Be sure to check your receipts! We shopped at Spirit on four separate occasions prior to Halloween. On every receipt, there is a "round up" charge. When I questioned two different stores about it, the cashiers said, that their registers automatically does this. It is illegal to force customers to donate to your charity of choice and to make matters worse, no one asked me if it was ok to impose this fee. I contacted customer service and I have it in writing that they would mail a refund for all four charges. Never did!
Thanks for bringing to our attention! Our leadership team is ready to help you with any questions or assistance you need. Simply email us at guestservices-supervisor@spirithalloween.com so we can see why you didn't receive your refund.