SpanxReviews 108

The site automatically populated an order that I did not want. There was not purchase review screen. I went to the cart and directly got a confirmation number. I hit the cancel button and it said that the time frame to cancel had expired- it had only been about 2 seconds and their site says 1 hour to cancel.

When I emailed them, they said they cannot cancel OR make any changes to the order, even though it was only minutes later. They said I can return it. Which will be impossible, b/c the order was made for an incorrect address... as I said there was no review screen, it just took my info from google or whatever (I don't even know b/c I never agree to save my info)

Anyway, they make it so their faulty site TAKES your money very quickly, and they have NO desire to help you with your order in any way even seem to care if you receive it.

Ordered an expensive blazer in petite. Jacket came relatively quickly, but pattern makers totally forgot to make arms appropriate for a short woman. They hung to my knees and were both placketed and lined requiring an expensive alteration on an already expensive jacket. THEN, was told to take the return to a specific Walgreens, they refused it. Then took to a mailbox place where they took it, and it came right back to me by mail. Then went to FEDEX where they told me it had to go to UPS. Then UPS where a helpful lady got me the phone #. STILL not returned. I will NEVER order anything from them again.

I bought a pair of slacks for about $148 with the welcome coupon. Ordered directly from Spanx for the longer inseam. A week later the price was cut in half. It took a long time to receive my order, consequently, the price had already changed before its arrival.

Spanx doesn't do price adjustments.

So I returned them within the 60-day time frame. Now Spanx is not processing the return of this unworn item, in the original garment bag, with the tags attached.

USPS records demonstrate the item arrived at the return center. It was sent in the original Spanx bag and with the Spanx label.

In my experience Spanx is not responsive to emails. My efforts to reach someone on the phone have not yielded results. Tough to anticipate ever buying from them again. It's hard to understand why this company's customer service would be either this poorly executed or off the charts sleazy.

It's a fact that one really unhappy customer tells at least 10 other people when a company doesn't do what they said they were going to do. But… when someone purchases an item and it turns out to be a quality control issue, and the individual has paid shipping both ways even though they were told the return shipping would be free, it's not a good look for the company. I was given a "special" link by a Spanx Team Member for the free return shipping and was still charged. I have contacted them 4 times to no avail. That is my only experience with the company and will be the last. I have worked roughly 8 years for Talbots and let me tell you, that type of customer service would simply get you fired.

The outfit I ordered at full price went on sale for a flash sale. I got my merchandise the day of the sale. I asked if I could get a credit for the merchandise at this flash sale price and the answer was no. So I can return the merchandise and order again and then I would get the sales price. How ridiculous is this!

Anything Oprah Winfry is associated with, I recoil from, at least you didn't have her body or face pictured wearing it, but just her quote" I love spanx" really. Sorry Spanx, you need to either get some other celebrity or just use stand alone advertising. If your product is really that great, ditch Windfry.

I will never buy anything else from this company. Customer serous honesty the worst I have ever encountered. Jeans are way too small. All attempts at returning them have been a dead in, even the " chat" option gets you no where. I have never seen anything like it. Most unprofessional company I have ever dealt with!

I've purchased roughly 1800$ worth of their stuff. While some are great (air essential jump suits) others like their leggings and dresses are hideous. The size is way off for the dresses. I order an XL in everything. The dress (perfect sheath dress) fits me around the chest but that's it. It's got a giant kangaroo type pouch/ excess materiel area going on under my chest just above my belly and it's not from fitting at all. The leggings fit but material is extremely itchy. The air essential tapered pant is way too short. The minimizer bra don't really minimize anything. Overall just very disappointed. Other than the air essentials jumpsuits the other haul was over priced items I'd never buy. I could return but at $15 a pop I'll suffer through it and the dress they won't let me return because it was on sale. Now I know why.

I am beyond frustrated with Spanx.com. First of all, I paid $128 for these jeans (skinny ankle) that are supposedly the best things on earth. Reviews said they fit true to size and are supposed to be super stretchy. So I order my normal size. They are NOT stretchy and they do NOT fit true to size. So I order decide to size up. Well still not stretchy but now the legs are too big. I will give them this, the exchange process was simple and free. But now I have to pay $7.95 to ship the ones that don't fit back to them. And unbeknownst to me, I have a new order number and when I return, expecting the money will be credited to the account I originally paid with, I am given a gift card for the remaining balance minus the $7.95 shipping, to a severely overpriced company that I will not buy anything from now, not just because I can't justify spending that amount of money on items that aren't what they describe and I can get similar items much cheaper, but out if principal. I am usually go with the flow, but I am pretty angry about this. Enough to take time out if my work day to write a review about it.

I purchased a pair of flare leg spanx jeans for $148, from Dillard's. The material is fantastic and the jeans fit great in the thigh area but they are way too long. I am average height, 5'6" and I couldn't see my feet. I was literally standing on the last 4 to 5 inches of the jeans. There needs to be an adjustment to the measurements.

They charge you $14.95 for them to ship to you, but if you have to return something, all of a sudden their shipping back only costs $7.95! So they charge you DOUBLE for shipping when ordering and then a THIRD time if you return their items. Overpriced and greed at it's finest!

I placed an order on 1 article on a saturday morning. The next day I wanted to cancel it since my needs changed. It said my order could not be cancelled because of their short shipping process. It was a sunday afternoon. Ok so be it, I make my mind that I will still use the article later, if not now. 9 days later, I receive an email saying my order has been canceled because the article is out of stock. This was bought for a specific and important date, and this experience makes me feel like this company is not reliable. Why couldn't I cancel my order in the first place then? It also makes them look dishonest. If I really needed the article for the wedding as planned, I would be in trouble. Not a very great experience.

I ordered a pair of jeans from their website. I choose "Medium". I was charged and then received an email stating the website made an error and defaulted to XS. They told me there was no way they could change the order even though the item wasn't shipping for three days. INSTEAD, I need to send the XS jeans back to them, wait for a refund and then order new ones. They could have stopped the order since the mistake was caught prior to shipping but they chose not to. I like some of their clothes but can find same type/quality other retailers with better customer service. BYE Spanx you lost a customer that would have been with you for a lifetime!

I ordered the mens ultra sculpt t-shirt and boxer briefs. I paid for overnight shipping because I needed them for a suit fitting. (wedding officiant). They never arrived as per the overnight charge I paid. Customer service will not respond at all. Was lied to about the shipment date. I demanded a refund on the shipping and was ignored. I will be returning the products as SOON as they arrive with a note in them telling them to go F*** themselves. Id rather go through the strain of wearing a Colombian Faja or have a male corset made then deal with this crap. Seriously never again.

UPDATE: I JUST RETURNED A JUMPSUIT - $148, AND A DRESS $148. MY CREDIT WAS $133 EACH. SO THEY NOT ONLY CHARGED MY $7.95 RETURN SHIPPING THE DEDUCTED $15 FROM EACH ITEM. WELL ANOTHER BATTLE WITH SPANX.

I PLACED A LARGE ORDER $800 (FIRST TIME). I HAD TO ORDER A DIFFERENT SIZE IN A COUPLE OF THINGS AND SO I DID ANOTHER ORDER THINKING THAT THINGS WOULD SELL OUT SO I WILL HAVE TO RETURN THE ITEMS THAT DON'T FIT. BEWARE. THEIR RETURN WILL CHARGE YOU JUST UNDER $8.00. THEN I GET MY ORDERS AND THEY COMBINED SOME THINGS FROM BOTH ORDERS. I WAS MISSING 2 ITEMS FROM THE ORIGINAL ORDER. WHEN I CALL ED THEY SAID THEY SENT OUT THE FIRST ORDER IN TWO SHIPMENTS. WE'LL SEE IF I GET THE MISSING JUMPSUITS AND DRESS. $300. IF I DON'T GET THESE THINGS I AM CALLING CC COMPANY FOR CHARGEBACK. I'M SICK OF COMPANIES DOING BUSINESS LIKE THIS. THIS WILL BE MY LAST AND ONLY ORDER. I DOUBT THEY EVEN READ THESE.

After reading all of the negative reviews along with the replies from Spanx saying that products could be easily returned within 90 days, I ordered two sizes with every intention of keeping the ones that fit best. What they DIDN'T say in those replies… that they charge $7.95 to make a return.

I purchased the high Power Short two weeks ago. What a waste of money! Those Spanx rolled down my waist each time I wear them. $38.00 gone down the drain. How can I return this junk? Ladies, stop supporting businesses that waste our time and resources!

Where have these been all my life?! Bought my first pair, flare jeans. Well made, fit beautifully. My only complaint is that they are very long if you want to wear flat shoes (I ordered regular) but thats an easy fix. Absolutely love them!