Stately Reviews Summary
Stately has a rating of 3.5 stars from 664 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stately most frequently mention customer service, next box and high quality. Stately ranks 22nd among Men's Clothing sites.
They apparently don't pay attention to the pics I send. Stopped after two subs--and still exchanging.
-they do not offer a refund.
-You pay $14.99 for each return even if it's a size issue. And by the time they get back to you usually they don't have your size. And you cannot make specific choices of clothing on their sitewhen you're in a subscription.
- Items that I received could easily be purchased at Ross or TJ Maxx.
- after my second return in the additional $30. They offered me a 50% coupon on the clothes they sent in my subscription. So that I could shop in there out of the box part of their store. I know that makes no sense. I'm just writing it with what they gave me. Stay away from this company by enemies necessary. Read even some of the customer service response to some of the reviews it will make you think. - customer service is a total joke. - Dealing with this company with great robbery.
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Stately is a subscription-based personal styling service that curates clothing based on your preferences, and while returns are not refunded to the original payment method, we do offer exchanges and store credit as outlined in our policies.
The $14.99 fee you mentioned applies to expedited exchanges and is optional. We also looked into this and this was your second exchange for your renewal. While we don’t offer full customization of every piece, our stylists review your style profile and feedback closely to personalize each box.
We’re also sorry to hear that the items didn’t meet your expectations. We source from both well-known and emerging brands to provide quality and value across a range of styles and price points. That said, your satisfaction matters to us, and our Member Services team is always here to help make things right when possible.
Stately feels like I have a group of people who personally shop for my clothing. I was hesitant at first, but I have been very satisfied with the service and the clothes. I have had compliments from work and home about my clothes.
Thank you so much for the kind words! We're thrilled to hear you've been enjoying your experience with Stately and that the service has made a positive impact on both your wardrobe and confidence. It's great to know that the no-risk approach helped you feel comfortable trying us out—and we're so glad you've stuck with us through four orders!
We appreciate your support and look forward to continuing to deliver personal style and great service with every box.
I had a phone call with the stylist before the Order was shipped. I was very specific in that I was looking for Golf wear including shorts and Polos. I did not receive any.
On the previous two orders, I have stuff that doesn't fit well and I just don't want. But the 7 day turn around time is way too short to realistically have time to try it on, reply, and box it up. So then I'm just left with worthless clothes that I'll end up donating. The whole reason why I'm doing this subscription is because I don't have time to shop normally. I'm going to end up Cancelinghu this subscription soon and just going back to Stitchfix.
Thank you for sharing this honest feedback—it’s clear we missed the mark, and that’s something we take seriously. We completely understand that your time is valuable, and we’re sorry the current return window and fit experience haven’t worked well for you. We'd love the chance to improve your next box and make your experience feel more seamless and worthwhile. If you're open to it, our team would be happy to revisit your style profile and sizing preferences to better tailor future selections. Either way, we truly appreciate you giving us a try and hope we can earn back your trust.
The experience has been great! The company is responsive and the products offerings are quality.
Thank you so much for the kind words—we’re glad to hear you've had a great experience so far and that our team and product quality have stood out to you! We’re always looking to improve, so if there’s anything we can do to take your experience from great to exceptional, we’d love your feedback.
Just received my first Stately box and I'm seriously impressed. The selection was spot on—two shirts, a pair of pants, socks, and a stylish grey suede belt. Everything felt seasonally appropriate for summer and versatile enough to wear at the office or out with friends. I wore one of the outfits they styled for me to a community Board of Trustees lunch and got multiple compliments—it was a great confidence boost and really confirmed that they nailed my style. I've tried other clothing subscription services before, but Stately feels like a step above the competition. The pants and long sleeve shirt fit perfectly, and it really seems like they took the time to understand my preferences. Can't wait to see what's in my next box—Stately is definitely off to a strong start!
Wow—what a fantastic first impression! We’re so glad the box hit the mark and helped boost your confidence (those compliments were well deserved!). We take pride in making every detail feel personal and intentional, and it means a lot that you noticed. Can’t wait for you to see what’s coming next.
Been thoroughly thrilled with all the items I have received so far. I recently lost over 100 lbs and for the first time in decades I like being able to dress well for me as well as my wife. I look forward to seeing what the curators have picked out each month.
This is so inspiring—congratulations on your incredible transformation! We're honored to be a part of your style journey and excited to keep helping you look and feel your best. Thank you for trusting us with such a meaningful milestone.
The replacement items for my 1st order arrived. 2 shirts, 1 pant, pair of shoes. They fit Perfect! I am very happy with the service and quality of the products.
We’re thrilled to hear the replacement items were a perfect fit! Thanks for giving us the opportunity to make things right—we always want you to feel confident and happy with every piece. Appreciate you being part of the Stately family!
This is such a great idea! The boxes are always packed with high-quality items, and my Stylist consistently picks the best pieces. My wife loves them too—she's always happy with the clothes I receive.
Thank you so much! We love hearing that your Stylist is consistently hitting the mark—and bonus points for the wife approval! We’re so glad you’re enjoying the experience and the quality of your items. Here’s to more boxes full of favorites ahead.
I love everything the stylist picked for me. The quality was on point. I would have gave 5 stars but I was expecting to receive more in my box.
Thanks so much for the kind words and thoughtful feedback! We're thrilled to hear you loved the styles and quality of your box. We totally understand wanting more, and we appreciate you sharing that—it helps us continue to improve the experience. We'll be sure to pass this along to the team and hope to wow you with your next box!
I love the stylists choices. They fit great and fit my lifestyle. The outfits are extremely affordable and I absolutely LOVE the way I look and feel. Thanks
Thank you so much for the kind words! We're thrilled to hear that your stylist nailed your style and that the pieces fit both your lifestyle and budget. Even better to hear that you love how you look and feel—that's exactly what we're here for! 💛 Can't wait to style your next box!
Overall, I will wear just about everything that I received. I was quite happy with the styles and quality. Pants are always an issue with me due to weightlifting, and stylish pants tend to be loose on the waist and tight everywhere else. The pants were tight on the calves and likely will prevent me from wearing them. I will wear all of the shirts.
Thanks for the great feedback! We're glad the styles and quality hit the mark. We'll definitely keep your fit notes in mind for future pants — and we’re excited to keep curating boxes that work better for your build.
Customer Service with Stately is amazing! Received a shirt that didn't quite fit right, let them know, they shipped a new one with the right fit at no cost to me! The styles have been great and really have upgraded my closet!
Thanks so much! We're thrilled to hear our team took care of the fit quickly and that you’re enjoying the upgraded styles. We’re always here to help keep your closet fresh!
I will be 65 this month and am tired of looking like an old man. I broke up when th my old clothes after signing up with Stately. I absolutely love everything they have sent me. My husband and my friends love my new style, and I do too. Fantastic clothes at great prices.
We love to hear that! It’s never too late to refresh your style, and we’re honored to be part of that transformation. Here’s to feeling great and looking even better — happy early birthday! 🎉
I received pants that didn't come close to fitting. I wanted to cancel the subscription and exchange the pants. I texted them to cancel. Apparently that's not good enough and I have to follow a super specific protocol so they can keep people trapped. So I now have yet another overpriced box of crappy clothes and am not able to exchange the pants. I'm filing a chargeback. These guys are crooks and their clothes suck.
We’re very sorry to hear about the frustration and experience you had with us. That’s not the experience we want anyone to have. We offer the option to exchange and get items without receiving another box. Also the pants look great in the picture you shared!
The most recent haul had some good choices, but I was hoping that my consultation call and rewriting my preferences that would have yielded better results. I wanted more athliesure and no collared button downs. I received a somewhat strange assortment of interesting pieces - only one of which strike me as athliesure - and a button down collared plaid shirt.
Thanks for the honest feedback. We’re sorry the results didn’t fully reflect your updated preferences. We’ll revisit your profile to ensure your stylist better aligns with your request for athleisure and avoids button-downs.
The wait wasn't long and once I gave my measurements, all the clothes fit perfectly. It blew me away how well they fit. Not only that but the clothes were amazing and things I always wanted to wear. It's like my stylist knew what kind of clothes I've been into for a while and wanted to wear since I was kid. It was in all honesty, mind-blowing.
Wow — this is incredible to read! We’re so glad the fit and style were spot-on, and that the clothes spoke to your personal fashion journey. Your stylist will love hearing this!
I just received my 4th monthly subscription box and all four have brought joy and added to my wardrobe confidence and versatility. So far so good. I'm really happy with my decision to let Stately take the guesswork and hassle out of clothes shopping for me.
We love hearing that your boxes are adding confidence and versatility to your wardrobe. Thanks for trusting us to take the hassle out of shopping!
Hi- My husband loved the last box the most so far- the only issue we have had is the shirts run very small depending on the brand and we end up giving them away even though they are in requested size. He likes the shoes more than he thought also.
Thanks for the feedback! We’ll look more closely at brand sizing inconsistencies and adjust accordingly. We’re glad he’s loving the shoes and overall experience!
From the business
Welcome to Stately, the premier destination for men who want to look dapper without breaking the bank or losing precious hours (or hair) attempting to shop for themselves online or at the mall. At Stately Men, we believe that true elegance lies in the art of effortless style. Our stylist-curated apparel service brings you premium brands that you know and trust, significant savings (over 50% off MSRP), timeless fashion, and will help you elevate your wardrobe so that you can look and feel your best no matter what you are doing.
Our mission? Simple. To transform ordinary gentlemen into extraordinary, Stately studs, all while keeping their wallets intact and their sanity preserved. We understand that time is precious, so we've crafted a solution that would make even the busiest of bees smile.
Picture this: your very own personal stylist who will put together complete outfits for you from head to toe. Outfits so on point that even Brad Pitt would envy you, all while saving you more time than it takes for your avocado toast to get cold. We've scoured the lands far and wide to curate a collection of top-notch brands and styles handpicked by our team of expert stylists.
Did we mention that we've also mastered the art of stretching those hard-earned pennies? Our deals are so good, they'd make a coupon collector weep tears of joy. From suave apparel to must-have accessories, our assortments are priced to make you do a double take. The best part about Stately? You pay one low price for the entire box — no shipping/styling fees or retail markups. Our Members on average save over 50% off on each stylist-curated box!
So gentlemen, bid farewell to the days of wandering aimlessly through overcrowded stores, endless pages of online search results, and trying to decipher whether you are getting the best price. Stately is your secret weapon in the pursuit of suave handsomeness. Join us on this journey, where style is a breeze, and looking dapper is as easy as a wink and a nod. So grab your favorite beverage, kick back, and let the good looks come to you. Your newfound confidence and dashing style await you at www.statelymen.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re sorry to hear that your experience didn’t meet expectations, and we appreciate your feedback. Our stylists do review all photos and style preferences submitted, as they play an important role in curating your looks. We apologize if it felt like your input wasn’t reflected in your selections.
We also understand that needing to exchange items can be frustrating. Our goal is always to get it right the first time, and we’re continually working to improve personalization.
If you're still in the process of exchanging, our Member Services team would be happy to assist and ensure you're taken care of. Please don’t hesitate to reach out—we’d love the opportunity to make things right.