website thubmnail of State Farm
How would you rate State Farm?
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Florida
1 review
1 helpful vote
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Claims department
September 8, 2022

Lie and cheat to get a claim, they tried to give us at fault to someone who hit us with no license no insurance no registration also tried to get us to admit we hit him when he hit us and has evidence of side swilling someone else this was insurance fraud and I want justice for what happen.

Date of experience: September 8, 2022
South Carolina
1 review
6 helpful votes
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My son was a passenger in a car in Charlotte, NC. He was shot 2 times by a Road Rage driver. He is lucky to be alive. StateFarm did not require the driver, who is their customer, who had full coverage on the car, to even have his car (full of blood, interior bullet damage, bullet hole in the door) to be inspected by police. The driver didn't even return the calls to the police or the detective. StateFarm should have required that due to the type of accident this was.
Their negligence, aloud the shooter to get away with this. They did not cover any of my sons medical expenses, loss wages, NOTHING!

Date of experience: January 26, 2021
California
2 reviews
10 helpful votes
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My wife and I live in town for 24 years we had been using a no name insurance company for twenty years with no problem. Our goal was to get a known name insurance company, unfortunately we picked the wrong one State Farm. Everything was fine till I had an accident they ended up totaling my car and when charged me increasing over the next year and a half Allstate saved me over 100.00 use them State Farm sucks

Date of experience: December 24, 2019
New York
1 review
1 helpful vote
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I don't think your advertising staff realizes the ad which features two people and the guy who says he will Never get married, never have children, never live in the suburbs, never own a minivan - and for all these "nevers' he does exactly what he said he'd never do. Following his track record, the last never is "never let you go" where he is sitting with his wife and two daughters on a couch; well since all his prior "nevers" to which he swore he would never do - he did each and every one! So what is that telling you about his last "never" to "never let you go"? Follow the pattern and you can assume he will in fact "let them go" eventually. Think about it advertising geniuses...

Date of experience: June 13, 2015
Minnesota
1 review
14 helpful votes
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Had State Farm For around 40 I believe it was my first claim I turned in I was treated terrible. I turned them into the Attorney Generals office etc. That just made them mad. I had to Go on high blood pressure meds. What I have read about them Delay deny and defend its true. I really was happy with State Farm till I put in a claim.

Date of experience: March 1, 2020
Florida
1 review
0 helpful votes
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Claims Department
January 12, 2023

6:30 AM on 11/27/22 my daughter was in an accident where she saw the other car driving erratically and increasing speed on a dead end road, so she pulled aside and stopped her car. The other car continued almost as if aiming for her car. The other driver admitted to staying out all night and falling asleep at the wheel so clearly admitted fault.
My daughter hit her face on the dash and will now have a permanent scar on her face. Horrible!
Unfortunately, she has the same insurance "State Farm" so State Farm is running all my daughters claim thru my insurance. This is wrong. Deductible out of pocket? They are clearly low balling the car as well even after I've submitted 100 receipts of car parts we added to the car when we rebuilt the engine to enhance the value as a high-performance engine.
So now she's out her car and permanent scar, and they want to low ball me and short me by 5K on the car.
I'm really at my wits end with the fact that they are running the claim $#*! backwards.

Date of experience: January 12, 2023
California
11 reviews
30 helpful votes
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What a crappy company
August 20, 2022

What a crappy company. I've been with State Farm for 3 years and my driving record is clean, my car is getting older and I've no tickets.

Yet this company has the audacity to raise my insurance by $26 a year. Surely the older the car gets and the cleaner your record wouldn't you have thought that one's insurance would be less. Am I missing the point here?

Date of experience: August 20, 2022
New York
4 reviews
7 helpful votes
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After a devastating barn fire which spread to my home... State Farm has been better than "a good neighbor"! My adjuster, Jennifer, is stellar in understanding my loss and works majic getting things going. Always answers my calls expediently, very knowledgeable and explains things in general terms. Couldnt be happier despite it all.

Date of experience: May 20, 2018
Pennsylvania
1 review
1 helpful vote
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So a month ago my son was driving home in the dark and ran over someone's muffler that was laying in the middle of the road and punctured a hose. We towed it to a garage filed a claim and Statefarm had it towed to one of their facilities to have it looked at or so we thought.
The tow truck driver they hired caused significant damage ripping the bumper off and so they wanted to total the car when they caused most of the damage.
Well then they said we could have it looked at by anyone we wanted and get an estimate from them so they towed it and this time the tow truck punctured his door.
Now we find out my son only caused 1,100 worth of damage and the 2 different tow trucks caused between 7 -8 thousand dollars worth of damage. They're getting a third estimate and won't give us a rental. We've gotten told sorry this shouldn't of happened but that doesn't help anyone.

Date of experience: July 10, 2023
Florida
1 review
2 helpful votes
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No empathy
April 10, 2023

My family was canceled by State Farm. We had a few accidents. Two at fault and one not at fault. At the time my stepdaughter had her accident, she didn't reside with us. I've had State Farm since my first car in 1985. My wife had them for 24 years. We had a bit of bad luck, and the underwriters canceled us. Years of a clean record and on time payments only to be put out like trash. I guess longevity doesn't mean anything with this insurance company, nor empathy. I can understand if I hit them up with a claim every year. One would think they'd see if there's a pattern to accidents claimed over a period of time. Not a small time frame compared to the number of years a person has been good with them. They don't balance out. What a shame.

Date of experience: April 10, 2023
Pennsylvania
1 review
2 helpful votes
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Horrible
April 7, 2023

I HATE giving a star at all... they can't even explain their bill‍ Rude, got hung up on 3 times, they have no care for customer service or support. How they going to send my info to penndot stating I had no insurance but try to bill me for the same month! WTF

Date of experience: April 7, 2023
Pennsylvania
1 review
2 helpful votes
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They call they leave a number and you call and leave your number multiple times and get no replies you call you agent he says he will get to the bottom of it and still no answers your home owners policy is worthless, after a month still no calls Alexis claims adjuster must get paid for doing nothing if another month goes by I will pot her whole name on.

Date of experience: July 17, 2023
Michigan
1 review
2 helpful votes
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I stuck with State Farm and State Farm - Brian G. Youmans Insurance Agency Inc. for 25 years. I asked him multiple times to go to bat for me. He refused, over and over. I have been fighting with them for over a year. Now, I have to pay 7 thousand dollars to fix my hail damaged roof. This is a legitimate claim. State Farm makes it impossible to speak to someone that can make a decision. They will not call you back. Don't make the same mistake I did, leave State Farm NOW! State Farm wants me and the contractors to ignore multiple MN codes.

See photos for what statefarm thinks is a color match

Date of experience: October 3, 2022
Georgia
2 reviews
6 helpful votes
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Claims are nightmare
November 22, 2020

I have had three claim from 1980-2020 first had to do repair on my own them had to hire lawyer to get them to pay. Second claim hired a structural engineer to make them pay. Third car damaged when parked at grocery store claims were not helpful in helping the made me pay high deductable even the body shop commented it was too high in price of deductable said it was an accident. Would not classify as uninsured motorist as it would be half the amount of my deductable. State farm has low rates but if you have a claim they want to pay the least possible to the client. It's there business plan. Don't be lured in by low rates. You will have to fight them to pay your claim.

Date of experience: November 22, 2020
Wisconsin
1 review
2 helpful votes
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My experience
January 27, 2021

This was a while back but I have a friend who recently had problems. Because of State Farm my insurance went up so high that I couldn't afford it, after of course they dropped me after one accident. Then called me to tell me that I would be culpable for a portion of what the woman was owed. They didn't fight for me at all. I hired a lawyer independently, told them that the woman had a walker in her car. I only got the ticket because I yelled at the cop for not listening to me. My car was completely sideswiped, the evidence that I was already on the road when this woman hit me was so frustratingly obvious. I won my case, the woman only got her liability covered. It was discovered that she had tons of preexisting conditions. State Farm did nothing for me, aside from take my monthly payments, and screw me when I really needed them. I've had tons of insurance companies since, all better than them.

Date of experience: January 27, 2021
Virginia
1 review
10 helpful votes
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I waited from 7:30pm to approximately 3:30am for a tow. This is the second time this occurred. I am in the process of cancelling my insurance. During these difficult times we must continue to hold people accountable for their actions as well as the representative of their company. I will not continue to pay for a service at a company where I don't feel respected.

Date of experience: August 19, 2020
Michigan
2 reviews
4 helpful votes
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They added something to my account and will not tell me what it is. Very uneithical practices. The agent is an a... Customer service did nothing but waste my time and can not figure out why my rate is over what it was the previous months.
Fraud

Date of experience: March 10, 2023
Arizona
1 review
3 helpful votes
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Very crappy insurance, not helpful and would say you are not paying enough here and there. When theres trouble they would always look for excuse, oh no you are not under this or that... Not very helpful neighborhood

Date of experience: August 3, 2023
New Jersey
1 review
1 helpful vote
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Best Agents Ever!
October 15, 2021

Cindy and Sue from the Hillsborough, Nj office, are the best ever. They followup immediately, and are so helpful. I have been with State Farm, and changed agesnt to Cindy, and the best thing I ever did. With the last storm, I cannot tell you how helpful they have been.

Date of experience: October 14, 2021
Nevada
1 review
2 helpful votes
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I've been with State Farm for more than 6 six years. I have 6 rental properties, all under Statefarm. My mom, my brothers, my relatives, all bought home and business with State Farm. Everything was fine until one of my rental properties had issues, I filed a claim with State Farm. Not only it took forever for them to approve, they also tried to find all excuses not to pay you the loss of rent. I filed the claim in Feb, and until now which is more than 8 months. My rental property is still under repair. They refused to pay the loss of rent during this time. After this incident, I lost faith in State Farm. I tried to appeal with them and waiting for their response. I recommend that no one should purchase home insurance with State Farm and go thru the same things that I have suffering. This is the guy who is repsonsible for my claim below:

Randy Boyum
Claim Specialist
State Farm Fire and Casualty

Date of experience: October 10, 2019

Overview

State Farm has a rating of 1.2 stars from 166 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with State Farm most frequently mention insurance company, customer service and good neighbor. State Farm ranks 109th among Home Insurance sites.

service
77
value
73
shipping
2
returns
2
quality
74
+67