SSENSE

I ordered 2 items but received only 1. I sent 96 million emails- no one bothers to reply so everyday I'd do live chat abs they'd give basic information say they'll investigate. A month later they say the shipping team sent it and end of complaint. Now I'm out of pocket of £137 and they don't care. Disgusting communication and assistance. I wish I never took the risk.

UK PEOPLE: please be careful!

I'm so upset that having to chase up all the time and getting zero help.

They happy and busy taking orders but when it comes to helping people with order issues they delay responding. Scammers and fraudulent behaviour by a site that yes has followed and reputation etc. But also scammers! Oh I'm so upset I don't know if can do anything...

To the people who have been complimentary on here I really hope you've told the truth

I ordered a purse over two weeks ago and it still has not been shipped. They billed my credit card day one. The website stated orders shipped in 1-2 days. False. Their customer service is non existent. Impossible to get a real person. Emails with generic answers but no acknowledgment. I asked to cancel my order and no reply. Stay away

Placed an order with express delivery. It's akreadynine days since they haven't even sent the product. I contacted them through emails and online support and the same useless answers like "we will inform you where is the parcel, when our team informed us".
Asked for a refund at least for express shipping, which does not exist in fact, still no answer.
Very unpleasant experience with this store!
You have to hunt and beg for the goods you paid for

I have multiple orders with them. 1 is three weeks old, my emails go unanswered by humans. I continually get sent through a system of automated bull$#*!. First experience with them and not good so far. Tomorrow I'm going to try to call. See what happens

Purchased a Thom Browne tie which came with defects. Contacted customer support who in turn replied with a 10% discount as a courtesy.

Told them that their offer was a bad joke, to which they said I should take that 10% to use at a tailor to fix the tie.

Are you for real? How do you guys have any business in this day and age? Mr. Porter, END, every other online retailer in this space has CS far superior to yours.

Get it together SSENSE. Or don't, I'm staying the hell away in the future.

Do not order from SSENSE if you plan on making a return. I have bought many things from this site never having an issue until there was an item that didn't fit me. They claimed that my package got lost and was never received by the warehouse even though I provide via my tracking number it did. After over a month of fighting with them for my refund they finally did. I've read some other reviews that talked about the same issue. Order but be cautious when it comes to returning an expensive item they will claim it's lost.

My order was delay for almost 2 weeks. I called the customer service line as they were very knowledgeable, supportive by providing me the reasons and advised when I should be getting an email that my item being shipped. They also offered 10% discount for inconvenience. Thank you!

After paying extra for priority shipping, I waited an entire month for another update. I had emailed about my order and about a week later they finally responded. They gave me 10% off my next purchase and said they are too busy to get orders out on time. I got an email a few days later saying my items were cancelled to "speed up the order process". Wtf does that even mean! Don't buy from this place, save your money and time- just go somewhere else.

This used to be my go-to site for designer clothes. I spend anywhere from $10-20k a year on their site, and have for the past 6-7 years. Their customer service was always immediately reachable, shipping fast, returns easy.

Fast forward to Spring 2022 to present. There is now NO customer service at all. They've done away with a telephone number to contact them, as well as live chat. If you email, it takes 2 weeks to get a reply. Shipping now takes FOUR WEEKS at minimum. I placed an order 32 days ago and it has still not shipped. What happened to this site? Shame.

Ordered an item on a Monday for express delivery (2 days as stated on the website)... come wednesday after two days of hassle verifying my credit card details (which are identical to my shipping details)... the order was cancelled without me being asked. Now I'm expected to order again but only using a different payment method (I don't know about you but I only have one credit card) then wait 3-4 days for payment verification (which I have to do by confirming a small initial amount charged I must verify with my bank), "0-2" days for processing, followed by "2-4" days for shipping...

I've ordered from Ssense many times before but I never will again. Pathetic customer service for a company selling $1,000 t-shirts.

Placed an order with them. Delivery time got delayed by over a week even though they advertised two day shipping. I told them I would be out of country so please cancel my order. Instead they shipped it after that conversation. Lo and behold, when I got back there was no package for me. Reached out to their customer service, which was beyond terrible. They had no notes to the file from our previous conversation, and each new rep would need to be explained the situation all over again. They claimed to escalate my request for refund, but of course denied it via email.

Not sure what's happened to this company, they used to be great but things have changed drastically in the last few months. Placed an order Dec 13. Order contained Christmas gifts. It's 2 days AFTER Christmas and my order hasn't even shipped yet. Multiple emails to customer service have been completely fruitless. Each time a different customer service clerk answers your email with a pre-set, standardized respond that bares no relevant information and no projected ship date. And none of these agents actually work for Ssense, it's obviously an outsourced service that barely understands what Ssense actually is. This is the 3rd time in the last few months that orders take forever to ship, on one occasion my order actually was cancelled by Ssense two weeks after I placed it. Completely unacceptable and very frustrating!

First company without giving the choice charged stiff fee for 2-3 days express delivery. After a week I reached to customer services with no avail. Another week passed buy and no news. I wrote again. No answer. Only after I filed complaint to my credit card, I got an email that the item was not available. Return will be issued in 3-5 day. So here is the result - no item, waste of time and energy. No more shopping at the site!

First of all, they advertise like the are a European or Uk business.
Then I had to pay £33 to return to Canada!
5-7 days for a refund? Numerous emails ignored or fobbed off. NOw nearly 3 weeks later and nothing.
AVOID