Spanx

I have used this website a few times of the past year because I love the product. First, I encountered by first issue- sent the wrong item- and not just the wrong size or color and completely, unrlelated item. I contacted customer service and issue resolved within a few minutes. Second, I sent an email to their 'contact us' regarding questioning if they would be adding a customer review option in the future- I received a prompt, personal reply back!

I called to return pants~ they say they have 100% satisfaction guarantee and should when pants cost $148. After waiting on hold for an hour, they said they would send me an email with the return information. They never sent it. I called again, they said they would be sending it out. I never received it. I don't know how this company is making it and more people don't know about the horrible service. I am beyond disappointed.

I got a pair of the flare work pants last year as a gift. I hadn't worn them until recently because of the pandemic. They were too long, but okay with heels. After I washed them for the first time (according to Spanx directions) they shrunk so short I can't even wear them anymore with flats. I contacted Spanx about an exchange for a new pair and they told me it had been too long and all the could do was offer a 20% discount on my next purchase. I asked if they could make an exception since this year wasn't exactly a normal time for wearing work pants. She said "we have to stick to the rules." No, Spanx, I don't want a 20% off coupon to buy another pair of pants that's going to be ruined after I wash them again, but thanks anyway!

Before I ordered my briefs I got on line with chat to discuss my concern. I asked if they rolled down at the waist and was assured they would not. That is not true. Not only do the briefs roll at the waist so do the $195 denim flare midnight jeans. They are the most uncomfortable and worst fitting jeans I've ever purchased. Unfortunately, I can't return the jeans because I had them shortened. I would not recommend this clothing to anyone.

I admit, it's my fault I'm in this situation. I hastily clicked the "Place Order" button without double verifying my shipping address. After noticing I had the wrong shipping address, I immediately tried to either update my address or cancel my order. NOPE. They "too busy" to make any changes to orders. WHAT? Are you kidding me? No one Amazon will take over the world, they make it so easy from a consumer perspective. Spanx is literally shipping $250 worth of jeans to an address I no longer live at and I have no way to fix it. This only makes MORE problems Spanx will inevitably have to deal with. If you can't process returns or offer a cancellation before an order is even shipped, YOUR BUSINESS MODEL IS BROKEN and you should reconsider how you operate. Shame, Spanx. Shame.

We have been waiting on a refund for an order for over SIX MONTHS! We have called customer care dozens and dozens of times. They say there was a problem with refunding the card and would need to send a check. But "corporate" has not updated them on when the check would be sent. If you ask to speak with a manager, they say they cant transfer a call and someone will have to review a request in the system and call back. That never happens. They say they cant contact corporate. Corporate has not returned multiple voicemails from us. They did not respond to complaints filed with BBB- who contacted us to tell us Spanx would not respond. And Sara Blakely the founder has not responded to multiple social media direct messages. You can't get anything done at the bottom or the top of the chain. I am really surprised they maintain any customer loyalty from the way the handle problems.

I placed my order 6 days ago and paid for one business day delivery. 6 days later I still don't have my order. It hasn't even been filled yet at their distribution center. I called to complain and tried to cancel my order. They refuse to cancel it even though it wasn't shipped yet. I told them I am moving in 2 days and therefore I must cancel or redirect the order to my new address. They refused. They said I will have to deal with Fedex myself even though it is completely Spanx fault. I said it won't help as Fedex has horrible customer service, as bad as Spanx, plus why must I fix their mess up and how would dealing with Fedex after it maybe ships one day help. Meanwhile maybe one day this year it will get shipped and sit in the lobby of the building I will no longer be living in. They refunded the shipping charge only. They are awful.

I got a bra that came with a sharp edge from the underwire that hurts yuour skin. They asked for photos. I sent them. They did not believe this even when I said it was something difficult to document without touching it. They asked me to go somewhere to return it. At this place I was informed that they don't process returns for Spanx that they don't have a scanner.
Poor quality product and unhelpful costumer service. I will never buy. Anything from the again.

I ordered my item (faux leather pants) on January 14th. It's is now January 26th and my item has been "stuck" at the post office since 1/19. There has been no movement or updates. I contacted customer service and was told that I have to wait until they can confirm that the pants haven't arrived. Ok, so today is Thursday and I have to wait until Monday for them to confirm that I haven't received my pants. Once they confirm that I haven't received them, they will reship. If I want to cancel the item and go buy them at the store, I would have to wait 30 days for a refund. Either way, Spanx took $88 for the pants and I still don't have them. Do not buy from this company because they will not help you resolve the issue. They take your money, and will not go out of their way to get you the item, even when the item is obviously "stuck" or "lost"; the agent has access to the same tracking information as I do and can see the status. I'm disgusted, am out almost $90 and STILL HAVE NO PANTS.

I have been trying to get a return label since the summer. They are very nice on the phone, but don't deliver. Tabatha Wing emailed me a fedex label. When I brought the package to the store, they told me it wasn't a valid number. Then spoke to Jocelyn Franklin and PROMISED she would put a label in the mail. She also gave me the Fedex number. That was 10/1/2020 and it is now 1027/2020; still no label. In addition we spoke to FexEx and once again they said that the number Spanx provided is not theirs. Once again, I was lied to. People need to know what kind of company is Spanx. Also, the senior executives are insolated; you can't reach them. Either they don't know what is going on or they don't care. Spanx will not be re-opening their retail stores. I'll survive without me $68.00 credit, but myself or anyone else I know will never buy another piece of Spanx.

I purchased my first Spanx products over 5 years ago, I fell in love with the brand and product. I have never purchased online, but did so for a birthday gift when the new white pants launched. After almost 3 weeks, the tracking had not been updated but said my order had shipped. I reached out to Spanx customer service on Facebook and they said that the product was out of stock and that they could only refund with a gift card.

I was completely fine with that as I intended to place a large active wear order anyways. I was very disappointed because nobody had reached out regarding my order and I had not been informed that it was not able to be fulfilled until I asked. I politely explained this and asked for any further compensation (discount code, gift card. I didn't need much. Just something to say "hey sorry we messed up".) The customer service rep said no, nothing would be done. They have a 10% off code on their website to sign up for texts, literally costs them nothing to have even just sent me that. Furthermore, when I said I will not be purchasing on their site again, they did not care and did nothing. I understand that I'm just one customer, but that is really poor customer service. I do mean it when I say I will never purchase from Spanx again, I want nothing from this review. I just want to encourage Spanx to take a look at their customer care policies. Spanx, If you're not caring for your customers, eventually your business will not sustain.

I bought a spanx shirt ($68) wore it twice and washed on gentle cycle and hung to dry. Now this shirt has little balls all over. Not happy with this product and definitely not worth the money!

I just want you to know how disappointed I am in your customer service.

I bought 3 pairs of Spanx during your Black Friday Special as a gift to a friend for Christmas.

The tights were small and I needed to exchange them for a size up. I tried numerous times to call your customer service in January and was on hold for almost up to an hour each time and was never able to get through.

I then got through with an online agent on your website. The agent told me that I needed to return the tights and get a refund and then call the customer service number again (even though I couldn't get through) to then have the customer service rep give me my discount so I could then purchase the larger size tights.

This whole thing is truly exhausting. I just don't understand all of this back and forth. But I did return the items and received a refund.

Then I called the customer service number today and I magically got through. I asked about my discount so I could purchase the 3 tights in a larger size, and I was told by the rep that no we stopped the price match yesterday. So I can no longer get my discount for the tights.

What I'm confused about is you advertise your returns and exchanges for 90 days. I'm not even at 90 days!

You policy has made me realize how fake and greedy your company is. My first time buying SPANX and my last. Thank god I got my refund.

This company doesn't even deserve a 1. I wonder if the owner who is making billions of dollars realize how her return system is doing. I purchased two items over $150 total. When I got them did not like them return them immediately it has been over 12 days and no sign of my refund or them receiving it. Have called several times and was on customer service hold for over 40 minutes each time to talk to someone" live " just for them to tell me they have nothing to go off, also they had no communication except by email to the warehouse, or anyone to see if it has been received. I was told 3 days ago I would receive a email with an update on what is going on still no reply. This is such a huge company you would think that they would be a little more organized and a little bit more accurate with returns and customer service. I will never purchase directly from this company again. I do not recommend anybody purchasing from this company as the return system is awful go directly to Nordstrom or store that carries them with much better customer service. So ridiculous and very very frustrating as I am a huge Shopper online. Only to find out that the returns go to Canada woot woot way2go American company