I ordered a pair of boots for my wife there was a 10% off coupon that said would be applied f at checkout also I noticed there was a sale but it was less than what they put on the invoice and I tried to correct and it didn't correct it called the sales rep to see what deal was and she wouldn't even let me get that far and wouldn't give me my 10% discount because I couldn't remember what the number was although she knew who I was and where I was and what order I was talking about despite the fact that I've been with this company for 26 years over the 26 years paying him $49 a month along that company that's over 1200 dollars that I've paid to get this crappy service I will not ever buy from them again after making a complaint now they say I can't return item that I haven't even received yet so save your money don't deal with these people something happened she used to be halfway decent company I'm sorry I recommended them so many people now I've got to go around warn everybody what they've turned into me nothing but a bunch of scammers you'll notice in there online thing you won't find a phone number you got to dig for it you won't find a thing at to get a refund or anything like that you got to dig for it if you want to praise him or order some more oh that's really easy to find click click and you're there other than that you better get out your phone to start calling and then you're not going to get anybody a crappy sales rep it won't listen to anything you got to say it was just a big snotty personality never used to be that way in fact it wasn't that way a couple years ago and like I say I've been with him for 26 years another sign of the times and another business bites and dust

They $#*!IN SUCK must be ran by democrats, they ran me around for a return that did not work for my gun

Worst experience ever. I ordered 1000 rounds of 9mm from these guys when it was.13¢ a round. This was right before Ammo skyrocketed in 2020 during Covid. When I ordered the ammo, it was listed as "in stock", which is why I bought it. Keep in mind other sites had it for the same price or relatively close, but this website (Sportsman's Guide) SEEMED reputable. As I ordered it from them, I did not order it from anywhere else as again, it showed as "in stock". After ordering it from Sportsman's Guide, the price of ammo shot up to.25¢ a round at EVERY website, and then up to.50¢ a round. This happened within 2 weeks.

I contacted them and asked when the order would ship, but received no response. I received an automatic email after this, where they said that the ammo was back-ordered. I emailed them to ask why would an "in-stock" item, that continued to show in stock after I ordered it, be back-ordered. I received no response from them, even after several new customer service requests directly from their website. Despite continued phone calls and emails, they never responded. With ammo prices now through the roof, I had no choice but to wait for the ammo to arrive whenever it came back in stock.

Approximately 3 months later, I received an email from them saying, "your order is ready to ship. Do you still want it?" But, they already charged me for it, why wouldn't I want it?

I didn't see the email for 2 days, but I immediately responded and said "of course, I want the ammo that I already paid for". Well, then I received another email that said, "your order has been canceled." Why would they want to cancel my order you'd ask? Why sell me 1000 rounds of ammo for.13¢ a round when ammo is now.50¢ a round?

I believe they probably did this to everyone that ordered during that time, saving themselves hundreds of thousands of dollars.

I will share this review on review sites for the rest of my life or until they go out of business. I continually emailed and called them for 6 months after this and I NEVER received a response or compensation from them.

Avoid this company like the plague.

EDIT: I was able to get a hold of the company after sending them multiple emails telling them that I had been reviewing my experience with their company at any website I could share it on. They finally emailed me, apologized, and offered to sell me any in-stock item. I asked them if they were going to honor the original price. They emailed back and stated that I could buy ammo at the price that is listed on their webpage... for those of you following along, that price is much more than.13¢ a round.

I say again, avoid at all costs.

Have always had awesome experience

I gave them 1 star because there wasn't a -0

After scouring the Internet for the ultimate military surplus bug out back pack and reading all the reviews I believed I found the right one at Sportsman. Unfortunately, what I didn't think of doing was reading costumer reviews of Sportsman itself before the purchase. I normally do this before most large purchases, but not from a "reputable" outdoors retailer.

The back pack arrived with the front belt buckle completely worn out and one of the back strap buckles broken in half. The military tape still secured all the straps so it looks like they went to a military wholesaler and bought a bulk of these and never checked them out. Sportsman just dumped them on line with a snappy sales line.

I immediately called Sportsman's customer service as they do boast on the front of their web page "LIFETIME SATISFACTION GUARANTEED. THE BEST GUARANTEE IN THE BUSINESS". Very bold statement so I believed it. After speaking to customer service I found out that the item is sold out and they can only replace it with a similar item. The only similar item is 3 X the cost and doesn't have an availability date till 5/23. I explained I don't want to replace it I only need the parts for the broken buckles. I like the backpack. I offered to take pics and send them, but she insisted she didn't need them. I told her they advertised a military surplus backpack and that's what I expected. They didn't advertise a damaged bag and that's what I got. They needed to make it right. I hung up after hearing the same broken record routine about replacement or money back several times. (Side note: I'm glad I didn't fall for the refund scam. A lot of the negative reviews I found people were complaining they didn't get their refunds back for months, if at all).

As of this writing I've never heard back from Sportsman and had to hit up EBay to find the spare parts(I got lucky). So the $53 backpack including shipping and the extra EBay expense plus shipping has cost me $91 and I can't use it till I get the spare parts and fix it.

After speaking to customer service I went on line to all the review blogs about Sportsman including the BBB and found they have so many complaints about false advertising and people not getting their stuff at all (including guns!) that I would have never bought anything from them. I also looked on GlassDoor and found that they treat their employees as bad as their customers.

Places like Sportsman give online businesses a bad rap and really put off hard working people who have a little extra cash to spend for hobbies. I WOULD NEVER RECOMMEND BUYING ANYTHING FROM THIS SPORTS RETAILER.

BEWARE OF THIS SCAM OUTDOOR STORE.

Some great bargains, hidden among a lot of garbage! If you know a lot about the products you are shopping, and are very careful to read the description AND the reviews, you can find some real bargains at Sportsmans Guide. The first thing to know is to NEVER buy anything that doesn't have a goodly number of customer reviews. SG is generally honest about letting customers post reviews, which is why you will often find items in their catalog with dozens of 1-star reviews (unlike some stores that post only the good reviews). ALWAYS READ the reviews and start with the lowest ratings first, some will be from customers who didn't read the listing or who didn't know what they were ordering, but most will have good information about exactly what might be wrong with an item. This is especially true for military surplus items that make up nearly half the SG catalog. Many such items are "new" in that they have never been issued, but have been sitting on a shelf in some East European military warehouse for decades. Leather left on the shelf for 30 years drys out or gets moldy for example. WHEN (not IF) you get an item that doesn't match the description, call SG Customer Service on the phone. They will take the item back (even most "non-returnable" items) and will send you a free shipping label. NEVER order anything on backorder even if they show a date when it is supposed to be available. To be blunt, they LIE about the "expected availability date" - this is not just poor communication with their suppliers, they will repeatedly claim a backordered item is expected to arrive in 1-2 weeks so they can dodge the FTC rules about items not expected within 21 days. Then when the "expected" date comes, they will just say the item is due in another week or two. Another recurring issue with SG is their packing department. Do you remember those old Samsonite luggage commercials with the gorilla tossing the suitcase around? Well, SG much have hired that gorilla and all his relatives. So far as I can tell, when they pack your order they must put a big box in the middle of the warehouse then throw all your items into the box from at least 10 feet away, then drop some paper or bubble wrap on top, close the box and ship it. The outer box is always much bigger than needed and rarely has enough padding. But, again, if an item arrives broken, they will take it back if you call them.