SpiritHalloween

Fun store however I was double charged for my purchase and I've had to call ten times and email several times trying to get my money refunded to me. Their customer service department is a complete joke. I'm contemplating contacting better business bureau. Still waiting for my $89 they owe me!

I've never shopping online at Spirit Halloween until this year. I wish I went with my gut and used Amazon. I paid extra for priority shipping and yet here we are and my order is missing in Indiana. I chatted with a representative and instead of helping me she just exited out of that chat. I would not recommend buying from Spirit Halloween online.

Spirit Halloween is a 5-star rating from me, but a few days after I purchased with my debit card those dirty scoundrels took an extra 300 hard-earned dollars most likely through a card skimmer. I got chills when I saw my money was gone, and a little pee was spilled.

If I could, I would give them a 0. They take your order and never let you know that your item is not on stock. I paid for overnight shipping, waited for four days, when I called them they simply said: "That item is out of stock so we could not mail it to you." However, they never sent me a message about it. They are completely incompetent and their business practices totally irresponsible. Do not order anything online from them!

The costumes are way to overpriced and poorly made, made with cheap fabric that doesn't last and really lowered my expectations... Spirit halloween ruined my favourite holiday.

I'm so extremely upset I ordered on a sat 10/26/19 and paid for two day shipping to guarantee it would be here before Halloween. It shipped out on Monday 10/28/19 I was suppose to get it 10/30/19 and it's now Halloween day and now my order says it will ship out tmrw! I paid an extra 20 bucks to guarantee I would receive my order like the website stated I'm so upset now we don't have Halloween costumes all because they didn't honor the one thing their website clearly stated! Never trusting this site again. Wish I would have read the reviews.

The average costume runs $45-$60. The choices are not too bad, but finding your size is unlikely. I thought I had a costume that would fit my son but the costumes run EXTREMELY small. I tried exchanging it for the right size but they were out of stock. I tried calling their 800 number, which is the only number available for all of the stores, to see if the other local (but further for me) store had the right size in stock and if they would exchange from a different store, and the phone lines were shut down despite it being open hours. I sure won't be back next year.

So every review is talking about how horrible their experience is with this store, but every year since I was born, I've come to Spirit and never been dissatisfied. I got a costume last week, it was great, got the Killer Klown Cotton Candy Gun, works perfectly, And I love coming back every once and a while to see what's new. My favourite store for Halloween stuff. I guess my location is just a really good one.

EDIT: So I think it's that the online stuff isn't the best. If you shop in-person, you know what you're getting. But I think if so many people are having trouble, they should improve their online quality.

I made an online purchase of a clothing item that didn't fit. I wanted to just exchange it, but Spirit doesn't have an exchange process. You have to return it and wait for a refund. The problem was that they make returns a difficult and costly process because they purposely do not include any return shipping labels. I paid $6.99 for shipping to have the item arrive. To send it back for an exchange? $27. And these costs are not refundable. But b. S. because Spirit scams customers by making their return/exchange policy difficult and costly. Do not shop at Spirit Halloween, especially online. I will wait for my refund on my item and then purchase it from another retailer. This experience guarantees that my family will never again give Spirit our money. Lost loyal customer because of crap policy.

I ordered a costume on 10/22 in the morning, and later that evening got an email saying it was shipped with a tracking number. I also paid extra to get the 2 day shipping option to guarantee it would be here before halloween. It is now 10/26, and I check the tracking number, and it says the costumes have not even left the warehouse. I call customer service, and every time it says their reps are busy, and then it just hangs up the line, I can't even wait on the phone for one to become available. Would not recommend anyone using Spirit Halloween, as they don't ship items when they said they would, even when you pay extra for quicker shipping.

First visit to the store my costume was missing pieces I took it back int the store not even five minutes after buying it they wouldn't give me a refund even though it was missing stuff. Had to buy another more expensive costume which was also missing stuff to it. So I tell the manager and he said oh yeah I found the parts to that one on the floor but we don't have them any more. These people are either thieves or resist

I order my costume on the 17. Paid for 2 day shipping called yesterday and the customer service rep said I would get by today. Still haven't received it. It's the 27 and Halloween is Monday. Now my kids don't have a costume and I have to figure out where will I get one. This was by far the worst experience I have every had with any company. I need a refund and I can't even get a customer service rep on the phone. I call and press 2 and then it's proceed to say all reps are busy and hangs ups

Don't take their free shipping, I bought on October 2nd it's the 21st still don't have my items. Never let them just ship however they want to because they'll use the cheapest worst option available, no communication whatsoever very poor service won't be doing business again. I didn't think it got worse than Walmart, just buy from walmart I never thought I'd say this but they're better.

I worked for spirit for 3 years under an amazing manager in Georgia. So after being gone a year, I have to ask where has the customer service gone? I took my one year old into the store today and the employees ignored every customer and they had questions. One just stood at dressing room and didn't greet anyone; in fact, there was no "Welcome to Spirit!" Or hello of any kind. Nor was there the celebration when someone donated.
My daughter almost got ran over by an employee who was too busy avoiding everyone. The company I had a passion to work for has turned upside down. Even my fiancé, who I met working there, was highly unimpressed.
I highly doubt Rob will ever see this but he is a good man who has a big heart for all the employees of this company. If only Debbie was still able to work as a manager, things would be different.