Stately Reviews Summary
Stately has a rating of 3 stars from 664 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Stately most frequently mention style profile, last box and credit card. Stately ranks 22nd among Men's Clothing sites.
Before Stately, my wardrobe was nothing special basic and forgettable. Now, I look and feel better than I ever thought I could. Every outfit they've sent has been spot-on and completely transformed how I present myself.
I've gotten so many compliments, and I feel more confident everywhere I go. I'm wearing things I never would've picked for myself, and somehow it all just works. Stately has truly elevated my style and made me look like I actually know what I'm doing when it comes to fashion. I couldn't be happier with the results!
Very happy with 99%, fit has always been perfect. Quality is great.
Close to 100%! We would love to see what we can do to make things amazing for you. If you have any feedback feel free to share it with us so we can make it happen!
My curator has gotten my size and fit dialed in right. Most every piece is tailored to my size and athletic fit. Quality brands on all clothes and shoes, too. Thanks!
We’re so happy to hear that your curator has nailed the sizing and fit for you! It’s great to know that the tailored pieces and quality brands are meeting your expectations, especially for an athletic fit. Thank you for taking the time to share your feedback—it means a lot to us. We’ll keep working to ensure each box is a perfect match for you!
My experience with Stately has been wonderful. I love the anticipation and excitement that comes with opening the boxes, as I never know what I will find inside. It feels like they truly understand my style. Thank you for the time and effort you put into each box!
Thank you so much for your wonderful review! We’re thrilled to hear how much you enjoy the excitement of unboxing your Stately packages—it’s such a special part of the experience. Knowing that we’ve captured your style so well is incredibly rewarding. Your kind words inspire us to keep putting time and effort into curating every box. We look forward to continuing to deliver pieces you love!
I received a watch that I already have, so I reached about about an exchange. AI was friendly, and seemingly helpful. They sent me a link to help with the process. When i typed in the product number it alerted me that an accessory cannot be exchanged. So, I reached back out, and haven't received a response. It's been more than a few days at this point.
We’re sorry to hear about the issues with your watch exchange and the delayed response from our team. It’s great to hear the AI assistant was friendly, but we understand how frustrating it is when the process doesn’t work as expected. We’ll review this case to ensure you get the support you need. If you’re still waiting for a resolution, please follow up with us directly, and we’ll prioritize resolving this for you. Your patience is appreciated, and we want to make this right.
There's little notification for upcoming shipments, once notified there's no option to delay, change or cancel. Return model is TRASH and overall, while some of the garments were appreciated, I find myself avoiding a lot of the clothes. Stacy Adams jackets can be purchased at Burlington and Marshall's for Pennie's comparative to the 'stated' price. All-in-all, just really doesn't seem like a very good deal.
Thank you for your honest review. We’re sorry to hear that your experience hasn’t met your expectations, particularly with notifications, return policies, and pricing. While we aim to provide premium value, we understand your concerns about item costs and return flexibility. Your feedback is valuable, and we’ll share it with the team as we continue to evaluate our processes and pricing. If there’s anything we can do to address your concerns directly, please let us know—we’d love to help.
It is becoming an issue because sizes vary in each price of clothing. If I get a shirt that is too tight, I have to pay to send it back and you then replace it with another style if you don't have a larger. The problem with this is if I don't like the new style I am stuck with it and have not option to return it. Now, you also don't send replacements right away. You send them with the next order. I am planning to cancel, but would not have gotten my replacements u less I paid another shipping fee/replacement fee. It's a rip off. Some of the items you sent are the same brands I get from my other direct to costumer clothing company and they are much cheaper and don't charge the shipping and replacement fees.
We appreciate you taking the time to share your concerns. We understand how frustrating inconsistent sizing and the exchange process can be. Your feedback highlights areas we need to improve, and we’re sorry to hear this has made you consider canceling. We’d love to discuss a resolution, including addressing the replacement fee and ensuring you receive items that align with your preferences. Please connect with us directly so we can address these concerns and try to make things right for you.
The last several orders have not matched my profile and I keep having to return more than I receive. For instance, in nearly every order they put a belt. I have indicated NO belts but they keep sending them. I have asked for shirts without pockets in the front -- they keep sending them. The clothing looks more "lumberjack" vs. LA hip. Loose fitting jeans, pants that aren't tailor trimmed and shirts that just don't fit my style. I've asked not to send collarless shirts -- they keep sending.
We’re sorry to hear that recent boxes haven’t matched your profile and preferences. We take your requests seriously, and it’s disappointing to learn they haven’t been fully reflected in your selections. Thank you for sharing specific examples; they help us understand where we’ve gone wrong. We’d like to work with you to ensure your style profile is updated and that future boxes are better aligned with your taste. Please reach out to us so we can make things right—we’re here to help!
Who ever put together the November box was spot on! Loved everything!
So happy to hear you love the items you received! We are excited to send you more amazing items and can't wait to send you even more. Thanks for being a Stately member with us.
Always get some good items, things I wouldn't normally purchase for myself.
However, this last time a shirt was too big and I'm exchanging it for a smaller size. The options are to pay $16 for this to happen in the next few weeks or exchange for free with my next box - which is 3 months away. So I've paid for this shirt… but can't wear it for the next three months as I find it ridiculous to pay to exchange a stylist selected shirt. This makes using Stately significantly more difficult. Just raise your box prices by $5-10 per box and assume 1 of 2 or 3 boxes will require an exchange. Stately is supposed to be a convenience but the new return/exchange policy is very inconvenient.
Thank you for sharing your detailed feedback. We understand how frustrating the current exchange process can feel, especially when you're eager to enjoy your new items. Your suggestion to adjust box pricing to include exchange flexibility is a thoughtful one, and we’ll be sure to share it with the team. Our goal is to make Stately convenient and seamless for you, so we’ll review our policies to see where improvements can be made. We appreciate your input and hope to make future experiences smoother for you.
Nothing ever fits and when you call to reach someone, no one answers.
We’re so sorry to hear about your experience and that the fit hasn’t been right for you. We’re also disappointed to learn about the difficulty reaching our team—this isn’t the level of service we aim to provide. We have our member services team available via phone chat and email 6 days a week. Your feedback is important, and we’d love the opportunity to make things better. If you’re willing, please email us at concierge@statelymen.com we are happy to help!
I only awarded four stars because I needed to use customer service in the first place; I was sent several items that were extremely similar to ones I had been sent in previous boxes. However, the representative I spoke to was clearly intent on making sure that I was satisfied, which is very gratifying!
Thanks so much for your honest review! We are happy to help add notes to your style profile for you and you can add them yourself or ask member services for help. We are happy to help in any way we can!
I've really enjoyed the boxes I've received so far but the user experience on your website isn't ideal.
For example, is there a place to look to see what was in previous boxes? Also, the lack of visibility in returns is a bummer. I have no idea if the duplicate pair of jeans you sent made it back you. I sure hope so.
Overall great service just wish the technology piece was stronger.
Thanks for the kind words and we are so happy to send you items you enjoyed. We will be sure to share the feedback with our technology team to improve our website experience. Thanks so much for being a member!
Pretty sure i updated my box wants and didn't want slip on dress shoes any more, Box weak because they sent me or highlighted these stupid slip ons in my box. If i get another box like this I am done
Thank you for bringing this to our attention, and we’re truly sorry to hear this box missed the mark. We’ll take a closer look at your updated preferences and ensure they’re fully reflected in your future selections. Your feedback is incredibly valuable, and we’d love the chance to turn things around for you. Please feel free to reach out so we can make it right—we’re here to help!
The clothes are great quality. They clearly take into account my profile and feedback and provide great options. I'm more confident in all work and social settings and have received several compliments.
I'm glad I joined! Their style matches extremely well with the profile information I provided. The style they provide suits me well! Every fit quite well! You can tell the stylists pay attention to details I never would have thought, from textures, to colors, to complimentary pieces!
The quality is great…better than you would find at anything other than high end stores/boutiques. It shipped and arrived quick. The value is certainly appropriate given the quality and overall service.
The quality of the items in my boxes are amazing. The prices can't be beat.
So happy to hear you loved the quality and the items you received. We can't wait to send you more!
I'm beginning to get compliments on my clothes and overall appearance since joining. The boxes have been mostly "on-point" with my taste and preferences. When there was a sizing issue, it was easy to exchange for a better fit.
We love hearing that you're getting compliments—what a fantastic confidence boost! It’s wonderful to know the boxes are aligning with your taste and that exchanges for better sizing have been easy for you. Thank you for sharing your experience, and we’ll continue striving to make every box a perfect match for you. If there’s ever anything specific you’d like to tweak or try, don’t hesitate to reach out!
I was hoping to get more business casual clothes that I could wear to a formal office and wear the same outfit to go out later. I've asked for old money & sleek looks, but I haven't gotten what I've envisioned so far. I really liked a few items like the button downs and the jacket, but haven't liked a single pair of pants that i've received. Items feel boxy and not fit for a slim, fit build.
Thank you for your honest review and for letting us know how we can better align with your style preferences. We’re glad to hear you liked the button-downs and jacket, but we understand the importance of ensuring every item fits your vision. We'll review your style profile and notes to refine your future boxes, especially focusing on pants that are more tailored to a slim, fit build and achieving the sleek, old-money aesthetic you're aiming for. Don’t hesitate to share additional details or reach out to us—we’re committed to getting it just right for you!
My stylist nails it every time. Everything always fits and looks great!
So happy to hear you love the items we have sent you. Can't wait to send you more!
I am extremely happy with Stately Men. The styles are up to date and the fits are perfect for my body type
My outfits were perfect. The fit was exceptional and the styles were exactly what I was looking for
From the business
Welcome to Stately, the premier destination for men who want to look dapper without breaking the bank or losing precious hours (or hair) attempting to shop for themselves online or at the mall. At Stately Men, we believe that true elegance lies in the art of effortless style. Our stylist-curated apparel service brings you premium brands that you know and trust, significant savings (over 50% off MSRP), timeless fashion, and will help you elevate your wardrobe so that you can look and feel your best no matter what you are doing.
Our mission? Simple. To transform ordinary gentlemen into extraordinary, Stately studs, all while keeping their wallets intact and their sanity preserved. We understand that time is precious, so we've crafted a solution that would make even the busiest of bees smile.
Picture this: your very own personal stylist who will put together complete outfits for you from head to toe. Outfits so on point that even Brad Pitt would envy you, all while saving you more time than it takes for your avocado toast to get cold. We've scoured the lands far and wide to curate a collection of top-notch brands and styles handpicked by our team of expert stylists.
Did we mention that we've also mastered the art of stretching those hard-earned pennies? Our deals are so good, they'd make a coupon collector weep tears of joy. From suave apparel to must-have accessories, our assortments are priced to make you do a double take. The best part about Stately? You pay one low price for the entire box — no shipping/styling fees or retail markups. Our Members on average save over 50% off on each stylist-curated box!
So gentlemen, bid farewell to the days of wandering aimlessly through overcrowded stores, endless pages of online search results, and trying to decipher whether you are getting the best price. Stately is your secret weapon in the pursuit of suave handsomeness. Join us on this journey, where style is a breeze, and looking dapper is as easy as a wink and a nod. So grab your favorite beverage, kick back, and let the good looks come to you. Your newfound confidence and dashing style await you at www.statelymen.com.
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This is what we love to hear! So happy the items we have been sending you have given you even more confidence and are things you would not normally pick. So happy we can update your wardrobe and can't wait to send you more!