices listed on the marketplace. The prices are controlled by the users and can change daily. Sometimes multiple times throughout the same day.
We are always looking to improve the experience for our users and really appreciate the feedback. If there is anything else we can look into, please contact us at stockx.com/contact. Thanks for your patience!
I would never order from this site again. The order can take weeks to arrive. You can not return or cancel an order. They also had service fees, and delivery fees once you have entered your credit card information. So you don't know the total until after the purchase is complete.
Hi Kelly, we are sorry to hear this.
StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers.
We give an estimate of 9-12 business days for all deliveries, however, this is subject to delays. While we work very hard to stay within our estimated timeframes, we can not guarantee a delivery date. In addition, we do not deliver our own packages, so we do not have any control over carrier delays and/or how fast an item passes through customs ( if needed).
We do not guarantee shipping information for any item until after and only if the item passes verification.
Due to the anonymous nature of our live market, we are unable to offer refunds, exchanges, or swaps of any kind - including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item.
In addition, a full breakdown of the item and the final cost of the item is provided prior to confirming the purchase. This includes all fees such as shipping and processing.
If you have any further questions please contact us at stockx.com/contact. Thank you!
I got a pair of Jordan 1 taxi reversed and when i was checking them i noticed they were fake. Waste of my money
So far no bad experiences using StockX and would recommend to anyone looking to buy hard to find or hard to get items. The process of StockX verifying items is a great way to assure both the seller and buyer are happy at the end of a sale in my opinion.
Buyer Beware! Disappointed is an understatement. Purchased 2 pairs of Nike Dunk Lows for my kids for Christmas. 1 pair arrived and the second pair did not arrive. UPS said delivered and StockX are not willing to refund me or help me in anyway. Do not buy from this website!
Hi Nadia, we are sorry to hear this. Our team is always ready to assist users with filing a claim with the carrier. However, we do have to be contacted within 3 days of the item being delivered and if the carrier provided photo confirmation of the delivery it is ineligible for a claim. Photo images are evidence of your item being left at your shipping address do deem this item as delivered and ineligible for a claim. This is a determination by our claims team that can not be revised.
We apologize for any inconvenience this may cause you and that this purchase didn't go as planned.
If you have any further questions please contact us at stockx.com/contact. Thank you!
I am appauled this company is in business. They should be ashamed of the scuffed pair of shoes they sold me that they claim were new. I contacted them the moment I opened the box and saw the large white scuff and asked for a refund but they stated, "the shoes were reviewed by our team and met their standards and no refund would be provided!" What a joke! Met their standards, uh, if you're selling a brand new shoe then it should be new, not used and scuffed. This is the most fraudulent company I've dealt with in a long time and I highly recommend any future buyer beware of using a company like this that stands behind lies and cheats you out of paying more money than a shoe is worth, especially when it arrives used and damaged.
Hi T P., we are sorry to hear this.
Prior to shipping items to you we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item within the 3-day timeframe. Please reach out to our support team, stockx.com/contact, with the following information and they will be more than happy to assist you.
- 360 photos of the item with the QR tag still attached ( top, bottom, sides, front, back, etc)
- photo of the QR code itself
- photos of your concern
Thank you!
Buyers should be able to cancel the order at any time just like the seller. When you guys give out a discount don't put an expiration date of a week. I don't believe the sellers get penalized like they should. I keep hearing more and more how StockX is not authenticating their items properly.
About the Business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better. We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories. Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey, We'll look into this issue for you. We just sent you a private message so that we can locate your inquiry with support ASAP. Thank you for your patience, we appreciate it!