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1 Review by Mom

SpiritHalloween

SpiritHalloween

10/29/18

These stores are nothing more than thieves. They sell you a packaged item with a picture of what is inside. When you open it you discover it is an unusable poorly assembled item, you cannot return it because it has been opened... when you say that is unacceptable, they brush you off, tell you to call corporate but won't give you the phone number.... when I looked it up myself, I haven't been able to get a person for two days (despite alledgedly being open 24hours) and I have left a message now to have my call returned which it states will be in 4+ HOURS. The on-duty manager looked at the item and said she couldn't see how it worked either BUT that maybe it comes that way so she couldn't authorize an EXCHANGE. She wouldn't open another one of that item to see if ours was defective because then they couldn't sell that piece of gargage either.... and then they even accused us of damaging said item when I wouldn't go away. We had purchased it about 10 hours earlier as part of a much larger order and wanted an exchange, not a refund.

If you like to buy unusable garbage and get heartburn arguing a losing battle with people who don't know the meaning of customer service, then by all mean shop here.

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