SpiritHalloween

Was proactive this year and ordered my kids costumes the first week of October. 70 bucks for cheap Chinese plastic garb that will be worn for a few hours, but hey... the kids love it. Started getting concerned around the the 20th when nothing showed up. Looked at the tracking info and nothing. Called IMEX (Spirits courier) and they informed me they have yet to receive the shipment from Spirits warehouse. Spirits website has no email contact channel (Their option is snail mail?), live chat was disabled and the contact phone number was buried deep. Called and sat in hold for 30 minutes. This sucked as I was calling from Canada and no toll free option existed. Some lady answered who sounded tired and beat down. She tells me the package is with IMEX in which I explained I already spoke with them and they told me different. Her story changes again to indicate the package is with Canada Post in which I explain how can it reach Canada Post without first entering IMEXs logistics network. She puts me on hold, comes back and starts talking in circles about who actually has the package. I was trying to be patient but finally get pissed and demand a refund. She puts me on hold again, comes back and says she cant as the package is already in transit. I will have to ship the package back to Spirit at my expense then a refund will be issued. Holy *uck. What a joke. Maybe the costumes will fit the kids in 2018, if they ever arrive. Luckily we kept last years and they fit, although a little snug. Kids were disappointed but luckily we had a plan B. No more Spirit BS. At least Amazon sellers work hard to maintain their ratings and will do everything to ensure their product reaches you on time.

I would like to know where I can leave a review about your burns park ca, store. I was there 30 mins ago spent good money in that store. And I hadn't even left the parking lot yet and I bought a knife to go with costume and my son was showing his dad what he got my husband realized the knife was broken so I went in to exchange it. The pig said I can't exchange what your kid broke. EXCUSE ME FIRST OFF MY KID DIDNT BREAK $#*!. Then asked clueless at the register did you sell her a broken sword it's a knife smart one the girl says no we would have noticed well I took it in without the cardboard attached to it but it was connected to the cardboard so no you wouldn't have then she basically called me a liar it was 7.99 she said nope that wasn't 7.99 I know cause I looked it up. I don't know what she looked up it clearly had 7.99 price she looked high to begin with so do you drug test your employees she shouldn't be working where children shop I want to exchange my broken knife that I bought broken. I got nothing but time on my hands I will post reviews all day and not because she wouldn't exchange it because she blamed my child for breaking it bad move on her asd

The costume was for my daughter. I purchase 3 costumes Oct. 7 & only received 2 in the mail 7 days before halloween. I called customer service and let me say it was the most frustrating time trying to contact someone. They did not open till 12 noon then I had to wait 35 minutes for a rep to answer. When they finally got on the phone she basically said it's nothing they can do for my daughter. They can refund me my money in 7-10 business days. So I went to the Spirit Halloween store in Mooresville NC and I will say the managers there did try everything they could do for me. They found her costume in a store in Ashville (2 hours away) and called them to hold it to figure out something. So I called the customer support line again, was on hold for 45 minutes just for them to hang up on me. I called a third time & again was on hold 45 minutes. Isiah the rep I spoke with again & he was probably the worst customer service rep I have ever spoken to. Defiantly did not help the situation. I asked if they could have it shipped from the Ashville store overnight since it was overall their mistake. Said NO, so I asked what is the policy when something like this happens cause my daughter is out of a costume, my refund isn't going to be here in time to purchase another costume & it should overall be Spirit Halloweens responsibility to ship a replacement over night. He was so nonchalant and said it's policy, its nothing we can do. He gave me a refund and that was it. They do not care about their customers. They do not try and fixed their mistakes nor do they care. So to all my parents I would advise you not to shop online with Spirit Halloween. If you do make sure it's months in advance because they are impossible to reach & have poor customer service. As much money as i've spent there you would think they would do everything they could for you, especially when it was their employee that didn't put the costume in the bag to be shipped. Not a happy halloween for my baby.

I went into a spirit Halloween in Colma California on Wednesday, October 28,2020. The store seemed not too busy early in the morning at 9:30 but the checkout stand was a little bit messy. I began to look for a specific outfit so I could use for my meeting.

Once I got to the counter I began working with a cashier that seemed a little out of sorts. The cashier almost seem like he didn't really know what he was doing or it was his first day but one thing I did notice is that they were a lot of things on the counter already that were not mine and was it was just messy. I put most of my things on the counter but left my jacket in my hand because there wasn't any room to put it. I'll begin to look at my phone to answer a work message.

The cashier then told me the total without noticing I had a huge jacket in my hand that I wanted to buy. This definitely speaks to his lack of awareness that I was holding a Halloween jacket with a tag on it. I didn't want him to get in trouble or to steal so I brought it to his attention and said oh I still have this. I also noticed that he never offered me a bag for the big amount of things I had and he was confused on how to even fold the jacket to put it in a bag.

I left that interaction thinking that he was just nervous or it was his first day. After I got home and open the bag I noticed that there was an extra article in the bag that I did not purchase or want so I looked at my receipt and saw that he charged me for it. I was very upset because I already asked him the return policy just in case I didn't want something and went ahead with the transaction because I decided everything that I had put on the table I wanted. It was very frustrating to know I had I have to go back and argue what he did.

When I went back to the store on Saturday, October 31,2020 I waited in line for about 40 minutes to get inside. I explained my issue to two managers who refuse to give me a refund in fear of losing their job. I don't remember the first managers name but the second manager was Giselle. I explain to her that spirit Halloween had deactivate all phone numbers that they had on their site and they also had no email to communicate with them. There was also a live chat feature that was also disabled.

This experience with this company was absolutely terrible. They put something in my bag and charge me for something I did not want and then refuse to give me a refund for their mistake. Although Giselle was nice it is very frustrating that they had the capability to make a refund but refused to acknowledge their employees mistake. And on top of that the company offers no avenue for escalation on issues.

I will try and call again and speak to managers if not I'll be taking legal action to ratify this unjust and seemingly illegal practice