StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Perfect shoes and box looks good to me. Shoes where ds and im very satisfied with the look on me
I ordered the shoes for st Patrick's day and ordered them 2 weeks ahead of time. The order was confirmed then the seller never sent the shoes. A week later another seller was found by stock x. That seller took their time on sending the shoes. The shoes just got verified and sent out the day before st Patrick's day, 2 weeks later. The tracking says it will be here on 3/22,5 days after st Patrick's day. I was worried earlier this week and bought the same pair through FlightClub on 3/13. I received the pair from FlightClub on 3/15. So thank goodness they were able to get the shoes to me before st Patrick's day. I was not able to Ely on Stock x and I will be returning the shoes when I receive them.
The shoes have been great but the box they came in was complete broken. The top was ripped and the flaps broken. Might as well wrapped the shoes in a paper bag. Really disappointed in the shoe box. It was that bad that I might never buy for the site again!
Very fast service, as described. Wife loves the sneakers
I doubt there are very many people that buy as much as I do. It is non stop refunds and delays. They have sent me shoes that they list as men's shoes and then they send me a women's shoe lol They send out these trash messages about how they are delayed and looking for another seller only if the price is high. If you happen to get a good deal on stock X, there is no way they will do that. They will just cancel the order. If you try to reach them, there is no phone number. You don't get to talk to anybody. The worst customer service ever. Send an email. Good luck. They say the seller has 2 days to send the shoe. These guys are clowns
We are disheartened to learn of your experience and disappointment with customer service as we do strive to provide satisfactory service every time! We are working towards having phones available for calls in the upcoming months as we do take this feedback seriously! We have live chat 7 days a week if you have any further questions. We would love to hear from you at StockX.com/contact!
On now, several occasions, I have placed an order for an item on StockX and the order has not been fulfilled. The most recent being a pair of Nike/Tiffany shoes. It's very disappointing. I have not had this issue on other sites.
We are disheartened to hear that you may be running into complications with more than just one order with StockX! That is not our intention for you to have a disappointing experience and we would love to assist you further when you reach us at StockX.com/contact. We look forward to hearing from you!
I suppose to receive my package today and nothing they never deliver today maybe tomorrow.
StockX strives to complete all orders within 7-12 business days, (that doesn’t include weekends or holidays). Shipping times vary depending on how quickly the seller sends the item to us to be authenticated and the location of the facility to the buyer. We are sorry to hear that you may have run into a delay with the carrier as that is certainly not our intention. Please reach us at StockX.com/contact if you have any specific questions. We are happy to help!
The seller never shipped the order and I had to contact customer service to deal with it.
We are sorry to hear that you had complications with the seller on a recent order. Please note that any seller that does not abide by StockX policy has their account penalized accordingly. If you have any further questions please reach us at StockX.com/contact. We are happy to help and would love to hear from you!
Super fast and reliable, absolutely charmed and overall happy
Sent a product with stains on the surface of the sneaker and a stain on the side of 1 inch. They said that the defect is not significant and gave a discount of $ 20 on the next purchase. I won't buy anything there again. They are common scammers
StockX is a stock market of sorts for pre-owned designer shoes. Designer brands, rare limited edition sneakers, collaborations and more are traded on our platform. We offer the best selection of high quality pre-owned designer sneakers at fair prices, using the power of technology to build community around those who love great product and culture.
If you are buying shoes from stock x, a seller can sit on the shoe for up to 2 weeks before mailing to stock x for verification. They literally give you ZERO updates until they are shipped to them. And that could still take another 2 weeks. After verification you still have another week if you're lucky. It's ridiculous! And their website is completely a joke, you can't ask anyone where your order is at and what's going on they just keep telling you the sender has 2 weeks to ship. I hate these guys. Never again will I purchase from them. I ordered from flight club another pair 2 days before making a stock x purchase and it was their in 5 days. My stock x order is still being shipped and that was 10 days ago, it still hasn't arrived for verification. You'll have much better luck with another site trust me! AWFUL!
Hey Landon, we're really sorry to hear of your recent experience! We can assure you that Sellers should generally have 2 business days to ship, unless the item is a new release. You can read on this timeframe here: https://stockx.com/help/articles/Why-hasnt-my-seller-shipped.
We always estimate 7-12 business days for order fulfillment, due to the nature of our marketplace. This timeframe accounts for potential International shipping, issues with your first Seller, verification and shipping the item to you. Please keep in mind we are not a retail store and have to allow time to receive the item from the Seller, verify it, and ship it to you. This information is advised in our FAQ: https://stockx.com/help/articles/When-can-I-expect-to-receive-my-item.
We would be more than happy to take a look at your order and review it for any issues. Please create a case at StockX.com/contact! Thank you for your patience and understanding.
Bought a pair of dunk low supposedly brand new and they came with the back sign Nike cross side and not like the other shoes. They come also use with scratch on all side and stitching defect
Will not recommend at all and only bought in the official store
Hey Samuel, we're very sorry to hear you received a product in a condition you are not happy with. We definitely understand your frustration. We can assure you that prior to shipping any item to our Buyers, we verify it in-person with our verification experts who inspect each item to ensure that it meets our deadstock condition standards. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult.
The Buyer Promise is our program recently launched so we can correct any issues with regards to verification. If we send you an item that doesn't meet our standards, our Product Specialists will re-review the item and if we determine it shouldn't have been sent to you, we will provide you with a return label to send the item back for a refund. Please note, we require an inquiry within 3 days of delivery. More information, as well as a link to the form, may be found here:https://stockx.com/help/contact/buyer-promise. Once you have submitted your inquiry, you can expect to receive a reply via email in 1-3 business days. We hope to hear from you soon, and appreciate your patience!
Sold a pair of shoes via StockX. Unfortunatelly UPS lost my package and StockX was aware of this matter. After my shoes got lost (probably stolen) by UPS StockX charged me 15% fee for not sending the shoes.
This is the perfect example of how automations are destroying a company like this.
Sent 3 e-mails but never got a reaction. If someone of StockX is reading this, give me a reaction on case: CAS-*******-X8Z1W9
My advise, stay far away from StockX, use other platforms to sell your items. If there goes something wrong, StockX will not respond to you.
Hello, we would like to apologize for the inconvenience you have experienced with StockX. We appreciate your feedback. It will allow us to resolve any issues that occur and help us to improve our services.
Please contact us at StockX.com/contact for more information. We take customer satisfaction seriously and are glad to hear from you.
Thank you,
StockX
Stockx.com is trash! Their customer service is non existent. The company has a policy in place that makes them un responsible if your package is lost by their carrier/shipper of choice. Then they refused to file a claim on my behalf so at least an investigation can happen by the carrier. I never received the item I ordered, I paid for it, stockx.com got paid and their carrier, FedEx lost my item and stockx.com refuses to file a claim. Then stockx.com is going to end their chat with, we hope for continued business - are you serious? This company is joke, plus I just found out they're sell fakes! My friend brought fakes from China and everything came with a stockx verification tag.
Hi Rita, StockX is a global resale marketplace! All purchases are coming from different sellers located globally and all items do go through our verification process at one of our 13 authentication centers around the world!
If an item is lost or damaged our team is always ready to help file a claim with the carrier. Users must reach out to us within 3 days of delivery to be eligible. You can review our FAQs for more information regarding our policy on filing a claim:https://stockx.com/help/articles/What-happens-if-my-item-gets-lost-or-damaged-while-buying-on-StockX
We do apologize for any inconvenience this may have caused. It is never our intent to upset you or make your user experience difficult.
If you have any further questions please contact us at StockX.com/contact! Thank you!
I paid a high tax on the gadget that I bought so I guess I will not buy there in the future, but they have a lot of prodacts
Order a pair of Yeezy slide for my son after making several purchases from stock x received and empty shoe box with shoe paper and receipt. Immediately reached out to Stock x and started a claim. Basically was informed there is nothing they can do because the carrier FEDEX delivered the package and mark order as completed. But like I inform them there were no slide inside of shoe box which is unbelievable. I asked for an investigation to be conducted internal as well claim file against FED EX because someone at either facilities are stealing items and delivering empty boxes. I will no longer purchase anything from this company and will be informing family and friends to do the same. Because they don't provide an secure handling of items being sent via mail, customers spend there hard earned money to purchase items that we NEVER RECEIVED, so clearly you all stole my MONEY too I would give 0 stars if I could.
Hello, we would like to apologize for the inconvenience you have experienced with StockX. We appreciate your feedback. It will allow us to resolve any issues that occur and help us to improve our services.
Please contact us at StockX.com/contact for more information. We take customer satisfaction seriously and are glad to hear from you.
Thank you,
StockX
Do not buy from here. I purchased $125 essentials hoodie and washed it one time all the letters came off. I sent an email and pictures and they said they cannot do anything about it because the tags were taken off. If you purchase from STOCKX you will lose your money and get FAKE merchandise!
We can assure you that prior to shipping any items to the buyers, we verify them in person with our authentication experts who inspect each item to ensure that it meets our deadstock condition standards. This is also stated on our FAQ, and you can always reach out to stockx.com/contact if you have any questions regarding this. Thanks!
Stock x authenticated fake air max, I contacted stock x about this n they said sorry they are fakes but it's past 3days no refund, the issues are so blatant I don't know who they have authenticating these items, 1 sneaker is wider than the other, there's gaps in the stitching from the inside sole to the side of the sneaker, they even used red thread on 1 of the sneakers n there's no red anywhere on or in the sneaker these are terrible knock offs
Hey Donnie, We are sorry to hear you are unhappy with your purchase, but we would be more than happy to help! We pride ourselves in our authentication services with our trained authenticators as they are the heart of StockX and they represent the standards we require to send items out to our buyers.
In order for our team to review your eligibility, please submit your request using our Buyer Promise Support Request form. Once your submission has been received and your request has been reviewed, you will receive an update.
More information, as well as a link to the form, can be found in our FAQ: What is the StockX Buyer Promise?
Thank you!
About the Business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better. We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories. Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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We are terribly sorry to hear that your recent purchase for St. Patrick's day may have been delayed. That is not our intention! StockX strives to complete all orders within 7-12 business days, (that doesn’t include weekends or holidays). Shipping times vary depending on how quickly the seller sends the item to us to be authenticated and the location of the facility to the buyer. We do have live chat available 7 days a week and would love to hear from you if you have any specific questions or concerns at StockX.com/contact.