SpiritHalloween

We visited spirit Halloween in Rockaway NJ this afternoon. The cashier Rebecca was very rude, and seems to be a racist!
She was very friendly to the white customers before us, but when we walked up next she scowled. Unbelievable!
How can people be like this!
Spirit Halloween, we expected better. We're paying customers just like everyone else. She also rounded up our change without asking. When I asked about it she was like oh do you actually want it back? Really!.
I said no it's ok and left, omg!
Rebecca from your Rockaway NJ store is absolutely NOT a nice person at all!

Bought a Wacky Mole and it worked for 2 days. Been trying to get in touch with the tech support at Zombie Squad. First talked to Michael J and he didn't do anything just lied and said he processed my return. Then called 2 days later and talked to Rolinda. Still haven't heard anything from them. Talked to Anna in Guest Services chat and she said can't help me either. Today 10/18, when you call them, their phone lines are closed.

I went to a spirit halloween in YUKON, OK. The manager made a comment to her employee about me being with my boyfriend who is pretty much taller than me, and that she didn't expect less of what she's looking at. I know, im fat and old but I dont deserve a humiliating comment. I hope you train your employees to be less judgemental, and focus on making profit.

Their products don't work. Their white "no-smudge" face paint was transparent, smudged, didn't dry. I also bought red 1-day hair spray color & it stained my bathroom walls and carpets, and won't come out of my hair. It also stained my skin. No pride in their products. They don't care what happens after you purchase their products. Also, it's way too overpriced for some crap worth $1 made in a chinese factory (probably uses child labor) lol what a joke

I placed my order 15 September. It's now 20 November and I still don't have all of it. The items show as in stock on their website. I tried contacting them h s the online help chat, the person on the other end spelled my name wrong despite it being right there on the screen. I contacted them on Twitter it took two weeks for the initial response and ever since then I have been promised answers (and my stuff!) and had neither. I just had to open a PayPal dispute to try and get some of my money back.

It's creeping up on Halloween and my daughter's costume hasn't arrived! I ordered that and some accessories 2 weeks ago, the other items have arrived but the costume hasn't. They are one of those companies that make it impossible to speak to someone on the phone, then the live chat option is "offline" no matter what time of day I look. Then if I track my order it just says "in process" which is in reference to the entire order as opposed to the individual items, and also just totally vague. A terrible company if you need to problem solve!

If there was an option to give zero stars, I would do it. I wish I had read these online reviews before I ordered a costume for my daughter online from Spirit. I ordered 10 days ago and while my order says it has "shipped" the shipping status still shows that it is in process with no movement and no expected delivery date. I have called the customer service line 4 times. Wait times are very long so they give you an option to receive a call back which I did. I received a call back, but the customer service rep was obviously confused by what was going on so she put me on hold FOREVER. When she did come back on the line, she disconnected me without a word. I waited a few minutes to see if someone would call back, but no call so I called customer service again. That was an hour ago and still no call back. I tried calling their local store to see if they have the costume there, but the phone just rang and rang. This company is a joke!

Only reason an order was placed online was because not available in store and this was the first order ever with spirit, ordered on 10-17, didn't receive until 10-24… not only is the costume not fitting properly and quality issues / super cheap for a $100 costume, but it took an entire week to travel from a warehouse 6 hours from my door! I haven't even had this costume in my possession for 24 hours and simply wanted to return it to the store, oh no they aren't taking it … called customer service and was told that I have to pay for shipping on a defective item to send back after I already paid shipping to get this crap! Are you kidding me! Own your stuff and take your product back. I want my money back, I do not want an exchange because after this is all over I will never step foot in a spirit Halloween store again with this horrible customer service. This is a size large for adult. Gloves fit like little kids gloves and the mask is way too big and cheaply made/presented.

I ordered two items from Spirit Halloween on Thursday morning, around 8 am. I chose overnight shipping. The only reason I chose overnight shipping is because the website literally said it would be here Friday the next day. Guess what ended up happening? If you said it's Monday and they didn't even ship the package out yet, you're right! Don't shop online from Spirit Halloween. I have emailed them many times and it's all the same reply. ‘You have to give it two days to process the order.' If that was true then why did the websites overnight shipping option literally tell me it would delivered the next day? Seems a little strange right? Well let me tell you, it feels a little strange right now that I wasted SO MUCH MONEY for literally standard time shipping. If I don't get a refund for the fraudulent overnight shipping I'm never shopping here again. This is ridiculous.

Received costume that was too small on 10/24/18. Stood in line for next available store clerk to do a return or exchange. She told me that I would have to wait for the next available store clerk. Once that clerk became available, he advised they could not do returns for items received after 10/19/18 because people wear the costumes and try to return worn items. They didn't have the child size costume available either. When a 12 year old straight-A student has used their earned allowance money to buy a product and cannot exchange or get their money back Shame on your Spirit Halloween. My child would rather donate your costume then buy anything else from your store.

I see why service gets 1 star! My return is somewhere, in transit, so I've been told! I keep getting charged for an item that I no longer have in my possession. Last customer service rep was very short. Poor results!

Unpleasant experience. Walked in the door and an associate with a long beard won't let me into the store because I had a 9 lb puppy in a zipped up bag with me. It was so ridiculous that even the customers walking in asked me if that's the reason why I was walking out and thought it was asinine. I was ready to spend at least over $200 in two to three adult customs
But they preferred to make feel like a fool and leave the store. By the way, there is no sign anywhere where it says dogs not allowed.