ROBERT P.

Order Details:
Order #: *******461
False/Incorrect description on a listing purchased. No response from Wayfair.
Hello;
Bought a chair from Wayfair as a xmas present for my son. Chair was advertised with adjustable arms and a vibration feature.
The chair that came in did not have any of these features. It is a good quality chair, but I paid more for this because of the advertised features that were not present.
Contacted Wayfair and they told me they have to research this.

I tried to return this chair with no response from Wayfair. Finally I get a response that they have revised their listing on their website, but still no answer on the incorrect product they provided. This has been over 2 weeks now and despite numerous emails and "chats" with them, I still have a chair that I did not order due to the incorrect/false advertising on their part.
Beware of the listings on Wayfair. This is the 2nd time I have dealt with them and had problems due to incorrect/false information provided in the item description.

At this point there is nothing I can do. The chair I have is NOT what I ordered and they stopped responding to me concerning a return of this incorrect product.

Stay away from this company. If something goes wrong, they are nowhere to be found and will ghost you.

Stay away from this agency and State Farm. They are useless in all matters. They are especially useless when it comes to problems and issues. If you have a "Payment plan", they will charge you a different amount each month with no explanations whatsoever. When asked for an explanation as to WHY each month's payment number is different, they don't provide an answer other than they will look into it. They never do and they never get back to you. This agency and State Farm has now caused me to lose 10 days of work, and has forced my son to miss 10 days of school because of their incompetence. They have no clue what they are doing, and they will cause you many hours of problems. I thought going with a local agency after 31 years with Liberty Mutual would be a good thing. Boy, was I wrong. Their customer service leaves a lot to be desired and they refuse to get back to anyone concerning issues or problems. They will be happy to provide you a phone number so YOU can try and resolve problems, but they will not lift a finger to help you. They walk away from problems and instead rely on the customer to take care of it. I had a policy with them for 19 months and will not be renewing it because of the lack of help and service from this agency. Go to another insurance agency that values your business. This agency could care less about your business. There are many insurance companies that value your business. This is NOT one of them. You have been advised.