StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I ordered a women's size 6.5 sneaker, they sent me a size 8 and they would not return it. I spent over 2 hours navigating their site and trying to upload pictures for a mistake they made. To no avail, they wouldn't return them. I will never order from this site.
They sell fakes stupid liars they are all fake and there things are terrible dont ever use stockx the are liars
I took a chance and paid over $300 for my favorite, hard to find, running shoes. I should have listened to my gut. The first red flag, I received an email saying they were being shipped from China. Second red flag, the shoes I "ordered" were a W9. The shoes that arrived were a Men's 7.5. The insoles of both shoes pulled right out which has never happened with the REAL Nikes purchased from Nike. I've owned multiple pairs of this shoe, Flyknit Vapormax 3 and know the shoe quite well. What waste of money. DO NOT TRUST THIS COMPANY!
Recently, I bought some Air Jordans from StockX. The sneakers arrived on schedule, precisely as promised, and in excellent shape. In comparison to buying from a nearby store and even eBay, the price was fantastic!
I'll definitely utilise StockX again when I need to buy shoes.
For selling my used sneakers, StockX has been the finest option I've found in the past three months that I've been using it. Once you've uploaded your photos, the procedure is quite simple and takes less than an hour.
My son saved his money for months to get Yeezy shoes. Cost 3390.00 he wears a 6.5 amd ordered an 8 to be sure they fit because stock x does not stand by there products. He cannot even get his shoes Yeezys from Vietnam onto whole foot. Stock x has basically said too bad.
We are disheartened to learn that the sizing for your recent purchase does not fit your son. We do strongly urge you to reach out to StockX customer service at StockX.com/contact for further support with listing your item as there is potential to turn a profit! The versatility of our marketplace quickly allows you to switch from buyer to seller with ease. Relisting the item that you just purchased allows you to know not only the opportunity to sell the item to another buyer but also to possibly even make a profit while doing so! I have included the link that gives you those step-by-step instructions: https://stockx.com/help/articles/What-is-an-Ask-and-how-do-I-sell-on-StockX. We look forward to assisting you further!
I bought a off white Mona Lisa tee shirt whit the off white arrow in the back and the seller sent another version of it whit out the logo in the back Is ridiculous hoe they missed that how did that even passed verification they don't really check the stuff
Hello, we would like to apologize for the inconvenience you have experienced with StockX. We appreciate your feedback. It will allow us to resolve any issues that occur and help us to improve our services.
Please contact us at StockX.com/contact for more information. We take customer satisfaction seriously and are glad to hear from you.
Thank you,
StockX
I ordered shoes through this website and never received them, and when I did a. Claim they gave me a hard time and a lot of run around and never refunded my money. I will never be ordering or recommend anyone from ordering from this site again.
Hey Chabeli, sorry about the experience you had with your order. We do our best to make sure every order is delivered within the amount of time provided in our FAQ. Please contact us at StockX.com/contact for more information. We take customer satisfaction seriously and are glad to hear from you.
Thank you,
StockX
The experience was great, had no issues. Shoes came rather quickly, exactly what my son wanted!
I bought a god of war ps5 disc edition bundle using stockx and stockx authenticator verified my order and when it came in, I recieved a digital edition of the console and the code for the game was not in the box. Almost got ripped off but customer service helped me big time.
Whoever repacked my video card didn't properly tape the retail packaging of the GPU, so the GPU got OUT of the box and flopped around the inside of the shipping box, damaged the mounting bracket and one of the fans. I was using this for a water cooled build, so the GPU itself was still fine for that, but I didn't want to waste time sending it back, and risk having to pay even more for one since these were extra hard to get. So basically my options were: use this busted up video card, which now has reduced resale value because the stock HSF is busted, or send it back for a refund and likely have to spend even more for another one.
Hello, we would like to apologize for the inconvenience you have experienced with StockX. We appreciate your feedback. It will allow us to resolve any issues that occur and help us to improve our services.
Please contact us at StockX.com/contact for more information. We take customer satisfaction seriously and are glad to hear from you.
Thank you,
StockX
I was informed each step of delivery and the item arrived well packaged and exactly as described.
Excellent.
Only note, it came from america so the game didnt work as I'm in the uk and came with an american plug but that's probably more my fault the item was spot on.
Everything's was just fine. I got it earlier than expected!
I received the product within 2 weeks of ordering it. It matched the description and was in good state.
The process to bid and receive my purchase on StockX was quick and easy
I appreciated the constant updates and communication regarding my order. Good to know I'm getting the authentic product I paid for.
Great service and good customer service. I would definitely buy from again.
Transaction went smooth. No issues throughout process.
Everything came on time, the shoes were great and in pristine condition.
About the Business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better. We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories. Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hey Wendy, we truly do apologize for any inconvenience this has caused you.
StockX is not a regular retail store. We are a live global anonymous (resale) marketplace. Buyers and sellers are located across the world as are our authentication centers. Due to the anonymous nature of our live market, we are unable to offer refunds, exchanges, or swaps of any kind - including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item.
Prior to shipping items to you we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. Please reach out to our support team, stockx.com/contact, with the following information and they will be more than happy to assist you.
- 360 photos of the item with the QR tag still attached ( top, bottom, sides, front, back, etc)
- photo of the QR code itself
- photos of your concern
Link: https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back
Thank you!