SportsmansGuide

I bought two Boss Buck deer feeders. I have had them a very short time. The deer ate from them fine but if they ever go empty the squirrel's will jump in the feeder and chew holes in the feeding tubes. Then you throw the feeder away. Hundred's of dollar's gone No refund or any help from the company.

Made my first order with them last week. Paid for overnight shipping and it's been sitting with a shipping label in the warehouse for a week. Won't cancel it because "it shipped" which is a lie because it's still sitting right in front of the warehouse guy where it's been for 6 days.
Now I know why they spam everyone to death, "word of mouth" and reputation won't sell with these guys. They have to make money on only new customers with the old bait and switch like me unfortunately.

I just made my first purchase with Sportsman's Guid and will definitely do more often. The had the gear I needed great quality and it arrived early. They also offer great prices that are hard to beat. I do not understand all of the negativity about this company, I am going to tell others to shop there for sure.

Be careful ordering from sportsman guide, orded a ozone gear chamber-400 dollars, they sent me something completely different from what was in the picture, even sent them pictures, there customer service is worse than McDonald's service, I want ever buy from them again. Don't trust what you order from them, and they might argue and try to call you a liar. 00 stars.

So I purchased some Merrell shoes as a gift for my father and once I received I had him try them. They ran too wide for his feet, so I elected to return them. Their site boasts free and easy shipping and returns for items over $49 (purchase came to $94). When inquiring about why i only received $75 back a snarky representative remarked that because I returned the shoes I was charged a whopping $17.94 for shipping! Why advertise free returns and you not honor your own policy. NEVER AGAIN!

10 years ago I bought a large capacity back pack for a bug out bag. I recently took it out to inspect it and ALL of the nylon straps have disintegrated, the pack is now useless. Who would have thought this could happen?, cheap Chinese garbage!

I've spent most of the morning trying to get help on a problem using their chat option. It's a waste of time. I've called their 800 number and the lady seemed to care unlike chat people. I'll be spending my money elsewhere. There are plenty of other options

I inform the website www.sportsmansguide.com you should not buy From Them, because this company is not good, I just bought some Items, but I made a mistake, so I canceled the order while the order I had not shipped out, but the company rejected my Cancel order, so I think this company is not good, I hope you are careful when ordering Through this company, they just want to sell, not take it back, be careful with this website company www.sportsmansguide.com

They sent me a child's size jacket instead of a man's XL as ordered and payed 102.19 for.
Then, they make me pay for return shipping, etc.
They keep at least $22.20, if they even refund the rest at all.

I found this company yesterday to make an order of ammo, I will send the confirmation about my order and the pricing was $500 higher than it was supposed to be. The company fix that and gave me the price that was stated on their website. That afternoon I made a login and I signed up as a member. When I went to look at my order there was two of them both with their own cancellation button. So I cancel one of the orders and this morning I noticed both were canceled so after 45 minutes of talking to Representatives and being hung up on twice they told me that I cannot get my order because it is back ordered and all the back orders are filled. They need to work on their customer service and their site. I just canceled my subscription and asked for a refund of my membership money. I will shop somewheres out from now on.

I placed my first (and last!) order with SG last month. Three big issues with this order/company. 1) It took almost 2 weeks for my order to arrive, even though their website says 3-7 days. 2) One item ordered was described as "U.S. Military issue, made in USA", "Country of Origin: USA", "Condition: New, never issued". When I received my order this item had a tag on it "Made in Korea" and the buckles all had rust on them. 3) I returned this item that cost $19.99 plus tax and was refunded only $1.39 because they said I used a $20 coupon. This was on an order of $140, so why wasn't the coupon prorated across the entire order, not just the returned item. Their customer service response was totally unacceptable. Don't waste your money ordering from this company.

I ordered a Bubba Fish Scale for Christmas that was on sale. I received the scale and the screen is peeling off. I contacted them and I may as well have been talking to a wall. I was told they wont exchange it and i could only get a refund. I kindly explained it would cost me an additional $35 if I were to reorder and I would prefer an exchange but she didnt care and had a attitude about it like I was the problem. Customer service is non existent at the sportsman guide and I would suggest shopping somewhere else.

Ordered a two pack of surplus work gloves. Received 3 right hands and 1 left hand. Contacted for replacement. They only do return/refunds then I could reorder. Plus ordered a couple hats that said one size fits most...most children I guess. Size was clearly marked as "M" inside. They only partially refunded the order due to the value of the items vs shipping it back to them. I wrote a couple reviews for the items on their site that posted for a day then mysteriously disappeared. They lost a customer.

Got my husband a hut and stand as a gift, had several friends here to help him (70)bring it down my field right before our hunting season. Set it up, one panel was broke, hunting season was lots of snow called the company they said to send it back. With so much snow no one to help we were told to get it down at the end of winter. But over the winter the roof caved in from the snow was this made for snowy weather? Upstate New York. They want us to send stand & hut back. Why? My husband said he would keep the stand just or return the money for the hut or give us a gift card, No they don't want to hear it they want the whole thing back never buy from them again they could have made life easy by just taken back the piece of crap hut we are a hunting family of seven so its their loss. I'll tell every one I know about this. BR

They have some good deals, but most of their stuff can be found at Fleet Farm for the same price without a shipping charge. Just recently I ordered an item, it was back-ordered 2 months. Then they shipped me a similar cheaper model of the piece I ordered. I called and talked to their customer service, and was told they would get the correct one out to me as soon as they received the return since, "they had plenty in stock."... got a call today, and they received my return but the part is yet again sold out, and I am waiting an estimated 2 weeks before it is back in stock. I will NOT be renewing my Buyer's Club membership, and likely will never be giving them my business again. Their customer service is pathetic!

I ordered online 500 rounds of. 308 ammo (for $210.89) over the 4th of July holiday sale, I received an invoice via e-mail (completing the transaction) and they charged my credit card. Monday afternoon I get a call saying they cancelled my order because their was a pricing error on their (Website). There only reply was it is their right to cancel the order for a pricing error! I been buying from SG for many years and I feel completely let down. Additional I felt their customer service was very unprofessional, and I am still waiting a credit refund to post on my credit card.

I ordered a deer stand from this company via Amazon, and received it in a decent time. Upon opening the container, I quickly became aware that none of the hardware (nuts, bolts, washers, screws, ratchet straps, etc.) and the safety harness were left out of the shipment. I quickly contacted the company to try to fix this situation. I was told that the missing items will be shipped in 4-7 days. Since then, I have contacted the company 4 more times in the past 2 and a half weeks and have been told the exact same thing, the missing items will be sent in 4-7 days. Today I am returning the stand, and taking my business elsewhere. The company advertises on it's site that they promise the highest level in customer satisfaction, but my experience with them has been anything but satisfying. I will NEVER order from this company again.

I've ordered many times from SG. Typically, prices can be pretty good, but shipping times are extremely slow (and expensive), communication is poor, and "free" gift cards/coupons have short expiration dates, and lots of restrictions. My experience with their customer service department via phone and email has been terrible. Prices are good, but be careful with restrictions and timing/cost of delivery... and don't expect any communication about delivery times or delays.