3 weeks after making a purchase, charging my card (accepting my payment), they reach out and tell me the price went up on the cables I paid for. Doubled in price from $89.99 to $179.98 and they are demanding I pay the difference after they accepted payment for the cables.
The battery tray was advertised as an exact reproduction tray. It is not. What was delivered was not what was pictured. Mounting holes do not line up to the radiator shroud and the tray area that would hold down the battery hits high on the inner wheel well and will not mount to it.
We’re sorry to hear the battery tray didn’t meet your expectations. Our listings are based on information and images provided by our suppliers, and we apologize if it was misrepresented. Don't hesitate to contact our team so we can help set up a return and make this right.
Item as described. Perfect fit, roof sill channels, great quality too. Excellent packaging well protected. Thank you
I was able to find the part I needed for my 73 Nova easily, the delivery was quick and I'm satisfied with the product!
Parts that were ordered were spot on as advertised, thanks for being there, quality parts are becoming scarce in the world of junk parts being advertised.
The bumpers arrived on time and in perfect condition. They appear to be equal to the OEM bumpers that were on the car.
Fast delivery, beautiful beauty rims. They shine like mirrors. I needed these more than I realized.! °!
Always excellent service. I need something fast SS396 gets it out! And probably have anything you may need for a Chevelle.
I ordered key locks for my 1974 Camaro. There are two versions of keys, long and short shaft cylinders. I needed short shaft cylinders which I thought I found at SS396. The picture matched short shaft cylinders, however, I called and spoke to a representative to verify since the description on the website did not indicate. The representative advised they were short shaft cylinders. I purchased them and when they arrived they were long shaft cylinders which is not what I was advised. I called to inquire about returning which they did provide an RMA #, but I was told I needed pay for shipping. I had to pay $25 to return a product that they told me was correct. This was very disappointing. I thought they would have more integrity than what I experienced. Very disappointed as I have heard good things about this company and I was looking forward to buying many more products from them for my build. I am not sure about this anymore.
Great and fast. Everything was shipped as expected and work as it needed to. Quality parts seem to be good.
Parts came in a timely manner. Great parts and great customer service. Will do business with again. Would also recommend others to do business with.
The product arrived as described. I feel shipping costs could have been lower.
Timely as usual, that's why I do business with this site.
Ordered complete wiper motor with pump received cheap chinese motor with pump separately which required modification just to bolt on cninese motor which had electrical conn in wrong position which they are aware of as it is stated in their catalog. Well the cheap chinese motor did not work cost me 30.00 additional dollars for return shipping they would not accept modified pump for return even though they made the decision to send that junk without even notifying me. Meanwhile customer is waiting
Dear William,
We apologize for the issues with part AWM-4169K. While we strive to source the highest quality products, in some instances, we are forced to use new suppliers due to supply chain issues. This is mentioned in our company policies under product availability.
We are also sorry we cannot offer a full refund or replacement for the defective unit because the part was returned in a different condition than it was sent (i.e., damaged or cut). However, as a gesture of goodwill due to the inconvenience of being unable to supply a replacement, we will provide a partial refund. We appreciate your understanding and bringing this product issue to our attention.
We understand that this may not fully resolve the issue you faced. If this ever happens again, please let us know about any defective products before trying to fix or modify the part yourself. We are here to help.
Nobody carries the specific Black with gray speck trunk paint that is stock for my 68 Chevelle that I purchased from Ground Up. Most retailers carry gray / white or black /aqua. It's all about the detail. Thank you!
Rueben,
Thank you for your kind words. We're glad you were able to find the exact paint you needed for your restoration as we here at Ground Up SS396.com understand its all the little things that go a long way in completing a restoration project. We'd also like to thank you for sharing your beautiful 68 Chevelle, we love seeing our customer's cars on the road once again!
Thanks,
Ground Up, Inc.
Ordered parts after talking to a technical sales person.
Parts don't fit my car aka wrong parts.
Return is a pain in the a**.
No help from ss396 so called leader in that business.
Do yourself a favor and order somewhere else.
Hello Michael S.,
We are sorry to hear you had this negative experience shopping experience with us. We are currently transitioning our business to our new location in Florida and as a result, our Customer Service and Sales department are understaffed as we recruit and train new personnel in Florida. This is not an excuse to justify your shopping experience, just some context as to why you are experiencing these issues. This said we are aware of the issues we are currently facing, and are working very hard to fix them every day. We promise that our services and standards will be better than ever before when our transition is complete and can only hope you don't take a moment of weakness in our 30+ years of business as a reason to not shop with us again in the future.
Sincerely,
Ground Up Motors
www.ss396.com
Ss396 is a big help in getting me across the finish line! It was challenging to find 4th generation nova parts until i found ss396! I will shop here again!
Thanks for the great review, Kevin! We’re thrilled to hear that SS396 helped you find the 4th generation Nova parts you needed. Looking forward to supporting your restoration part needs in the future.
SS396 is an awesome company. Easy ordering, great customer service and great products. I have made several orders and ordering, confirmation, fulfilment and shipping notification are always quick and precise. Fedex on the other hand was a cluster, delayed attempted delivery said noone was available ( no signature was needed) called customer service and was told it was delayed, getting to Concord, this happened twice. How can a delivery be attempted if it hasn't arrived at the terminal(twice)? Finally arrived 4 days late.
SS396 great company!
Fedex not so much.
I ordered package shelf fir 1966 chevelle. Did not come even close to fitting. I can't return it because I covered it to match the new interior. O could check fit because the car is at at different location. I wa assuming SS396 would not make a mistake like that on some so simple.so now wth shipping and cost to replace fabric and travel time I'm out for over 100 bucks on $12 dollar item. Not happy with them.
As I am packaged my $500 seatbelts out of the box the center push button emblem is not even in position where it should be. They are stuck in all different directions and places on the seatbelt, terrible quality control. How are we going to resolve this issue and make it right.?
Overview
Ss396 has a rating of 3.7 stars from 202 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ss396 most frequently mention and timely manner. Ss396 ranks 44th among Auto Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We understand your frustration and apologize for the inconvenience. When you placed your order, the items were out of stock and had to be reordered from our supplier, who had significantly increased the price. This increase is partly due to recent tariffs, which have caused unpredictable pricing across the automotive supply chain.
Instead of charging you the difference without notice, we reached out first to discuss your options. We value transparency and always aim to handle these situations respectfully. We recognize that this price increase was not approved by you, so we will be issuing a full refund shortly. Thank you for your understanding.