SpiritHalloween

I ordered august 15th 2022 as i knew halloween approaches quick and wanted the set of costumes buzz and woody for both children.
They proceed to tell me THEY lost the costume so they sent another same set out great fine thanks. Even though that was not my fault.
And again the second package is stuck in the same area and has not moved since not even a town over.

Will never order from this company again. I will reach out to them on Monday again if it still hasn't moved.

Update: USPS ended up delivering package just in time. So it took much longer to get and I never did get anyone on phone. But I did get what I ordered and it was great quality. Ordered on 12 Oct and paid extra for expedited shipping. Got the tracking number that day. USPS only tracked it for one day then it went into black hole. Can't get a USPS human on the phone to find the order, and same for Spirit Halloween. Been on hold for 30 minutes. Sent them email and no response. Costume is needed for a wedding so I'm pretty anxious and upset. People in wedding who ordered from other vendors at same time already have their costumes.

My husband and I decided to be Chuckie and Tiffany Valentine for Halloween. His overalls were really big they was a large/extra large, but we pinned it up and we made it work overall. Very good quality.

Although, I love this store and I always buy my children's costumes here. I decided to by an adult costume. It was sized 2-6 (women's) and I normally wear 2-4 so I figured it would fit and I was in a hurry (of course it's the Saturday before Halloween) I did not try it on at the store. Mistake. I get home and I take out the top for the outfit and I can't even get it over my head.
The sizes are misleading and need to be corrected. The prices are outrageous. If I buy a costume and return it the next day unworn I should get a full refund.

The quality of products compared to price aren't equal, but I think most know that when shopping there and buy anyway since there aren't a lot of other options. I had an issue with an exchange today. We purchased two costumes yesterday and used their BOGO 25% off. Today we went back to get a smaller size for one costume. Instead of just doing an exchange she enters the price I paid, which was the 25% off item, and then scanned the new item. The original price tags were the exact same but she tells me I now owe the difference. I took it to the manager who kept showing me the screen so I could see the math. I tried to explain I'm not exchanging for a more expensive product. I also said so now you are no longer honoring the original 25% off? They just showed me the screen again. I showed them the coupon is still on their site. They said that's BOGO though. So wait, if I go home and get the 2nd costume and exchange it for the exact same thing then you could scan the coupon again and I'd owe nothing. They said yes, you can do that. Do you want to go home and get it? What the heck! I said you only use the discounted price if I am asking for a refund since that's what I actually paid, but for an exchange you compare the full price and as long as I'm not exchanging for a more expensive costume I shouldn't owe anything, and honor the original discount. They didn't get it, I dropped it and said I'd contact corporate.

Bought inflatable dino for my 7 year old put costume on last night and fan wouldn't work, went back to store wouldn't exchange it or return it for something new said could fix fan lady glued it we went to ONE house fan went out my sons holloween was ruined been buying from them for 16 years never again after this

We bought an inflatable t-rex on October 29th and we kept it packaged until the 31st to use it. The fan malfunctioned almost immediately! I took it back for a refund and because it was after the 26th, they won't take it back. It was just shy of $75 spent. There was no signage stating the return policy and no cashier made us aware. The only "warning" we got was on the receipt! AFTER it was purchased! The employees were less than accommodating to say the least. What a HORRIBLE company. They won't be getting my business again.

Buyer beware. Tried to return something for a different costume. Never used. Nope sorry. Rude and loud manager. Oh I showed them the bill. Excuses excuses. There was a computer shop in Whitby that had similar customer service. They are now out of business..

They're rude in person, and do not respond if you contact guest services online. Cashier's should be letting customer's know how long they have to return items, especially when it's only a few days. I've spent a lot of money there over the years, but they've lost my business.

I ordered stuff on Sept 4th to give more than enough time to get my shipments. One decoration came three days before Halloween. It was delayed and expected 10/15 and was still later. I just called on my other items two months now after the purchase and am told they're not even in stock. Don't email support because they will not help you. Calling is a nightmare too, most things try and just point you to their website which hardly even works. They are by far the worst company I have ever dealt with. There are other stores for Halloween shop there and save yourself the headache

I Came to the opening of the temporary Knoxville, TN location today! I always Love Spirit. Always excited when the store opens. Except the Store manager was rude. Ruined my day. Wish they would stop letting unprofessional rude people run those type of stores. I have worked at Walmart for a long time. I understand stressful days. But this woman attitude was un called for! Will be finding different location to get my children their costumes. Very disappointed that I have to drive even further all because of an employee who clearly unhappy with there job!

Be sure to check your receipts! We shopped at Spirit on four separate occasions prior to Halloween. On every receipt, there is a "round up" charge. When I questioned two different stores about it, the cashiers said, that their registers automatically does this. It is illegal to force customers to donate to your charity of choice and to make matters worse, no one asked me if it was ok to impose this fee. I contacted customer service and I have it in writing that they would mail a refund for all four charges. Never did!

Ordered the bag o bones prop online on 9/29. Called today on 10/5 asking when the order would be shipped since the website says ships within 3 days. The representative proceeded to tell me that it isn't in stock? Why was I able to add it to the cart and buy it if it's out of stock? Terrible business practice if you ask me. Going to the store to find it is a joke as well. Their system is always down and they can't say when a shipment will be available…no wait lists either? Such terrible service. I was really looking forward to the cool but overpriced prop. Last time I'll be visiting.

Placed an order 6 weeks ago. Got a Fed Ex notice 2 weeks ago that order was awaiting being sent to Fed ex. Tracking gives no updates or location. Contacted Customer Service by email 3 times with no response. Halloween is getting close and I am concerned this order will not arrive in time. I wish they could at least respond with some kind of update. Customer Service needs improving.

I went to the Auburn store, the people who work there are super nice, and helpful. They didn't stock what I needed, so I ordered it through one of their kiosks on line so I'd get free shipping. Today I realized I may have left something very valuable in the store, so I tried calling the phone number provided online. I used so many different prompts, but NONE of them let me talk to a person. Now I'm going to have to drive for an hour each way to go to the store. Horrible customer care!