StackryReviews 20,957

Hi Michael! Thank you for your review and for your kind words. I am sorry to hear that you ran into an issue with our pricing. We strive to provide the lowest price possible for our customers. I can see that you shipped a 5 lbs package with us and paid on its dimensional weight of 9 lbs. When dimensional weight exceeds scale weight, the shipping price is calculated using the dimensional weight. This is standard for international shipments. Our customers see the most cost savings using our consolidation and repack services to lower the dimensional weight, with the goal of creating a shipment that is billed by the scale weight. We also offer a calculator so you can gather some shipping price estimates before placing an order: https://www.stackry.com/en/shipping-calculator
Compared to the rest of the industry, our pricing is very competitive, especially since we have no membership fees, no receiving fees, 0% US sales tax, and free storage on every one of your packages for 45 days. Looking ahead to your future orders and shipments with us, my advice would be to utilize the tools and services we offer to help realize more savings on your shipping costs! If you would like to discuss things further, please email us at support@stackry.com. Thank you, and I hope you have a nice day ahead!

سلام عليكم,
نعتذر جدا عن هذا الازعاج الذي اصبك ولكن
ان تكلفة الشحن يتم حسابها بناء على أبعاد ووزن الشحنة, حيثث يتم حساب الوزن الحجمي للشحنة ومن ثم مقارنته مع الوزن الحقيقي ( الوزن الحجمي يتم حسابه من خلال ضرب ابعاد الشحنة مع بعضها ومن ثم تقسيمها على معامل الشحن 166)
ويتم حساب تكلفة الشحن بناء على القيمة الاكبر, لان هذه الطريقة هي التي يتم محاسبتنا بها من قبل شراكائنا في شركات الشحن
اذا احببت الاستمرار معنا يمكننا تقديم خصم مناسب لك, تعبيرا منا حسن نوايانا,
بالنسبة لعميلة التجميع هل من الممكن التوضيح لو سمحت ماهو الشئ المزعج فيها واين واجهت الصعوبة ؟
شكرا لك,

Hello Hesham, thank you for taking some time to leave us a review. I'm sorry to hear of these things as customer service and support is something we pride ourselves in. I do see that you recently spoke with Miles regarding the new charges and fees you're referring to, which he offered an explanation for. Having said this, I would be glad to discuss things further with you to continue offering assistance on this matter, so please email us at support@stackry.com and attention the email to Ryan. Thank you, and have a nice day ahead.

Hi Samuel, thank you for taking some time to leave us a review. I'm sorry to hear about this experience you've had- we pride ourselves on customer service, so it is concerning to hear this. I've reviewed the communication you've had with our team and do see that our prohibited items list was referred to numerous times, as well as the reiteration that it is our company policy that we cannot and will not ship firearm parts or accessories. We do classify these items you were requesting to ship as such, and would absolutely have informed you of this had there been communication prior to placing your order with the retailer. I understand the stance that generally speaking the items themselves may not be restricted from being shipped internationally, however it is our company policy, which yes we do make up ourselves as that is how company policies are manifested, to not ship them, and therefore we must stand by it. Additionally, when items like these have been shipped from our warehouse in the past, we have had carriers return them due to being prohibited or restricted by their standards, which is part of why we have this policy now in place. I appreciate and acknowledge that this is disappointing to you and not what you expected when arranging a shipment with us. Our prohibited items list is our own, and I'm sure if you checked other shippers and forwarders you would find both similarities and differences with regard to what some companies can and will ship, versus others.
To speak to your points regarding losing all your money and not offering a refund I would ask, have you contacted the retailer yet to arrange for the return of the items so you can be refunded accordingly? We cannot offer a refund on products we did not sell, and this is not a claim, so the refund you would be searching for would be coming from the retailer you ordered from, not from us. You certainly do not need to lose all your money on this, and I see we have explained how we can assist with returning the items so that you can receive the reimbursement you desire. Unfortunately we are not able to arrange all of this for you ourselves, but we will absolutely be happy to play our role in the return process to help come to a resolution. Please email us at support@stackry.com, and you can put it to the attention of Ryan, and I will be glad to assist with the return and answer further questions and queries you may have.

Thank you for taking the time to leave us a review, Willson. I see Maya was able to address this with you over email to help offer an explanation. This is a fair observation, as there are many shipments that are billed on the dimensional weight as opposed to the actual weight. Our carriers charge us off of dimensional weight or actual weight, whichever is higher. So with us, the size of your parcel can determine the billable weight of your shipment. We do have processes in place to help lower dimensional weight, such as a repack ($5) or consolidation ($2 per package). This is how our customers save the most money. Unfortunately there are times when the contents of the shipment will only allow for so much reduction in dimensional weight after those process play out, so it is possible for our consolidators to be limited in that regard, too. Compared to our competitors, we also have no membership or receiving fees, free 45 day storage, and 0% US sales tax when you purchase items to be delivered to your locker (because we are in tax-free New Hampshire).
As a note, we also offer a calculator on our website so you can see the shipping price before placing an order: https://www.stackry.com/en/shipping-calculator. Many of our customers find this to be a useful tool, you will want to be sure you populate each field appropriately though to receive the most accurate quotes!
Hopefully this has helped to shed some light on this. I do understand each shipment is unique to itself though, so if you have further questions regarding this please email us at support@stackry.com, and attention your email to Ryan. I would be happy to offer any clarification I can!

Thank you for taking some time to leave us a review, Celeb. I'm sorry to hear about this happening with your shipment and that you're displeased with our services and pricing. I looked into the matter, and while we stand by our shipping prices being competitive within the industry, you have every right to be upset with the $5 repacking fee you were charged. I say this because I see the repack resulted in no difference in the size of box needed to ship your items to you, thus no change in the carrier costs. We have procedures in place so that when this type of situation occurs the repacking fee is not billed to the customer, however I can see those steps were not taken with regard to your shipment. I've escalated this with the proper department in the warehouse so it is addressed, and submitted an incident report so it can be handled accordingly. The $5 paid towards the repack has also been refunded to you to account for this error, which you should see on your side within 5-7 days, possibly sooner.
To address your point on buying and shipping your items from an individual on eBay, yes, the shipping fees paid to a seller or retailer will always be cheaper than the shipping fees we charge. Merchants are able to offer low shipping rates because they are making a profit from the item, whereas we make our profit on providing shipping services as we are not selling the items ourselves. I see you have not contacted our customer support team here regarding this issue, outside of this review- we are happy to receive inquiries like this via chat or email, or by phone, to discuss and help explain things a little further, to help you feel more confident in our services and have peace of mind. Hopefully in the future we can gain your trust and business back. If you would like to discuss this in more detail, I would love to revisit the shipment you were unsatisfied with. Please don't hesitate to email us at support@stackry.com and attention your email to Ryan. Have a lovely weekend ahead!