Starbucks

Hi i am shreeram subramanyam and i am writing to compliment your staff member Yan Tengkusharulafian
As he paid for my drink when my card tapped invalid. Even when i told him when it was okay he insisted that i take it. Please do promote him as he is one of the kindest persons i have ever met. I am really pleased and i hope that he will get a promotion. Thank You

Ordered a carmel frappie with extra whip in the drive thru of Starbucks 6649 W Peoria Ave, Glendale, AZ ******* and No greeting... no have a good day and to add insult to injury they made my order wrong. When I drove up and she handed me the drink there was no whip cream. I politely asked if I could get some added to which the lady replied "Sure but please ask for it next time..." Uhhhhh! I did! But, I didnt say that, I just said please madam and when she handed it back she had an attitude and gave me a stank face. I just said... Good day Ma'am and sipped my drink and it was watery... at this point I just drove off. Not happy to say the least, this Starbucks will never get my money again.

Went to S River Rd, Bedford, NH store. In line for 26 min. At order stand at 3:32PM to be told they close@ 3:30 and wouldn't fill any more orders! Why didn't an employee come end the line instead of allowing us all to remain trapped in a line we couldn't leave once refused service?!? Car in front of me was last served. When I asked to speak w/Mgr@ window, employee shrugged shoulders, locked window & left. Howard Schultz claims to be turning Starbucks around... If this is how they treat loyal customers & rewards members, he should just shut it down now! Dunks doesn't have these lines, policies or prices-AND they're ALL still open! I'll take my business where it's TRULY valued & appreciated! Wish I could rate -5 stars!

I know times are hard and restaurants don't fill up drinks and sizes have changed, bur this was really noticeable.

Just ordered a medium latte from London Victoria station branchbof Starbucks.

Got the drink and I could see and feel that the cup was light and it wasn't a medium.

I asked for a small cup, the batista reluctantly gave it to me. I poured the drink from the medium into the small cup abd it fir perfectly... foam and everything.

I called out the barista and server and he said he'd make me a new one, but wow will think twice before ordering at that branch and if Starbucks, even if it is my only option.

I just love going there. Great employees and place to work and get some online stuff done or meet with friends.
Just wanted to share some nice pictures for a hike while drinking Starbucks

Got some starbucks "peppermint hot cocoa" for Christmas. Even made a cup with milk like the package states. THE WORST CUP OF HOT CHOCOLATE THAT I HAVE EVER TASTED. Thought it might be a bad package, but to my surprise, another pack was just as bad. Threw the hold lot out. Got them as a Christmas gift from local fire house. Sorry, no receipt.

It looks like nobody wanna be there when they looked at you as if you opened the door to ask for a free drink. No diversity was observed in the staff combination as if other ethnicities doesn't know how to make coffee. Recall, coffee was discovered in Ethiopia and I don't believe there is any population in the world who enjoy coffee cerimoniously. Anyways, I couldn't even swallow the green tea late I ordered since the test was not the same as the other one which I used to order for years, but this one with about $5. I reordered plain coffee and decided to comment about this place of the Starbucks with a terrible experience with a disgusting taste of green tea latte machha. The place and the environment make me to stop going to Starbucks coffee shops anymore.

In January, 2021, I ordered the Egg White Egg Bites, and bit down on two toenails in my food. I immediately contacted the Provo Starbucks, where I bought them, and they apologized and gave me my money back, which was nice, but not enough. I was sick for two days afterward, which makes me wonder what other surprise ingredients were in it, and completely disgusted with Starbucks ever since. I'm really sad. I LOVED the egg white egg bites, and Starbucks has been my go-to cafe for years. After trying to contact Starbucks Corporate to resolve this for the last 11 months, I haven't had any resolution other than a perfunctory soooorrrryyy and a small gift card... for more Starbucks, and no follow up with my case # **************. The toenails in my food felt intentional, and someone needs to at least contact me. After trying to solve this privately, to no avail, I'm letting the public know. This problem needs to be fixed! Be warned. Your food at Starbucks may have more ingredients than you think.

I am not sure why consumers continue to support Starbucks versus the small local coffee shops. The organization does a very poor job of training their people. One Starbucks gives you one version of your coffee choice, and another will be a completely different experience. My daughter worked for them, and stated that their training is just poor, as they throw new folks into rotation based on the amount of volume experienced... Consistency is probably 50%, which for a food franchise is just horrible... STOP SUPPORTING A BRAND THAT DOES NOT CARE ABOUT EMPLOYEE AND CUSTOMER EXPEREINCE

Here's the skinny (gotta love a coffee joke this early in the morning) on Starbucks.com
I'm a Washington girl, love my iced coffee so sugary that it no longer resembles or tastes like coffee.
We use gold cards at Starbucks but reload them online through starbucks.com The process is super simple and user friendly (that's always a plus when hopped up on a $5.93 coffee). There is one thing that I DON'T like about the card site and that's the hunt and pluck method one must use in order to find the option to transfer from one card on your account to another card on your account (reload my gold card and transfer funds to my midget's green card). Once you find it, it's super easy and takes all of 10 seconds, BUT it takes a few minutes to find it.
The online customer support when you have an issue in store if usually quick and very helpful and understanding. I've had to utalize them a couple of times and each resolution was more than acceptable.
Overall, great customer service, informational website without too many bells and whistles, functional, and quick.

When attempting to login in to my Starbucks account, I received a response that my password was not recognized. I had the option of resetting it which I did three times receiving acknowledgements that the resets were successful. However, when attempting to use one of the reset passwords, I received the same error message. I chatted with a customer service rep with Starbucks who advised me to reset my password. When that did not work, I was advised to change my browser then call customer service. I spoke with customer service who suggested that I reset my password which also failed. The rep indicated that someone would be sending me an e-mail to help me reset my password and that I should save my receipts when making a future Starbucks purchase because that might help. Unfortunately, I can receive as many Starbucks e-mails as they typically send in a week, but cannot respond or make use of any of their offers other than in person using my Starbucks card which was functional about two months ago.

Honestly, the business itself is pretty great but their customer service number sucks. I had an issue at one of the locations where my discover card said declined on their terminal twice. So then I used a second card (us bank) and that one went through just fine. As soon as I left the drive up lane and reached to discover why my card got declined, they said the transaction was already processed both times using that card. I waited for the 3 pending transactions to complete. Once completed I called up Starbucks and told the girl I got charged 3 times for 1 drink, I explained the situation. She was nice and immediately refunded me 1 charge but not the other. She then had me email my situation along with pictures of proof from both receipt and transaction history from my cards. I waited 2 weeks with NO response. I called the customer service line again and got someone who hardly spoke English. I explained my situation (which she NEVER UNDERSTOOD) and kept saying I already had my refund, but only half of it. How does making 3 different transactions and only getting refunded for one my full refund. Then she kept bringing up a different day transaction that wasn't relevant to this specific day or time. She started being rude to me then hung up.