Worst company to deal with. Sends me trash quality sneakers. Nike text logo not finished. Stitches all over the place. Its bad. Need to wait long time for customer service, also delivery and such. And still. Customers service just wastes your time. Avoid.
Unbelievable. I bought a hat that didn't end up fitting, so I resold it same day. Fast forward a week later and StockX decides it shows signs of wear. What kind of Bs is that. I "returned" aka sold it immediately, returned In it's packaging and even with its giant attached verified hologram tag. Won't ever be using stockx for shopping or selling again. Other alternatives with actual customer service.
I have been buying from stock X platform for years spending thousands with no issues unfortunately this time around i never received my item and stock x refuse to either issue a replacement or refund me
I too purchased a pair of sneakers and their was glitch and it ordered me 2 pair instead. They Don't care it's all about the money! Wish I had read these reviews but that would not have kept the glitch from happening. JERKS! I'll stay with eBay.
They lost my item I sent in for resale and blamed me for it?! You believe this!?! These guys are crooked thieves! BEWARE! If something Bad happens you'll never hear from them! Thats when customer service and accountability is most important. Read all the reviews especially the bad ones because they put the blame on the rest of us and take no accountability. They think just because they did what they say they'll do isn't special- thats what we hire you for! But its only when something goes wrong and how a company responds is what separates Nordstrom from Walmart.
Their one job if authentication. I've sold many times on stock x. First time buying, they sent the incorrect shoes. They'd sent the 2020 grinch when I've paid for the 2010 model. Customer service is only available via email and they were not helpful. Horrible experience, horrible company to purchase from.
Hi Andrew! We are sorry to hear about this issue. Please reach out to our support team via stockx.com/contact, providing pictures of your concerns and of the QR tag still attached and they will be happy to look further into this for you
It was pretty good. Might've been a slight smudge on one of the shoes but that also could've come from me wearing them cause I just didn't notice it until later. Didn't have any problems, order came before I expected it to
First time ordering from stockx. Package arrived early, right within the time frame they said it would, and product was damage free. Also have peace of mind knowing the shoes have been verified authentic. I'm satisfied.
Poor poor service. Every step of the process took a week. They verified shoes authentic and they sat and never shopped two weeks. Then they cancelled the order once leaving a bad review. Ordering said 7-12 days. It's been 30? Then the reason for cancelling was spiteful. Stock x clearly has the shoes since the already verified authentic. They return no correspondence. Order elsewhere. Scammers
Hello Cristin,
Thank you for the feedback!
We would not cancel your order due to a bad review that you left. We only cancel orders if the order fails to ship, or if the order fails authentication. Orders are estimated to take 7-12 business days, but this is just an estimate and can take longer. If the order was linked to a new Seller the 7-12 business days restart as well. We apologize that you had this experience. We are currently behind with our customer service team due to a higher volume of cases than normal. Please reach out to us at stockx.com/contact to get more information on your order, or to ask us any other questions or concerns!
Thank you
Be careful using stock x if the item gets damaged in transport through them they assume you sent it to them damaged you get charged for failing verification then they send you back the damaged worthless item and on top of that suspend your account they take no responsibility when destroying you items
Hey Kristin,
We are sorry to hear about the experience you had on our platform. After reviewing your feedback, we kindly advise that it is always best to retrieve a drop-off receipt from UPS in case any delays take place with the carrier. This way, you can always provide us with your drop-off receipt as proof that you shipped.
Also, we do advise for future reference that you take full and clear photos of the item: front and back, along with the box it is being shipped in. We appreciate your patience and understanding nonetheless and do apologize for any inconvenience in the meantime!
We hope this helps. If you have any additional questions or concerns please reach out to our support team via stockx.com/contact.
Thank you!
If they don't fit well too damn bad, stuck with $179 shoe that doesn't fit! Shop local! I think this is complete absurd. But they replied and said we can resell them ourselves as if that's helpful at all. I will never purchase through them again.
Received clearly flawed and damaged item. Reached out to customer service who said it passes retail standard. I confirmed with a local retailer that they would not put the product on the shelves with this visible damage. Threading coming out in multiple places, dents in multiple places. For paying hundreds of dollars, this is not acceptable nor is the company's response. Will not be utilizing their services again.
We're sorry to hear that you believed the item that you received isn't authentic. Prior to shipping items to you, we verify them in person with our industry experts. We do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes. We apologize for any inconvenience and hope you understand. You can always reach out to stockx.com/contact if you have any questions regarding this.
I've had an issue where an item I purchased in 4/16/21 still is on the authentication passed process. It's been four months and not a single person has responded to my emails. This is ridiculous. I spend so much money thru this app. The least they can do is respond.
Everything was exceptional but I noticed about 2 inches of glue missing from the upper left side of the shoe. The will get worn out faster due to this. Shoes are authentic and maybe it was a simple error. I'm overall satisfied and have purchased a second pair. Thanks guys
Buyer Beware! Disappointed is an understatement. Purchased 2 pairs of Nike Dunk Lows for my kids for Christmas. 1 pair arrived and the second pair did not arrive. UPS said delivered and StockX are not willing to refund me or help me in anyway. Do not buy from this website!
Hi Nadia, we are sorry to hear this. Our team is always ready to assist users with filing a claim with the carrier. However, we do have to be contacted within 3 days of the item being delivered and if the carrier provided photo confirmation of the delivery it is ineligible for a claim. Photo images are evidence of your item being left at your shipping address do deem this item as delivered and ineligible for a claim. This is a determination by our claims team that can not be revised.
We apologize for any inconvenience this may cause you and that this purchase didn't go as planned.
If you have any further questions please contact us at stockx.com/contact. Thank you!
As an avid sneakerhead I do my best to hunt the most unique and even rare pairs! Of course their price is rather high and I do it seldom, but, nevertheless, when it comes to buying seasonal shoes, I always either buy something in stock, or place bids. Very convenient.
I made a bid twice on the Jordan 12. I was charged TWICE. There was no customer service representative to speak with. Awful!
You took it over $400 from my account unnecessarily weeks before Christmas.
Hi Felicia, StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers.
There are two ways to purchase on the marketplace. A Bid signals your intent to buy - it is your financial offer for an item on StockX and can be accepted at any time. A Bid will remain active until it is accepted, expired, or canceled. You can also purchase an item outright at the lowest Ask as a Buy Now.
Placing 2 Bids means you are looking to place 2 orders, this is why you had a duplicate purchase as you placed 2 different Bids. In order to update an existing Bid without placing a new Bid for a new order you have to do so via your Buyers account.
In addition, we are not seeing any contact from you to our support team. Our support team can always be contacted via live chat or at stockx.com/contact
Due to the anonymous nature of our live market, we are unable to offer refunds, exchanges, or swaps of any kind - including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item.
If you resell we do recommend leaving the verification tag attached.
Thank you!
I ordered a pair of yeezy boost didn't care for the color, never wore them and decided to sell them back. I took a pretty good loss on the sale. The shoes still had the StockX verification tag in them and they told me * too many variances in materials and construction when compared to authorized, retail items. WHAT either you sold me a pair of fake shoes to begin with or someone isn't good at their job, which is it. Then the customer support is next to useless. They need more information? Do not risk it!
We are disheartened to learn that you had an unsatisfactory experience when selling an item back onto StockX. You can reach out to have the item and verification results possibly reviewed again by our senior specialists. Please reach out to StockX.com/contact so that we can get your concerns properly reviewed. We look forward to hearing from you.
Disaster. Ruined my daughter's birthday and offered no help at all. The size chart on their app was incorrect which led me receive the wrong size. 12 emails later and no help from a customer service than just sending out standard responses... Stay well clear.
Our apologies for this experience David! It is never our intent to make your experience difficult. We apologize that your daughter did not have the correct size sneaker for her birthday! We suggest going to the manufacturer's website directly for a size conversion aka Nike or Adidas website, seeing as every companies conversion can be different. We are sorry for this inconvenience and your dissatisfaction with our communication from customer service. If you would like to re-sell the item, because it is the wrong size, on our site you could potentially turn a profit! If you have any questions on how to set up your account for selling please reach out to stockx.com/contact.
Hours on chat, multiple emails only to get a small refund. Dunk Low shoes coming apart where the laces go through the hole. They say they are sorry, but really not sorry. I will not be buying from them again.
Hello Jason,
Thank you for the feedback!
We apologize for any worry this order may have caused you. Our authentication team has deemed this order as passable as we do accept minor manufacturing defects with orders since it is considered "deadstock". We do not hold inventory so if there are smaller issues we can only give a discount code or partial refund if the situation calls for it. Please contact us at stockx.com/contact if you have any other questions or concerns.
Thank you
Overview
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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We are disheartened to learn about your experience and frustrations with not receiving a purchase. We do see that you have an open case with customer service and are actively being assisted. We look forward to assisting you with a proper resolution.