SSENSE

I had lots of doubts before ordering a speaker from them due to the bad reviews that they got recently.
Once after ordering the product i followed up with them everyday with the same query about my order status. Everytime they replied politely.Finally my order got shipped internationally and reached my country from canada to one of the asian country almost on estimated delivery time.
SSENSE is authentic and Not fake.
Not every customer who have received their products will post as good positive feedback like i do.
But every customer who faced issue will post a negative feedback.
So once you read a feedback please keep in mind only you are going through only feedbacks of people who have faced issues.
Not everyone will write a positive feedback like i do.

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Like the title reads, the long sleeve Helmut Lang white shirt looked like it was bought 4 years ago and was in my closet until now and it looks old and a bit yellow on the seems. Maybe it really is old? I honestly don't know what this SSENSE business is but it seems like it's a secondary sale market so don't expect perfection. I did return a pair of sneakers that didn't fit because the site gave wrong info about the sizing and the return process was fair and simple.

I ordered earbuds from SSENSE online. SAMSUNG ear buds ( the unique bean shape in black color - actually a great product!) delivered to me as an used, open box (cut seal tapes on the official Samsung package box) which is obviously a returned item with previous customer's finger print smudges on the charging case and other unpleasant elements of minor scratch etc. on the inside and outside the product. Packaged in a rudimentary plastic bag with some code/sku/numbers on it.

But I am now getting a good customer service feed back and resolution after my complain. SSENSE is putting a sincere effort to rectify the issues for future improvements. I am sure that my experience, though unpleasant, was an isolated incident and most customers are happy with SSENSE service.

Truly disgusting customer service, the brands they currently carry will not allow them to sell their products for much longer with these services standards.

Don't trust the pricing, check the price on the brands website, you may we'll find a better deal.
Pray you don't have to deal with customer service as they are rude and offensive.
Keep track of any cards you have saved with them they may take money not linked to your order then not even apologize when challenged about it.
You'll pay for shipping and returns even when item arrives used or damaged

Avoid them and shop elsewhere

Zero. That's the number of items I have received from my order after a month. To top it off, I get an e mail saying one of the items in my order is not in stock…. Why was it "available" on the website then? Very disappointed with this very disorganized company. Will not be purchasing from here again. Shop far fetch instead, much more reliable

Ssense is fine until they mess up your order and your package is lost while you're left dealing with hours of customer service calls and emails with them and the postal service.

All the while they'll hold your money hostage and ask you not to dispute the charge because the item's 'might' arrive. If you express concerns that what you ordered will be out of stock by the time their investigation wraps up, they'l tell you to buy the items again. And when you do, they'll mess that order up and it will wind up in the limbo of customs.

So exactly 1 month from your original order that they failed to put an accurate address on, you'll have no items, they'll have your money, and nothing more. No accountability on their end. No good faith to their customers, not even a little 5 dollar coupon for your troubles. For the stress and nightmarish retail experience they've just put you through.

Ssense does not care about its customers. It honestly feels like they might even hate them.

If you are outside Canada beware
They charged taxes on my order then after delivery I received another bill from fed ex for taxes. When you look at the customs slip they filled out for border patrol they did not include the taxes (over $170) they already charged me so thus the additional taxation from fed ex. I should have never ordered from this company and should have just purchased from a US based store as it did not end of being "cheaper" although when you purchase you think it is.

I purchased an Essentials Fear of God crew neck. After the first cold water wash (no dryer) the lettering fell off. I contacted customer service, it took a week to get a human. Since the the tags were off the sweater (who keeps tags on when you wear and wash something?) and the sweater was washed, they will not give a refund or replacement. They offered me a 10% discount on a future purchase. I will not purchase here again, I'm out $130 for the sweater which was a xmas gift for my son. Horrible company, horrible customer service. BUYER BEWARE! Wish I could have given zero stars. So disappointed in this company.

Package came broken and they refused to do anything about it, and i've ordered from them twice and both times were tiny items shipped in a huge box. Huge waste of a cardboard and plastic definitely not eco friendly and on top of that they take like a week or more to process orders.

Terrible please do not buy from here!

I recently purchased a pair of boots for over 500 pounds and realised I had ordered the wrong size. I tried to contact the company to change the size or cancel the order straight away. I tired calling by phone, live chat, email and was unable to get this rectified until the item was dispatched. Not one person got back to me until over 4 days later and then I was informed by email that it was too late and they had been dispatched. Now I have to pay to return the item from the uk to Canada and I have no confidence in the company. This is the first time I have purchased anything on SSENSE and it will be the last. There is something very shady with this company and it makes me uncomfortable paying for expensive designer items from a company that is unable to provide simple customer service. Please be very careful and do not buy from here as I have learned the hard way.

Good luck getting your order. Out of 5 orders I placed with Ssense since July 2022 only one was processed on time. The rest took 6 to 12 days to get shipped. Their policy has never been updated (3 day processing time is absolutely misleading) and the only information ever available is generic responses from the customer service team or chat bot. I have been a customer since 2017 but considering not returning, as clearly Ssense does not value its customers.