StacksocialReviews 766

I purchased VPN software thru Stacksocial. Had issues get the download and when I did it interfered with my access to the internet. I uninstalled it from my computer and asked for a refund. After 15 days of back and forth, Stacksocial denied my refund stating the software was purchased "All Sales Final" something I was not aware of at the time of purchase. After making complaint to BBB and my credit card company, I was given a refund..

I bought a download of TigerVPN for a huge discount, after reading several TigerVPN reviews. It looked good in the reviews, but the installation process was very complicated and nearly unintelligible. StackSocial said there was no refund available, but the TigerVPN site said there was a full refund in the trial period. The product was TERRIBLE, everything was SLOW and some web pages wouldn't load at all. TigerVPN's website was just as bad, impossible to navigate, the only visible method of support didn't work at all, no way to contact them that I could find. Don't buy TigerVPN. I don't remember just how I was able to contact Stacksocial, but I DID end up getting refund, so it worked out OK.

Sometimes, the product you buy on line isn't what you expected. "Así es la vida".

I asked for a refund, not sure what to expect, since software subscriptions are typically tricky to cancel when sold through a marketplace. I got myself ready for a sort of comcast-gym-membership-car-insurance-cancellation showdown. All at the same time.

To my surprise, the support team (Zach) quickly answered my request, asked straightforward questions (only once!), checked my grievances, and expedited the whole thing in 3 days. I got my money back, without fees.

So it's good to know that even if s***t happens, you're not pushed around, and arbitration is done in good faith.

Kudos to the support team for such a great customer service!

Stack social had a product for a design bundle that provided a certificate. To keep it short, I bought it thinking I would learn adobe suites and other programs and finish with a certificate in my hand (through e-careers, they're terrible too). Excited I started immediately and soon after learned there is not certificate, which was the core reason for chursaing this particular product, as compared to others. Not to mention they were extremely outdated. Either way I asked for a refund because the product I received was not as advertised. They said no and just pushed me to talk with e-careers, which I had aleady done and so now I'm being pushed around to each company just to get it resolved. Will never be buying from stack social again.

I found that dealing with the support staff at StackSocial to be one of the most straight forward experiences that I have had online. I dealt with Desmond who through his support emails was very understanding of my predicament and quickly moves to solve the problem.

I purchased course-ware by responding to a discount offer from TNW (The Next Web). Being a first-time user of TNW and StackWare, I needed help accessing the delivered product. Contacting Support Hero from the StackWare website resolved my questions overnight with no hassle. All is working smoothly now and the course-ware (Raspberry PI 3 Training Bundle) looks to be well worth the investment.

I don't really reach out to support on websites unless I really have to- for my case I didn't want to especially for the issue I was having, but after contacting support I got a respond within minutes which I wasn't expecting especially after being told support will not reach to you until 1-2 days. Maybe I contacted support on a good day, but I had my issue resolved within an hour which to me is rare. I just want to show my support/love to stacksocial's support and my support hero Desmond :D thank you!