StockXReviews 2,463

I've spent thousands in the last year and my latest purchases 3 of them never got delivered or even updated on their site after trying to reach them thru support page I finally filed a dispute with PayPal they immediately deactivated me and marked delivered on all my purchases. Never even got a tracking # only got refunded for 1 pair now they won't even email me back so I've filed a complaint with the BBB. I really like this site until recently now their just ripping people off

These clowns at Stockx have you print a shipping label, attach it to a shipping box and drop off the box at ups once your item sells. I did exactly this. Then they tell me on 10/4/22 that the package was delivered to their Atlanta GA facility. Then 6 days later on 10/10/22 they update the shipping and say damage is reported. I have attached a photo so anyone can see this. Now I contact Stockx multiple times and ask where my payout is and they do not provide any answers. Finally after reaching out through the virtual assisstant and then a live person they say the package was lost in shipping and never reached them although the tracking says it was delivered. As I sit here a month later I have not recieved any payout from Stockx and my shoes have magically disappeared at either the Stockx facility or in the shipping process from ups. Both Stockx and UPS customer service is absolute trash and do not fix their mistakes. Seller beware. You do everything right and they do not insure your package so if and when they lose or damage it you are out the money and the shoes.

I purchase a pair of sneakers that were to be shipped in 24-48 hours. After 72 hours I get onto their chat and suddenly the order gets cancelled because the seller does not have them. They ask me to order them again and what happens... the same seller gets my order. They then cancel that order and ask me to buy them again at a higher price and this time it is now from a different seller (so the say). Now I get to wait 24-48 hours again to see if the ship. This is a GOD AWFUL SYSTEM with no checks and balances from sellers. They can sell an item and if the price goes up say they have none, relist at a higher price and sell again. WOW THIS IS PATHETIC!

I started listing a few sneakers from my collection to see how StockX works. A few months ago, sold my brand new Adidas Raf Simons and received an email that it didn't pass verification since it was a little dirty. These were bought at Nordy's and never worn, slight dust probably from just being tried on. I was like, whatever...

This week, my OFF-WHITE 2.0 Low Black Yellow sold. I just received a email again that it didn't pass! Wth. These are also never worn and purchased from Saks. The OFF-WHITE 2.0 Low Black Yellow have those dirty looking soles that appears to be worn. You can tell if the sole was work by pebble indentures in the sole. Maybe they've sold too many used shoes that resulted in endless complaints... now they're too damn unreasonable that it's a waste of time selling.

These are how the SOLES looks new... check out the white ones sold on Endclothing.com

I purchased a pair of Air 90's from StockX thinking that StockX would make sure I got a decent pair... More fool ME!

I've attached the same pictures I sent to StockX on the 24/09/20, asking them why they have sent me such a poor quality pair of trainers and I'm still waiting for a response. I understand on the Covid BS, not you cannot tell me that someone actually checked these trainers. I paid over 25% more than the retail price for them and they look like a dogs dinner. THANKS STOCKX for not doing your job!

I've never tried StockX's competitor GOAT, but now I'm going too.

They claim once they receive your sold item they will verify it for authentication. This process takes 2-3 business days.

I've sold two separate shoes and had no contact with them until I reached out to support to ask why the app isn't updating.

The first sale was 9/21 and I shipped within that same hour of sale. They arrived on Wednesday 9/23 but on the stockx app it said it would arrive Thursday 9/24. Fortunately for me I have my own delivery app to check when items ship and are received and it notified me the item arrived. I contacted stockx and they told me nothing, but someone manually went in after our email correspondence and changed this item to received. I get a generic email on Tuesday 9/29 stating "your item arrived at stockx for verification". That's 6 business days. Terrible.

The second sale was on 9/23 and again I shipped it within the same hour of sale. This item arrived Monday 9/28. I contacted stockx again with screenshots showing the time has been delivered and this time no one emailed me back, instead I get the generic email of "your item arrived at stockx for verification".

This whole experience has been terrible and I'm not happy by any means. I still have not been paid for my first item and it's been long enough that I should've been paid for both items already (see photos provided).

I will not be using them any more and I suggest that if anyone is going to be selling items to do so on another platform. Personally I've had more success selling items on mercari and payment has been paid once customer rated the item. This stockx craze is all hype and feels very fishy.

Any company that have customer service number is suspect to me.

StockX double charged me for a shoe order. Then when I disputed it they canceled my order and banned my account. I have never been refunded for the shoe order they cancelled. I've spent hours trying to get my money back. I can't believe companies like this can operate in the US. Good luck StockX. You'll fail as a company and I won't stop until I get every last dime back.

Bid a pair of shoes here, no tracking information at all. Once you placed a bid here, it takes forever to get response. And your bid never goes expire.
There is NO WAY to reach out to their customer service or what so ever!
No communication at all! If you have any questions or issue with your order, you are on your own.
Not going to use this platform again! And DO NOT recommend it to anyone!
I wish i can give negative stars of i could.