SSENSE

After paying extra for priority shipping, I waited an entire month for another update. I had emailed about my order and about a week later they finally responded. They gave me 10% off my next purchase and said they are too busy to get orders out on time. I got an email a few days later saying my items were cancelled to "speed up the order process". Wtf does that even mean! Don't buy from this place, save your money and time- just go somewhere else.

Ordered an item on a Monday for express delivery (2 days as stated on the website)... come wednesday after two days of hassle verifying my credit card details (which are identical to my shipping details)... the order was cancelled without me being asked. Now I'm expected to order again but only using a different payment method (I don't know about you but I only have one credit card) then wait 3-4 days for payment verification (which I have to do by confirming a small initial amount charged I must verify with my bank), "0-2" days for processing, followed by "2-4" days for shipping...

I've ordered from Ssense many times before but I never will again. Pathetic customer service for a company selling $1,000 t-shirts.

Placed an order with them. Delivery time got delayed by over a week even though they advertised two day shipping. I told them I would be out of country so please cancel my order. Instead they shipped it after that conversation. Lo and behold, when I got back there was no package for me. Reached out to their customer service, which was beyond terrible. They had no notes to the file from our previous conversation, and each new rep would need to be explained the situation all over again. They claimed to escalate my request for refund, but of course denied it via email.

Not sure what's happened to this company, they used to be great but things have changed drastically in the last few months. Placed an order Dec 13. Order contained Christmas gifts. It's 2 days AFTER Christmas and my order hasn't even shipped yet. Multiple emails to customer service have been completely fruitless. Each time a different customer service clerk answers your email with a pre-set, standardized respond that bares no relevant information and no projected ship date. And none of these agents actually work for Ssense, it's obviously an outsourced service that barely understands what Ssense actually is. This is the 3rd time in the last few months that orders take forever to ship, on one occasion my order actually was cancelled by Ssense two weeks after I placed it. Completely unacceptable and very frustrating!

First company without giving the choice charged stiff fee for 2-3 days express delivery. After a week I reached to customer services with no avail. Another week passed buy and no news. I wrote again. No answer. Only after I filed complaint to my credit card, I got an email that the item was not available. Return will be issued in 3-5 day. So here is the result - no item, waste of time and energy. No more shopping at the site!

First of all, they advertise like the are a European or Uk business.
Then I had to pay £33 to return to Canada!
5-7 days for a refund? Numerous emails ignored or fobbed off. NOw nearly 3 weeks later and nothing.
AVOID

Very bad customers service, wanted to place order and it's showing something went wrong please try again later. Keeps getting same messages all the time. Contacting customer service numerous times and they were mostly unhelpful. Very annoying people with no way of helping customers. It's better to take your business elsewhere.

Purchased a bathrobe for over $180.00 USD and it arrives falling apart. Requested replacement or refund. They spun me over and over with their "customer care" via email for weeks. Sent receipt, sent 8 photos, (one below you will see pulls like this all over the robe), answered queries ie., no one wore it or washed it this is straight out of the box.
They practiced immoral and unethical ways with me and have essentially committed false advertising and fraud and thievery. Rotten people. Lousy product. Big rip off.

They closed their phone lines and emails are not being responded to! Their chat service is a joke! I waited 40 minutes in que and I got disconnected when there were 5 people ahead of me!
They have a 30 day return policy but my account indicates the item I bought three weeks ago is no longer eligible for a return!

Placed an order for multiple shoes, almost the entire order was cancelled due to stock issues, fine. The two shoes that did arrive literally had holes in the outside box and each shoe box. I emailed about this with photos. They then email me back asking for way more photos, serial numbers and all kinds of stuff AFTER I already provided everything. They tried to fix this by giving me a 15% off coupon. I used the coupon and they cancelled two shoes from that order. No apology email, no trying to fix it. Nothing. I will never order from here again. They can't get their act together and don't even try. Screw them.

I'm enjoying my purchasing experience on SSENSE. I am very happy with the selection of brands and styles available as it reflects my style. Will definitely be one of my favourite destination to online shop!

Ordered on December 14th in plenty of time for Christmas. An extremely small bag for 394.00 for my daughter. Received order confirmation. But then NOTHING. Nothing saying we can't ship. We are behind. Sorry for delay. No tracking. NOTHING. When I reach out they give canned replies. Order FINALLY showed up After the new year. They still have nothing to say except - basically- sorry it is late but glad it arrived. WHAT? What a joke! What a scam. I NEVER leave bad reviews, but this is too much. Oh, when I did get tracking after many complaints it was a false shipping number. And when I questioned it they said nothing. I cannot believe how they lie and do not care after taking $$$ from people. Disappointed and will never order again and I will spread the word!

Purchase made Dec 23rd- Robot answers all questions cannot speak to someone. Paid $650 for shoes and DHL number does not come up with any details. Do Not purchase from this website it needs to be reported and shut down.

The shipping is not as promised 3 days, they use Canada post 3 days (not even business days according to their description) However, it took a whole week time to be delivered. And when I called them to return the order, they refused my request and got denied. Worst customer service ever! So do not buy anything from them, just get the luxury items from italian e-commerce retailers, Farfetch, luisaviaroma, they offer much better customer service, provide faster shipping with no extra duties fee occurred as promised.