State FarmReviews 164

Agent talked my husband into the Tracker to as they say save money. He had it for a month, they sent him a e-mail saying his savings would not happen if I did not do it too. 9he has his vehicle and I have my own? And I believe the savings should come from good driving record.

1Year later home still damaged roof still leaking wall letting weather in after a car hit my home even though I have attorney I still sit and wait and watch the home I paid off just a year before fall apart, now they decided to cancel my insurance and of course I can't find insurance now because the roof leaking and other damage from the car hitting my home, so now waiting for the hurricane with my name on it to me off, wish me luck and please pray for me.

I am satisfied with my State Farm ins. But with my policy w/ my Postal Life ins. I am less satisfied because it's a lot harder to get any of my questions answered or info delivered to me. Also receiving a copy of the info is quite difficult.

I have been with state farm for years, I have witness then deteriorate from a good company to money grabbing greedy thugs. Loyalty, Customer Care means nothing to them anymore. I have seven policies with State Farm and I am in the process of dropping four. I tried to explain my concerns to Corporate and it got me no where.

My neighbor had a large tree limb crash thru her roof due to a storm. SF made her pay and arrange to get it removed herself. I have had two SF insured hit my car and they fight like a third rate company not to pay. Get some real insurance, like Allstate. WHY PAY STATE FARM? They won't pay when you need them!

I locked my keys in the car, which is something I have done many times. Having to call someone for help is never fun but with State Farm it was pure frustration! I have never been treated like this in my life. I waited 5 hours. 5 HOURS! Initially I was told they would arrive in 60-90 mins…after 90 mins I was told it would be an additional hour. After THAT hour I called crying and was told help was on their way. Soon nobody came and I received a text saying it would be another 40 mins. That's when I freaked. I was stuck in a parking lot completely alone…the business had closed hours prior, I needed to use the bathroom and had no access to one. I called AGAIN crying and was told another 40 mins. Then the locksmith texted saying he was 35 miles away and would be with me soon…then texted saying he was stuck in traffic. I checked the traffic report and saw nothing. An hour later he said he was 6 miles away. 30 mins later he arrived and didn't even look at me…or speak to me…that was probably best as I was ready to SCREAM! AAA never treated me like this. WORSE SERVICE EVER! I'd rate this at a NEGATIVE 5 stars.

After DECADES of getting our money, we had a completely legitimate claim for hail damage that THEY DRAGGED OUT FOR EIGHT MONTHS REFUSING TO PAY! When they finally were pushed into a corner and paid, we then received notice they were dropping us. Good riddance to bad trash.

Stay away from this agency and State Farm. They are useless in all matters. They are especially useless when it comes to problems and issues. If you have a "Payment plan", they will charge you a different amount each month with no explanations whatsoever. When asked for an explanation as to WHY each month's payment number is different, they don't provide an answer other than they will look into it. They never do and they never get back to you. This agency and State Farm has now caused me to lose 10 days of work, and has forced my son to miss 10 days of school because of their incompetence. They have no clue what they are doing, and they will cause you many hours of problems. I thought going with a local agency after 31 years with Liberty Mutual would be a good thing. Boy, was I wrong. Their customer service leaves a lot to be desired and they refuse to get back to anyone concerning issues or problems. They will be happy to provide you a phone number so YOU can try and resolve problems, but they will not lift a finger to help you. They walk away from problems and instead rely on the customer to take care of it. I had a policy with them for 19 months and will not be renewing it because of the lack of help and service from this agency. Go to another insurance agency that values your business. This agency could care less about your business. There are many insurance companies that value your business. This is NOT one of them. You have been advised.

A guy hit my car changing lanes. He was at fault, given a citation He unfortunately has State Farm as an insurance company. Absolutely useless. All they keep telling me is that they cant get a hold of him, and I have to wait. They give them "4 chances" (a chance every other day) to respond to calls, then they "escalate" the claim, and then my car will be fixed. Well, apparently, the "escalation" is just another set of reps who try to call the guy. THEN, if they dont hear from him after who knows how long, they send certified mail, and THEN if he doesnt respond to that within a certain period of time, they send someone to his home (which i honestly think is just an address, but not where he actually resides) THEN if theres no luck with that, they escalate it, and will go by the POLICE REPORT and my word that he was at fault. I have a special needs child, a disabled husband, and no car. I've paid out of pocket for my car to be towed to my house, and don't have the funds to be shelling out repairs for a 2021 vehicle that someone else ruined by their own negligence. The latest rep i spoke to (going on day 10 dealing with these people and having no answers) used a very sarcastic tone when she mentioned the insurance company I had ( i could picture her rolling her eyes) then proceeded to tell me i should have had better insurance, so that they would pay for the damages that HER CLIENT caused to my vehicle. I had gotten a quote for insurance from state farm, and I am beyond glad that I didn't go with them. I could have just went around hitting cars with mine and avoid phone calls and not have to deal with it.

Cindy and Sue from the Hillsborough, Nj office, are the best ever. They followup immediately, and are so helpful. I have been with State Farm, and changed agesnt to Cindy, and the best thing I ever did. With the last storm, I cannot tell you how helpful they have been.

Was hit by a car when the other party ran a red light. They were insured by State Farm. The police report clearly stated what happened. I had also a witness who agreed the lady ran the red light. Yet it took WEEKS to even get an update. Nobody at State Farm could help me or answer any questions about anything at any point in the process. Should have been no surprise that they decided to not accept liability. Scumbag company.

Good luck if you have an accident, even if it's not your fault. You will have to do all the work, calling the other person's insurance, going online, filling out forms, sending in pictures and the police report, trying to get a rental car. All with no help from State Farm. But, at least you're keeping Do-Nothing-Brad and his angry secretary employed in Chapin, SC.

I have faithfully paid my auto and home premiums for over 35 years, but when it comes time for a claim, NOT A GOOD NEIGHBOR!

I thier client reported a major crime them my fiduciary, refuses to report it.
They turn a blind eye to fraud, which mean they support it.
The criminals who committed the crime continue free to defrauded others.

Shame.on you state farm, your support fraud and aid and abet criminals. Turn your back on a loyal customer of ten plus years.

Definitely not a good neighbor.

My 30 day old car car was stolen and State Farm refused to cover repairs. They approved the installation of defective 'reconditioned rims' and would not approve the same repairs identified by three different repair facilities. Car is diagnosed as 'Unsafe to drive' and State Farm has refused to fix it or pay me for the totaled car. When I asked for them to approve another review and diagnostics of identified damage, they said 'we don't do that. That is how people commit fraud." Stay away

Claim adjuster Jeffrey Scwhartz refuses to call me. Have left several messages. Sends me requests for documents and then claims the documents are not correct... even though the documents came straight from the bank!

My husband and I got into a car accident in July 2020, was not back into my home state yet. Car got hit, shoved off a bank and flipped multiple times. I thank God for his hands being put around me and my husband but state farm was there and on it, they had everything ready for me when I got out of the hospital and the next day for the rental car they didn't hesitate or wait for the other guys insurance. They made me feel like we were what they first concern was. I highly recommend State farm.

This was a while back but I have a friend who recently had problems. Because of State Farm my insurance went up so high that I couldn't afford it, after of course they dropped me after one accident. Then called me to tell me that I would be culpable for a portion of what the woman was owed. They didn't fight for me at all. I hired a lawyer independently, told them that the woman had a walker in her car. I only got the ticket because I yelled at the cop for not listening to me. My car was completely sideswiped, the evidence that I was already on the road when this woman hit me was so frustratingly obvious. I won my case, the woman only got her liability covered. It was discovered that she had tons of preexisting conditions. State Farm did nothing for me, aside from take my monthly payments, and screw me when I really needed them. I've had tons of insurance companies since, all better than them.

My son was a passenger in a car in Charlotte, NC. He was shot 2 times by a Road Rage driver. He is lucky to be alive. StateFarm did not require the driver, who is their customer, who had full coverage on the car, to even have his car (full of blood, interior bullet damage, bullet hole in the door) to be inspected by police. The driver didn't even return the calls to the police or the detective. StateFarm should have required that due to the type of accident this was.
Their negligence, aloud the shooter to get away with this. They did not cover any of my sons medical expenses, loss wages, NOTHING!