SpiritHalloween

I placed an order 3 and a half weeks before halloween for a women's mad hatter outfit. Paid $69.99 for outfit and like $30 for shipping. As halloween came closer i was losing hope but gave the benefit of the doubt. A week before halloween nothing here after i received an email saying that the status of my shipping was delayed and will be refunded for my shipping. (Pure LIE) they told me it would be there the 25th of oct by the latest. Still no sign after the 25th. 2days before halloween i rang and all i got was... "your order is out of stock" no explanation, no refund in my shipping. It is now the 23rd of november. I have emailed 5 times... no response. Messaged on facebook... no response and down $100. I will never and i mean ever order from them again. The worst customer service ive ever experienced in my life. And i never leave reviews this is my first. But i am so pissed off that this company is still running. They are an utter scam. Spend your money somewhere else, Because they are utter $#*!e.

Two years ago ( maybe last year I can't remember) when ever the new chucky doll came out that moves around... my husband ordered it at the end of June for my birthday and it showed up on Halloween day! Last year was the Excorsist animatronic and it took a month. This year for my birthday he ordered me the nightmare harvester and it's been three weeks. I'm done with spirit. Its been time and time again and when you spend so much money you really do expect it to come in under a month. I would really like to understand why they have issues with shipping? I do most of my shopping online and occasionally have a late package but this is hundreds and hundreds of dollars of year after year late packages just from Spirit. Not once have a received anything in less then a month! It's usually several! Is June your busy season? I mean from June until Halloween day is insanity! I even called for a refund and was denied saying " sorry but it's on the way" lmao no it's not on the way for four months! If anyone has any recommendations for a better company let me know because I spend entirely too much money on a company that doesn't care about customer service.

We purchase a custom at The Halloween Spirit in Elkton, MD yesterday. We were not told by employee when we try to return because the bust inseam was told that is no returns after the 28th of October. We purchased mine Custom yesterday the 29th. Tried to return it today. Would have never purchased it of there was a place to try on. Wasn't told upon purchasing it that there was the return/refund after the 38th of October. * BUYER BEWARE!

My only complaint is that your stores are not open all year long. Please fix that! We need the in-store experience all the time!

I purchased an inflatable chicken costume online that my 9 year old really really wanted. What I received was a very small white envelope-package that contained a grey flower bouquet for a corpse bride accessory.

The status of my order says"delivered on Oct 26th" and not only was the order WRONG, but the store policy is no returns after the 23rd. The website says to go to a store for exchange but you cannot do that after the 26th. The delivery was made at 8pm and the store was closed….so now this store has my $50 for a costume I did not receive and my kid does not have a costume, so I'm going to have to pay more money to get him a costume and it will likely not be what he wants bc it's so close to Halloween.

The worst part is it's impossible to get ahold of anyone - the phones say it's a 14 hour wait to speak with a representative…this is just awful.

I just want what I paid for, and since the order was not fulfilled, and I'm forced to buy a different costume, I want my money back. This is the worst customer experience ever. I honestly wish I could give this company NEGATIVE stars.

These stores are nothing more than thieves. They sell you a packaged item with a picture of what is inside. When you open it you discover it is an unusable poorly assembled item, you cannot return it because it has been opened... when you say that is unacceptable, they brush you off, tell you to call corporate but won't give you the phone number... when I looked it up myself, I haven't been able to get a person for two days (despite alledgedly being open 24hours) and I have left a message now to have my call returned which it states will be in 4+ HOURS. The on-duty manager looked at the item and said she couldn't see how it worked either BUT that maybe it comes that way so she couldn't authorize an EXCHANGE. She wouldn't open another one of that item to see if ours was defective because then they couldn't sell that piece of gargage either... and then they even accused us of damaging said item when I wouldn't go away. We had purchased it about 10 hours earlier as part of a much larger order and wanted an exchange, not a refund.

If you like to buy unusable garbage and get heartburn arguing a losing battle with people who don't know the meaning of customer service, then by all mean shop here.

The merchandise is a very bad quality, over price, they get your money and run, also the stuff smells

I bought an animated zombie online. When I received it, one of the arms was broken. I called customer service to see about an exchange. I was on hold forever and transferred around. Finally Dr. Zombie took my call. I told him I wanted to exchange the item because it was defective. I asked how I could do that without paying to ship it back and paying to ship another. He told me to return it to my local store. I told him the receipt said you could not return items to stores. He put me on hold and then told me the manager at my local store would have one for me. When we tried to return it they wanted us to pay $30 because there was a difference in price. We said we weren't going to pay any more for the item, we would just return it. When we found out it would be $28 to ship it back, we went back to the store and told them we would just return it there and pay the additional $30. They told us they had one in stock, but couldn't locate it. They said they would call us back. We never heard from them. Then we we tried to return it by mail, we were told they didn't take returns that weren't received within 13 days of our receipt of the item. I couldn't believe the ineptness of these people. We wasted a lot of time and still don't have a fully working item.

Not only were the employees rude and sitting at the checkout, the animatronic we purchased was broken and they refused to take it back. HORRIBLE service.

I went to the store to byy a fog maker. The fog maker needed another attachment to work. I went back to the store and they did not have it. I spoke to Manager Amanda and she said all sales were final. I told her that I did not want the money, just exchange the item. She said that she would not honor it. I called customer service and was told the same. It's like purchasing a car without the engine, you don't find out until after you signed to papers and they tell you that all sales are final. If I could give less than 1 star, I would. To say the least, my daughters Halloween party was not a success. Come next Halloween, I'll shop somewhere that honors it customers. Just know that this was done to me on Halloween day. They had so many items left over and still they would not let me do an exchange. That's like having Halloween candy left over after Halloween and not giving it to a child, even though you know it's gonna go to waste. Next year, I will remind everyone of the costumer service the begining of October and every October after that. It's so sad.

I ordered from Spirit Halloween on September 29. Didn't hear anything for about a week and a half when the site said I'd receive shipment confirmation within a couple days. So, I emailed. No response. I called instead and got told to call back in 20 minutes because she has to look things up. I call back. The previous girl did not look anything up. So the girl I'm on the phone with now is looking it up. Literally 25 minutes on the phone and she tells me she is going to cancel the order because they're not fulfilling it. I said what, why would you cancel? She said "I can look into it, but it'll take me quite awhile, so I'm just going to cancel". Garbage.

So, I FB messaged the company and stated my frustrations. They said "Oh, it looks like we have a store fulfilling it, so you should receive confirmation shortly." I was like okay great, I'm getting my order after all.

Then I get another message saying it's cancelled now. So, I again said I was frustrated.

Then another message! Oh, it's being fulfilled again. I said okay, cool.

Then they said they'd have to cancel again. At this point I said "I'm honestly so confused with what is going on". They replied with "Sorry, we can't assist you with your cancellation request because a store is currently fulfilling your order." Honestly. I never had a cancellation request.

This was all happening about mid October. So I get an email the next day saying it's shipped! Awesome. I go to track it, nothing. I tried tracking it every day. Nothing. So I messaged the store again and said I was super unhappy with this service and I have no clue where my package is. Two days go by with no response. I just sent another message and nothing.

Honestly, wooooorst customer service. I will never buy from them again solely for this reason.

Do not order from Spirit Halloween online. Their idea of 2-Day shipping apparently takes 8 days total (from order placed to expected delivery), and 5 business days to ship. They will not refund you for shipping if your order is very late. I ordered items on Sunday, Oct. 23 at just past 10:00 a.m. PT and my tracking time for (supposedly) USPS Priority shipping changed from arriving Friday, Oct. 28 (when I need my items) to Monday, Oct. 31. They also won't send you text updates as requested. The package, for all I know, is still stuck in Indiana, even though it shipped out Tuesday evening on Oct. 25.

When I called customer service to ask how this qualifies as 2-Day shipping (and admittedly, complain), I was hung up on (I think). The second try yielded slightly better results, but the rep insisted my order was on time and that Priority shipping takes 3-5 business days. No, it does not. That is not the standard timeframe, which is 1-3 business days. My order is taking 5 business days (won't even arrive on Saturday even though USPS delivers on Saturdays). And to think, this "2-Day" shipping would've normally cost $22.49 if it weren't for their false promo advertising 2-Day shipping before Halloween (at the time I ordered) for $10. They lure you in thinking your stuff will arrive on time, but it will really take much longer. My case isn't even nearly the worst I've seen; other reviewers have waited weeks, months, or never received their orders at all—with no refunds. The only point in their favor I can give is that Spirit Halloween did try to call back twice after I was put on hold forever, but I didn't recognize the number at first. They likely wouldn't have offered any shipping refund or explanation, however, since their policy seems to be to blame or gaslight customers and do everything possible not to issue even partial refunds, even when it's their own fault. I would not recommend Spirit Halloween. For prosthetics and special effects makeup, try Tinsley Transfers instead, with whom I've had no problems yet.

Honestly, if I could give them a zero star rating I would. This happened almost a year ago from today. Right on Halloween when the store was about to close for the year. So an actual store location. Right on Skibo Rd in Fayetteville, NC in 2020. I went into the store with my mom to buy an outfit my little sister said she wanted. The outfit was sold out, but it didn't matter because I think we might of been in that store a total of 5 minutes before the store owner came out, took me an my mom aside and told us we are thieves and trouble makers and she wanted us to leave. Yes we were singled out for doing absolutely nothing at all. We literally just walked in and started looking for what we were going to BUY. Yes we both had plenty of money on us, otherwise we wouldn't of bothered walking in. I even tried telling the owner multiple times that she had the wrong people. Because I know I've never stolen from that store before. But she insisted that she was right, because she remembered my mom's red handbag. As if nobody else in the entire city would use a red handbag you get from ALDI's (I think that's where mom got it from). So eventually we did leave, and I attempted to report her to everyone I could think of. The Spirit of Halloween Store corporate didn't care. They never even bothered getting back to me on the matter. The Better Business Bureau made it known that they don't handle these situations. I tried finding a lawyer but found that the only lawyers in Fayetteville, NC are divorce lawyers. The only thing I did not do that I really should of done is reported the to the new station "5 is on your side". I have really never been treated so very horribly from anywhere else in my life. And it became obvious that nobody cares, but at the very least I can give them a negative rating and warn others who intend to shop at one of their locations in the future. And I'm only uploading a photo of something I bought from one of the store locations so that this review doesn't get lost in the algorithms.

I only gave a star cuz it won't let me give none. The cashier is a thief she asked me to round up I said no and this mf stole my money anyway.

I preorded a item in July for delivery by today Oct. 29th. For the last 4 months every 10 days my account was charged the amt I ordered then put back. I contacted their customer service multiple times to only be told that the item would ship soon. I tried to just cancel my order to avoid being charged and was told I couldn't because it was still in processing. My husband finally contacted them and the person he talked too earlier this month told him that we wont get charged again until the times ships and he would get it sent out the next day. Since then I checked the status of my order and it showed cancelled. We contacted them again and they were showing it was in processing. Well today I was suppose to receive it and I didn't and it wont even let me view my order. After entering order info it takes me to a generic page. I will never shop with them again. The lies they told just so they didnt have to deal with us was beyond annoying. Cant get a straight answer from anyone. I didnt even want to give them a star but I had to in order to post.

Ordered the costume on 10/13/21. Paid for overnight delivery. It is now 10/15/21. Received no tracking and still no costume.